Windows 10 upgrade on windows 8 laptop NOT WORKING

So I'm trying to update my asus laptop (currently running windows 8, I'm not 100% sure if its 8 or 8.1, but I'm pretty its just 8). But sometimes it freezes at the "Welcome to windows 10" screen, where it shows my name and a Next button. Other times I can get past that but It freezes and crashes when "Checking for updates" I've tried disconnecting from the internet, which It got to "Finallizing settings" but then gave me the same crash error.

Crash screen:

dalchina said:

Hi,
1. If you have Win 8 rather than 8.1, an upgrade to Win 10 is not supported, as far as I know.
E.g.
Windows 10 is a free upgrade for Windows 7 and Windows 8 users | PCWorld
Microsoft operating system chief Terry Myerson announced that current users of Windows 7, Windows 8.1, and Windows Phone 8.1 will be able to upgrade to the new operating system for free as long as they do so within one year of Windows 10's July 29 launch
- that's 2015.

2. Assuming you have Win 8.1, according to published information you should not be able to upgrade and activate Win 10 without a retail license for Win 10.
(However some report upgrades are still accepted).

3. You refer to updating your PC:

- can you confirm you mean you're trying to upgrade to Win 10 - since you're posting this on tenforums?

4. Assuming you are trying to upgrade to Win 10, how are you trying to do that?
- are you using Windows update?
- or are you doing that manually, having downloaded Win 10?

I'm upgrading from a Microsoft updater.

But if it is not supported then how can I get back to my desktop? Because everytime I boot up now it goes to the Welcome to windows 10 screen

I went to a microsoft url, downloaded the updater, It downloaded and installed, but not It wont let me in. It is just sending me to a blue screen saying "Welcome to windows 10" it shows me new features and all, I click next, and it says checking for updates, after a little it freezes and crashed

dalchina said:

Oh, do you mean you have tried to update to Win 10, and your PC no longer boots to Win 8, and is failing to boot up properly?

So let me explain the process I went through.

1. I got a updater from the ACTUAL microsoft website

2. I opened the updater, everything went smooth, it downloaded and installed

3. I restarted my laptop and it sent me to a Blue screen saying "Welcome to Windows 10" where it shows my name and a "Next" button

4. I click next, it shows me a few new settings, and cortana setup

5. After all of that it sends me to a new screen where there is a "Checking updates" After sitting on this page for a few minuets the loading bubbles freeze (I can still move my mouse) and then says my pc ran into a error blah blah blah (The error in the picture above)

6. It restarts and send me back to the "Welcome to windows 10" screen

So it basically is a big loop, and I cant get back to my old desktop

P.S. I've done the windows 10 upgrade on my PC and it all went smoothly

dalchina said:

Just one thought- do you see a prompt which will allow you to choose NOT to check for updates?

I honestly cannot remember, it was late at night, but Im pretty sure I got it from here:
https://www.microsoft.com/en-gb/acce...ndows10upgrade

If I disconnect from the internet (Turn wifi off) then it goes to finalize settings but it does the same thing, freeze then crash, and show the same error

dalchina said:

As part of the Windows installation process there is a prompt which allows you to choose whether or not to check for updates during the installation.


At present you say the incomplete installation fails in trying to check for updates.

If, when you restart, do you see a prompt asking you if you wish to check for updates?
If you do, you can skip that check. There's an outside possibility your installation may proceed further.

Do you see what I mean?

I see the windows logo like always, I boot up and I see the Welcome to windows screen, I can make a video if you would like me to