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  1.    14 May 2017 #1
    Join Date : Sep 2015
    Chedgrave
    Posts : 48
    Windows 10

    Update Failure KB4019472


    My PC has attempted to install this update several times, each time registering a failure:

    2017-05 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4019472)

    It is the correct update for my system (pretty sure).

    I've downloaded the stand-alone update file and this too fails even when I disable my antivirus program (Avast).

    Any advice would be welcome.

    Cheers

    Ralph
      My ComputerSystem Spec
  2.    14 May 2017 #2
    Join Date : May 2017
    Posts : 1
    Windows 10

    Having the same problem. What gives?
      My ComputerSystem Spec
  3.    14 May 2017 #3
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    Hi ralphholmes and CarletonFish. Welcome to the TenForums @CarletonFish
    First thing I would do is run the Update trouble shooter. Assuming you are both on 1607 based on KB number you are trying to install.
    Windows key + S, search bar appears, type troubleshooting into search bar, troubleshooting appears at top. Click it, window opens, lower right side "Fix problems with Windows Update", click. Window opens, click on “advance”, click on Run as administrator, click “Next”. Should run clean. If not run again.

    Ken
      My ComputerSystem Spec
  4.    14 May 2017 #4
    Join Date : Sep 2015
    Chedgrave
    Posts : 48
    Windows 10
    Thread Starter

    Weeeee! Thank you. That seems to have solved the problem.

    Interestingly, the troubleshooter reported finding no problems, but then the stand-alone updater installed the update.

    Cheers

    Ralph
      My ComputerSystem Spec
  5.    15 May 2017 #5
    Join Date : May 2017
    Posts : 1
    Windows 10

    Just an FYI the above fix did not work for me, but I was able to fix the issue downloading the update Troubleshooter directly from Microsoft

    Kyle
      My ComputerSystem Spec
  6.    17 May 2017 #6
    Join Date : May 2017
    Posts : 5
    Windows 10

    Hi Ken,

    I stumbled across this thread whilst pulling my hair out in desperation trying to resolve this issue! I have tried your suggestion above, (thank you) however...

    It found some errors in the update database, which it claims to have fixed but I keep getting the error message that "we couldn't complete the update, undoing changes".

    Most frustrating!

    I have also tried uninstalling all updates, but Windows will not allow me to do that.

    Additionally I have tried repairing Windows, which again meets with a polite refusal to co-operate!

    I have also attempted to re-install Windows but the only option that it is allowing me is a clean install on the grounds that it believes that the OS is installed in a non-standard location(!?) Understandably, I am reluctant to try that one as I have neither the time nor patience to attempt to reinstall all applications and back up all data across numerous HDDs!

    Any further thoughts please?

    Yours in anticipation,

    Matt
      My ComputerSystem Spec
  7.    17 May 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    Had the same issue on a client machine. I ran sfc /scannow

    It found one error, fixed it and the update worked.

    I have to look for another thread this morning, another member had another suggestion.
      My ComputerSystem Spec
  8.    17 May 2017 #8
    Join Date : May 2017
    Posts : 5
    Windows 10

    Quote Originally Posted by Caledon Ken View Post
    Had the same issue on a client machine. I ran sfc /scannow

    It found one error, fixed it and the update worked.

    I have to look for another thread this morning, another member had another suggestion.
    Thanks Ken,

    There is another (fairly active) thread on this subject here

    Post #31 discusses something similar:

    [/QUOTE]... Try running PowerShell as admin and then typing "Repair-WindowsImage -Online -RestoreHealth". Then run command prompt as admin (cmd) and type "sfc /scannow..."[/QUOTE]

    Just done this and pleased to find that my computer reports that Windows Resource Protection did not find any integrity violations.

    I should have added originally that in my frustration yesterday I contacted MS Support. A technician tried remotely to use the Update Assistant to install the Windows Creators Update. That resulted in forcing a clean install.

    I am now attempting this again with the very low expectation of success this time around!

    *EDIT*
    First attempt to use the Update Assistant ended in failure - "windows 10 installation file is corrupted - please try again".

    Second attempt results in further abject failure!

    Thanks for your thoughts!

    Matt
    Last edited by MatthewC; 17 May 2017 at 11:40. Reason: Further information supplied
      My ComputerSystem Spec
  9.    17 May 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    Hey Matt.

    Following and not following.

    Did you and MS do a clean install from bootable media to attempt an install of Creator Update and the clean installed failed?

    Ken
      My ComputerSystem Spec
  10.    17 May 2017 #10
    Join Date : May 2017
    Posts : 1
    windows 10

    I am having the same issue. I have run scannow prompt and it says it was fixed the issue. I also ran the troubleshooter. but it still gets me the error message • 2017-05 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4019472) - Error 0x8e5e03fe What else do I need to do?
      My ComputerSystem Spec

 
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