New
#1
Administrator wont allow any updates
Hi. Thanks for having me.
I'm at my wits end. My Laptop is new and has Windows 10 already installed. It was recommended as A Games Laptop as I run Train Simulations. I've been getting Updates for my graphics card which worked fine at first. Now when I click the box that has, do you wish to install the update,a box appears with NO in capital letters. It's also has, I need to contact administrators to carry on. There is no shortcut or anything to get me to the admin page. When I first had the laptop and installed updates the box that appeared on screen had a yes or no option and not just NO as it does now. Yesterday I got so frustrated I saved all my photos and files to an external drive and went for A Factory Reset. After going on line to Find out how to do this in Win 10 I managed to get Factory Reset started. I was relived to see the message Factory Reset in progress. After about 30 sec it stopped wiv message, Windows Unable to Complete this action. I tried twice more and got the same result. So now I've got a laptop that won't install any updates, except for Windows Defender, and wont complete a factory reset.The only programmes I have added to the laptop since I bought it are, Windows Defender, Photoshop CC the full edition which is paid for monthly and Train Simulator 2017 which is made by Dovetail, I think, and run in The Steam Set up. I'm sorry this is long but I'm not a genius with computers and not sure if I've given enough info of my problem.
So basicly I can't install updates anymore, exept Windows Defender, or complete a factory reset. Thanks for reading this and any help would be very much appreciated.
P. S I also installed The Yahoo E Mail app as I have a yahoo e mail account. Thanks. Eifion.