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  1.    02 May 2017 #11
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Ok, so the troubleshooter has repaired something but W update still doesn't work.

    Have you made sure nothing unnecessary is connected- in particular wireless devices?You can also try Tweaking.com's repair tool (free) - observe the cautious steps and only select the relevant repair(s).

    Are you using metered internet connections? (There's a setting in Settings).
    Have you ever done anything to disable updates?
    Please work through this and make sure nothing is set to disable Windows update
    Enable or Disable Windows Update Automatic Updates in Windows 10 - Windows 10 Windows Update Activation Tutorials

    You can try this:Delete this folder content:
    SoftwareDistribution\Download\*

    At a command prompt issue the following commands in turn - wait for each to complete

    Cd %windir%

    Net stop wuauserv
    Rd /s SoftwareDistribution
    Net start wuauserv

    Note: if not confident with the command prompt, ask someone to help you who is.

    Please note how to add screenshots (above). If you do that, clicking on it magnifies it. Your last ones I had to click and scroll to magnify them.
      My ComputerSystem Spec
  2.    03 May 2017 #12
    Join Date : Apr 2017
    Posts : 8
    Windows 10
    Thread Starter

    Hi Dalchina,

    Firstly let me thank you for your patience over the last couple of days, it was probably obvious to you that I am a "newbie" to the Forum and found it difficult to follow all that was being asked of me.
    Since your last reply I have found that the following fix has cured my problem.

    1.Open Windows updates click on “Advanced options”
    2.De-select the option to get updates for other Microsoft products when you update windows (see picture below)
    3.Restart, then check for updates
    4.The update process should complete successfully now (note, you may have to run it more than once to get all the updates)
    5.As soon as you get the message “Your device is up to date”, go to the “Advanced options” again and re-select the option to get updates for other Microsoft
    products
    6.Check for updates again, you should now be able to download and install them

    I hope this solution will work for others just as it worked for me. Good luck!
    Attached Thumbnails Attached Thumbnails Cure for Windows Update Failure.jpg  
      My ComputerSystem Spec
  3.    03 May 2017 #13
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Glad you got it fixed. There are so many possible reasons it might not work, and many people disable it in different ways.
      My ComputerSystem Spec

 
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