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  1.    25 Mar 2017 #1
    Join Date : Aug 2015
    Posts : 114
    Windows 10

    KB4015438 and KB4013429 fail to install


    I have not been able to install these updates. Searches suggest going to the Microsoft updates acalogue to download stand alone updates but if you can see my attachment all I get at that website is a plain blue screen.
    Attached Thumbnails Attached Thumbnails Microsoft Update Catalogue.jpg  
      My ComputerSystem Spec
  2.    25 Mar 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Hi woldsweather. Kb4015438 replaces KB4013429. Just get 4015438

    Have you tried the update trouble shooter and then checking for updates?

    Which browser are you using for the above screen shot? If edge try ie11. If MS won't work go with Chrome.

    Direct link to x64

    http://catalog.update.microsoft.com/Search.aspx?q=4015438



    Ken
      My ComputerSystem Spec
  3.    25 Mar 2017 #3
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Seems like there is yet a newer one which you may already have.

    https://support.microsoft.com/en-us/help/4016635

    This replaces the other two. Fast and Furious hasn't got anything on Microsoft.


    Ken
      My ComputerSystem Spec
  4.    25 Mar 2017 #4
    Join Date : Aug 2015
    Posts : 114
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi woldsweather. Kb4015438 replaces KB4013429. Just get 4015438

    Have you tried the update trouble shooter and then checking for updates?

    Which browser are you using for the above screen shot? If edge try ie11. If MS won't work go with Chrome.

    Direct link to x64

    http://catalog.update.microsoft.com/Search.aspx?q=4015438



    Ken
    I'm using IE 11 and your link gives me the same blue screen.
      My ComputerSystem Spec
  5.    25 Mar 2017 #5
    Join Date : Aug 2015
    Posts : 114
    Windows 10
    Thread Starter

    Quote Originally Posted by woldsweather View Post
    I'm using IE 11 and your link gives me the same blue screen.
    Yes have used the update trouble shooter half a dozen times. THis link also give me the plain blue screen.
      My ComputerSystem Spec
  6.    25 Mar 2017 #6
    Join Date : Aug 2015
    Posts : 114
    Windows 10
    Thread Starter

    Quote Originally Posted by woldsweather View Post
    I'm using IE 11 and your link gives me the same blue screen.
    Using chrome gives me 'The website has encountered a problem' A red circle with a white cross in it. Same with firefox.
      My ComputerSystem Spec
  7.    25 Mar 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by woldsweather View Post
    Using chrome gives me 'The website has encountered a problem' A red circle with a white cross in it. Same with firefox.
    There are actually two catalog sites, the old one that uses ActiveX and requires IE (and will need to install an Update Catalog add-on) and a new one that doesn't use ActiveX and works in all browsers with no add-on. That link is to the old site. This one is the new site, distinguished by the www. at the beginning of the address.
    http://www.catalog.update.microsoft....px?q=KB4015438
      My ComputersSystem Spec
  8.    25 Mar 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    You saw my post, there is yet another cumulative update out that supersedes these two. Just check if it has been installed. Could be reason these are failing.

    (Thanks Bree for the clarification.)
      My ComputerSystem Spec
  9.    25 Mar 2017 #9
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by Caledon Ken View Post
    ..there is yet another cumulative update out that supersedes these two...
    KB4015438 was rushed out through windows update to fix a bug introduced in KB4013429. The MPEG-2 codec crashed any video app that tried to use it. KB4015438 takes you to build .969.

    KB4016635 add two more fixes, the first of which is important to some business users. The second is to fix Store app updates failing. It is build .970. As it seems to only affect a small (but important) number of MS's customers, it's optional and only available from the catalog.

    If you are on .969 (check with Winver) and aren't affected by these issues you don't need .970 and it won't be forced on you by windows update.
      My ComputersSystem Spec
  10.    26 Mar 2017 #10
    Join Date : Aug 2015
    Posts : 114
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi woldsweather. Kb4015438 replaces KB4013429. Just get 4015438

    Have you tried the update trouble shooter and then checking for updates?

    Which browser are you using for the above screen shot? If edge try ie11. If MS won't work go with Chrome.

    Direct link to x64

    http://catalog.update.microsoft.com/Search.aspx?q=4015438



    Ken
    Yes have run the trouble shooter.Kb4015438 fails to install too.
    Last edited by woldsweather; 28 Mar 2017 at 06:53.
      My ComputerSystem Spec

 
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