Windows 10: I cannot update windows

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  1.    3 Weeks Ago #51

    What logs does it collect exactly?

    I'm very cautious about my privacy.
      My ComputerSystem Spec

  2. Posts : 16,412
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #52

    The log collector collects these logs: msinfo32, dxdiag, mini dumps, hosts, install, uninstall, drivers, event viewer logs, etc. There should be no personal files collected. All files collected should appear on the desktop. Then zip to place into the thread. To see what is in the typical log collector you can open the BSOD forum as all the threads have the logs for troubleshooting.
    For the failed Windows upgrade it is likely that Windows 1803 will be released sometime in April 2018. With any new upgrade there are pro and con and getting used to the new changes. You can make the decision on timing on the troubleshooting for the failed upgrade.
      My ComputerSystem Spec

  3.    1 Week Ago #53

    Sorry but I dont like sending information from log collectors.

    Any other suggestions to fix it?
      My ComputerSystem Spec

  4. Posts : 16,412
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #54

    If you can read, decode, and interpret the logs then you may be able to perform troubleshooting.
    Most people don't have that training or experience and submit computer log files to the volunteers on Ten Forums for the troubleshooting.
    The log files appear on the desktop. Then you zip them and post a zip into the thread.
    So you get to see what is collected from the computer.
    Alternatively you can view the multiple threads in the BSOD forum to see the logs.
    There are no guarantees that we can fix the problems but we have to start with pertinent computer files.
      My ComputerSystem Spec

  5.    1 Week Ago #55

    I see, thanks.

    Will have to find another solution.

    Right now i can update windows, but i have to do it manually.
      My ComputerSystem Spec

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