Windows Update Has Stopped Installing Updates

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  1. Posts : 8
    Windows 10
       #1

    Windows Update Has Stopped Installing Updates


    Hi,
    I am having a problem with Windows 10 Updates not installing. The last update that was successfully installed was KB3074680 on 17/2/17. Everything since then has failed to install. Can anyone help as I do not have a lot of Windows 10 experience.
    Thanks
    Keith
      My Computer


  2. Posts : 35,483
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, first check your disk.
    Download and run Hard Disk Sentinel (trial) (assuming you have some sort of conventional disk with SMART parameters). Post the result.

    Then check the file system
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    Then post a screenshot of Disk Management (Windows key + X, click Disk Management).

    Is there sufficient free space on C: ?

    From an admin command prompt run
    SFC /scannow
    This will take some time.
    Report the result on the screen.
    If this fails, stop here.

    Have you tried doing updates with all unnecessary peripherals disconnected?

    Try the Windows update troubleshooter. (Bottom rt)
    Windows Update Has Stopped Installing Updates-snap-2017-04-28-15.27.14.jpg

    Screenshots: please use the icon to the left of the Video Icon 'Insert Image'.
      My Computers


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Report from Hard Disk Sentinel


    Hi Dalchina,
    Thank you for your prompt reply attached is the report from Sentinel hard Disk Drive. I await your comments before taking further actions.
    Regards
    Keith
    Windows Update Has Stopped Installing Updates Attached Files
      My Computer


  4. Posts : 35,483
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    That's great- just carry on through the routine stuff until you hit a problem - or the end of that. Thanks.

    Here's the next part for interest- complete previous first and post the result.

    Update logs
    In order to read the WindowsUpdate.log in Windows 10, you will need to use Windows PowerShell cmdlet to re-create the WindowsUpdate.log the way we normally view it. So open a PowerShell windows, type Get-WindowsUpdateLog and hit Enter.

    You will be able to see the log/s. More on this can be found on TechNet.
      My Computers


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    CHKDSK Report


    Hi Dalchina,

    Hope you had a good Bank Holiday. Attached is the CHKDSK Report as requested. Let me know if it indicates anything . I will continue with the other tests and send reports.

    Regards
    Keith
    Windows Update Has Stopped Installing Updates Attached Files
      My Computer


  6. Posts : 8
    Windows 10
    Thread Starter
       #6

    Disk Management Screenshot


    Hi Dalchina,

    Attached is a screenshot of the Disk Management Screenshot.

    Regards
    Keith
    Windows Update Has Stopped Installing Updates Attached Files
      My Computer


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    Scan Now Report


    Hi Dalchina,

    Attached is the report following the Scan Now command.

    Regards
    Keith
    Windows Update Has Stopped Installing Updates Attached Files
      My Computer


  8. Posts : 8
    Windows 10
    Thread Starter
       #8

    Windows Update Log


    Hi Dalchina,

    Attached is the Windows Update Log.
    In response to your other queries:- There is plenty of free space on the C: disk. I have also tried the Windows Updater without success.
    If you have any other requests please let me know, meanwhile I await your deliberations.
    Many Thanks
    Keith
    Windows Update Has Stopped Installing Updates Attached Files
      My Computer


  9. Posts : 35,483
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #9

    the Windows Updater without success.
    - I guess you mean the Windows update troubleshooter.
    What did that report? Did it report anything fixed or that it couldn't fix? It should tell you something- could you run it again and post a screenshot?

    Screenshots: please use the icon to the left of the Video Icon 'Insert Image'. Sort of square with little round things at the corners.

    Have you made sure nothing unnecessary is connected- in particular wireless devices?You can also try Tweaking.com's repair tool (free) - observe the cautious steps and only select the relevant repair(s).

    Are you using metered internet connections? (There's a setting in Settings).
    Have you ever done anything to disable updates?
    Please work through this and make sure nothing is set to disable Windows update
    Enable or Disable Windows Update Automatic Updates in Windows 10 - Windows 10 Windows Update Activation Tutorials

    That list of logs tells me nothing, I'm afraid.

    Accessing the logs in a readable way is non-trivial, I can only point you to information on how to do it- please don't post a huge amount of content here. This may not be something that helps you, I'm afraid
    Windows 10, WindowsUpdate.log and how to view it with PowerShell or Tracefmt.exe Charles Allen’s Blog
      My Computers


  10. Posts : 8
    Windows 10
    Thread Starter
       #10

    Windows Update Has Stopped Installing Updates-windows-update-failure-report.jpg

    Hi Dalchina,
    Attached is a picture showing the error message I get after I try to update windows. And below is a picture showing the message I get after running Windows Trouble Shooter. I have a pdf copy of the detailed Trouble Shooter report if that might be of help?

    Windows Update Has Stopped Installing Updates-troubleshoot-screen-shot.jpg
      My Computer


 

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