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#31
Good to know!
So I spent an hour and a half with MS tech support last night, most of it with him remotely logged in to my PC. Tried many of the very things you all had suggested (and I'd tried.) Finally he did another Windows reinstall and said things should be fine after; unfortunately same old. Our remote session had timed out by that time so I'll have to give it another go later on. But it was nice to know tech support actually does exist and they're reasonably competent! Will report back.