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  1.    13 Apr 2017 #1
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit

    I cannot update windows


    Everytime I search for updates and windows finds and installs them, I get a message that says "could not install updates, rolling back updates"... when I restart my computer and it basically prevents me from going into my desktop for some 15-20 minutes.... please help
      My ComputerSystem Spec
  2.    13 Apr 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,938
    Win 10 Pro (1703)

    Hi, Please start by doing these basic initial steps as I know nothing about the state of your PC.

    1. Check the disk.
    Download and run Crystal Diskinfo (free) - Quick Good/Caution/Bad indication.
    Do not proceed if not good.

    2. Check the file system
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    3. Run Ccleaner (free) to remove temporary files etc.

    4. Here is a useful compendium of possible steps.
    Fix 10 - Microsoft Community

    https://support.microsoft.com/en-us/help/3036646/how-to-read-windows-update-logs-in-windows-10-version-1607

    Replace the section about reading the logs with the above.

    Please post a screenshot of your update history like this:
    Attached Thumbnails Attached Thumbnails Snap 2017-04-13 at 13.18.58.jpg  
      My ComputerSystem Spec
  3.    13 Apr 2017 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,475
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Which version and build do you have? Run Winver to find out. The latest is version 1703, build 15063.138 for the Creators Update, or 1607, build 14393.1066 for the Anniversary Update.

    Which updates are causing problems? The failed updates should be listed in:
    Settings > Update & security > Windows Update > Update history
      My ComputersSystem Spec
  4.    13 Apr 2017 #4
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    it says version 1607, build 14393.10.

    It says these updates failed: windows updates (KB4016635), collection of updates (KB4015438), collection of updates (KB3206632).
    @dalchina I will see if i can get the programs to work and get back with the results.
      My ComputerSystem Spec
  5.    13 Apr 2017 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,938
    Win 10 Pro (1703)

    Ok, you're quite a way back. Step 4 contains lots of ideas for fixing Windows update.

    When you get there, you can start by simply running the troubleshooter
    Attached Thumbnails Attached Thumbnails Snap 2017-04-13 at 13.35.57.jpg  
      My ComputerSystem Spec
  6.    13 Apr 2017 #6
    Join Date : Dec 2015
    Posts : 5,850
    Windows10

    Frankly it is more hassle than it is worth trying to sort this. It is easier to download the latest CU iso, double click on it and run setup.exe and upgrade bypassing the problem. If you do get it working, first thing it will do is upgrade you anyway.
      My ComputerSystem Spec
  7.    13 Apr 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,938
    Win 10 Pro (1703)

    @cereberus - but not before basic disk checks. If the disk is problematic, attempting an upgrade would likely make the problem worse. And Ceraway may wish to postpone the upgrade (which is possible, one way or another).

    I would also assume MS is phasing the roll-out, so might be 2-3 months to the Creator's Upgrade.
      My ComputerSystem Spec
  8.    13 Apr 2017 #8
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I have tried cleaning my PC with ccleaner and windows cleaning tool, as well as running the FixWU program.. will run a chkdsk later and come back with the results.
      My ComputerSystem Spec
  9.    13 Apr 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,938
    Win 10 Pro (1703)

    Hi, have you done this- the first thing?
    Download and run Crystal Diskinfo (free) - Quick Good/Caution/Bad indication.

    If not good, no point in attempting anything else.
      My ComputerSystem Spec
  10.    13 Apr 2017 #10
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    Do you have a link to download it? Just so I know im downloading the right thing
      My ComputerSystem Spec

 
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