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  1.    14 May 2017 #1
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)

    WU error 0x800705b4 and strage WindowsUpdate.log file


    Win 10 Pro x32 1511 (10586.916). When I manually start Windows Update, it runs for 20+ minutes, then gives 0x800705b4 error. When I uncheck "give me updates for other Microsoft products," Windows Update will complete normally, but once I enable "other Microsoft products" again then WU produces the error. Ran the troubleshooter several times, to no apparent effect.

    It appears that when Windows Update starts itself, it complete without an error, but it doesn't update the "last checked" date.

    WindowsUpdate.log told me I had to run the PowerShell script, resulting log is full of lines that look like this:
    1600/12/31 16:00:00.0000000 924 3356 Unknown( 26): GUID=b56cbbac-0994-fe60-540e-ebd71388a95a (No Format Information found).
    Is there a different log that I should look at?
    Last edited by mc510; 15 May 2017 at 10:48.
      My ComputerSystem Spec
  2.    15 May 2017 #2
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)
    Thread Starter

    Hmm, the discussion in this thread makes it sound like those "1600/12/31" entries in WindowsUpdate.log are not unusual in 1511. So perhaps not something to worry about. But I'm still getting the error on manually running Windows Update, and am lacking a useful log file to diagnose. Any suggestions, folks?

    BTW, most recent attempt was to clean-boot the machine; same error on running WU.
      My ComputerSystem Spec
  3.    15 May 2017 #3
    Join Date : Jul 2014
    Posts : 80
    Windows 10 Pro/ Windows 8 Enterprise

    Hi,

    please follow this tutorial to see if it helps Reset Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials

    Good luck, werty
      My ComputerSystem Spec
  4.    15 May 2017 #4
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)
    Thread Starter

    Quote Originally Posted by werty View Post
    Thanks, I'll try that tonight. I admit that I did see that tutorial, but I just assumed (which is always a mistake!) that the official Windows Update Troubleshooter does the same thing.
      My ComputerSystem Spec
  5.    15 May 2017 #5
    Join Date : Apr 2017
    Posts : 8,659
    windows 10 professional version 1607 build 14393.969 64 bit

    Did the above bat file fix windows updates?
    Are you on a domain, server etc?
    Do you prefer 1511? Have you considered upgrading to windows 1703?
    In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
    Please post the results for each.
      My ComputerSystem Spec
  6.    15 May 2017 #6
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)
    Thread Starter

    Quote Originally Posted by zbook View Post
    Did the above bat file fix windows updates?
    Are you on a domain, server etc?
    Do you prefer 1511? Have you considered upgrading to windows 1703?
    In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
    Please post the results for each.
    Nope, bat file didn't fix it.
    SFC and DISM both reported no problems. (CBS.log is too big to attach)
    Not on a domain; computer is on a regular old home network.
    It's not that I prefer 1511, but rather have been unable to successfully install 1607 or 1703. I do realize that I need to get off of 1511 by September and will probably have to throw some serious hours at it; in the meantime I just want 1511 to be getting current patches!
      My ComputerSystem Spec
  7.    16 May 2017 #7
    Join Date : Jul 2014
    Posts : 80
    Windows 10 Pro/ Windows 8 Enterprise

    Hi, please run this .bat file - unblock it and run it twice as administrator, then restart PC.

    Hope this works, werty
    WU error 0x800705b4 and strage WindowsUpdate.log file Attached Files
      My ComputerSystem Spec
  8.    16 May 2017 #8
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)
    Thread Starter

    Quote Originally Posted by werty View Post
    Hi, please run this .bat file - unblock it and run it twice as administrator, then restart PC.
    Hope this works, werty
    Thanks, I'll give that a try tonight when I'm home from work. By the way, after everything last night I looked at WindowsUpdate.log again, the only lines that aren't like the ones that I quoted above were these:

    2017/05/16 03:37:04.0308806 932 2732 WebServices WS error: The body of the received message contained a fault.
    2017/05/16 03:37:04.0308879 932 2732 WebServices WS error: Fault occurred
    2017/05/16 03:37:04.0308941 932 2732 WebServices WS Error code: Client
    2017/05/16 03:37:04.0309848 932 2732 WebServices WS error: <detail><ErrorCode>ConfigChanged</ErrorCode><Message></Message><ID>2a863741-d6e8-4a8d-b990-2929d5e53601</ID><Method>http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"</Method></detail>"
    2017/05/16 03:37:06.0477400 932 2732 WebServices Auto proxy settings for this web service call.
    2017/05/16 03:37:06.2590135 932 2732 WebServices WS error: The body of the received message contained a fault.
    2017/05/16 03:37:06.2590202 932 2732 WebServices WS error: The body of the received message contained a fault.
    2017/05/16 03:37:06.2590292 932 2732 WebServices WS error: Fault occurred
    2017/05/16 03:37:06.2590359 932 2732 WebServices WS Error code: Client
    2017/05/16 03:37:06.2590981 932 2732 WebServices WS error: <detail><ErrorCode>ConfigChanged</ErrorCode><Message></Message><ID>207e4c6e-e85f-4d64-a222-d0d975d69ab7</ID><Method>http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"</Method></detail>"
    2017/05/16 03:37:08.2600713 932 2732 WebServices Auto proxy settings for this web service call.
      My ComputerSystem Spec
  9.    16 May 2017 #9
    Join Date : Jun 2015
    Posts : 42
    Windows 10 Pro (1607)
    Thread Starter

    Nope, that bat file didn't help. I did manage, I think, to isolate the problem to updates for the 2007 Office Compatibility Suite. When I uninstall that, WU runs and completes fine. When I reinstall it, WU gives me updates for it, through 2013, nothing newer, and returns 0x800705b4
      My ComputerSystem Spec
  10.    17 May 2017 #10
    Join Date : Apr 2017
    Posts : 8,659
    windows 10 professional version 1607 build 14393.969 64 bit

    ERROR_TIMEOUT
    0x800705B4
    May be used to indicate that the device has stopped responding (hung). The device may need to be manually reset.You have multiple options:


    See if any of the following help:

    1) place your computer in clean boot:

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows

    2) open control panel then troubleshooting then run the windows update troubleshooter again

    3) attempt windows updates while in clean boot

    4) look for any KB numbers that failed to update

    5) update each KB number manually from the Microsoft web site:

    Microsoft Update Catalog


    6) consider an in place upgrade:

    Download Windows 10
      My ComputerSystem Spec

 
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