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  1.    17 May 2017 #11
    Join Date : Mar 2016
    Posts : 91
    Windows 10
    Thread Starter

    The last I heard, she sent me an email yesterday stating "Would you believe when I turned it on this morning it was like nothing had ever happened!"

    I assume that means that her computer has reverted back to Windows 10 and that the reactivation was sucessfull afterall. I've tried to contact her several times to confirm, but haven't got a response. My daughter, who lives by her, also said things seem to be back to normal.

    I just wanted to report back since you were all so kind to try and help. If I hear anything different I will let you know.
      My ComputersSystem Spec
  2.    17 May 2017 #12
    Join Date : Aug 2016
    S/E England
    Posts : 4,487
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Nikilet View Post
    ... If I hear anything different I will let you know.
    Thanks for the update. Please do let us know if you get to the bottom of this, you've got us intrigued

    My bet is on an XP VM to support an obsolete HP printer...
      My ComputersSystem Spec
  3.    17 May 2017 #13
    Join Date : Mar 2016
    Posts : 91
    Windows 10
    Thread Starter

    She finally got back to me. I don't know if a real determination has been made on what caused all this, but the reactivation she went through apparently ended up working as she confirmed that when she turned her machine on yesterday everything was back in place. She has an external hard drive coming and is going to have that tech person access her computer remotely and take care of all that backup stuff for her. I'm so happy for her. This is just a family farm but they farm over 10,000 acres and have lots of leased lands and such and it would be a real nightmare for them if she lost her information so I'm really tickled she has ordered an external and is going to get that backup business taken care of.

    Thanks for listening to me on this.
      My ComputersSystem Spec
  4.    17 May 2017 #14
    Join Date : Apr 2016
    New Zealand
    Posts : 30
    win 10 Pro Insider

    Quote Originally Posted by Bree View Post
    I'm with NavyLCDR on this. I suspect if you Google the phone number given you'll find it doesn't belong to Microsoft at all. More likely it's a malware scam. If you can get into Windows 10 again (safe mode?) try a Defender offline scan.

    Windows Defender Offline Scan in Windows 10
    Here in NZ we have had the scammers ringing around trying to get into our computers using the1850645951 number, a number that is Australian. On my phone you just add the 006 to get the country code
      My ComputerSystem Spec
  5.    17 May 2017 #15
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    All the same calls I've received and some of my clients when I pinned them down have been from Windows Tech Support, Windows Support group or some such, never said Microsoft except one time one of them said he was a 'Microsoft Engineer". It's the thing about names, saying Windows automatically means Microsoft. In a similar vein, I've had 2 calls purporting to be the IRS saying they were filing a lawsuite against me.
      My ComputerSystem Spec
  6.    18 May 2017 #16
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,408
    Windows 10 IoT

    Yeah, I get a call with "hello I am from Windows", lol every couple of months. I then ask them what's it like not to have a conscience? Do you enjoy ruining peoples lives? click, dial tone.
      My ComputerSystem Spec

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