KB4015438 and KB4013429 fail to install

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  1. Caledon Ken's Avatar
    Posts : 11,101
    Windows 10 Pro x64 Build 1803
       27 Mar 2017 #21

    Hi bkhaverkamp. Welcome to the TenForums @bkhaverkamp.

    If you manually download from update catalog it gets stuck?? If so it maybe beneficial to start new thread as you should be able to download, its just a file until you execute it.

    Ken
      My ComputerSystem Spec

  2. ThrashZone's Avatar
    Posts : 3,995
    3-Win-7Prox64 2-Win10Prox64
       28 Mar 2017 #22

    Hi,
    Right click ie11 and select Run as administrator will usually fix the blue screen don't ask me why it happens on win-7 too.
    The active x add-on won't install unless ie11 is elevated.
      My ComputersSystem Spec

  3.    28 Mar 2017 #23

    I have downloaded KB4015438 from the catalogue but it won't install.
      My ComputerSystem Spec

  4.    28 Mar 2017 #24

    Caledon Ken said: View Post
    Hi bkhaverkamp. Welcome to the TenForums @bkhaverkamp.

    If you manually download from update catalog it gets stuck?? If so it maybe beneficial to start new thread as you should be able to download, its just a file until you execute it.

    Ken
    I can and have downloaded it. Its on the desktop but wont install.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 11,101
    Windows 10 Pro x64 Build 1803
       28 Mar 2017 #25

    Hi woldsweather

    Things are getting mixed up. Another member joined thread and said he couldn't download.

    Bree had suggested you run sfc /scannow from a command prompt(admin).

    Could you run that please.

    Edit 1:

    If sfc /scannow fails please rerun.
    Last edited by Caledon Ken; 28 Mar 2017 at 08:12.
      My ComputerSystem Spec

  6.    29 Mar 2017 #26

    1. Create a folder in C: called Scratch. (The folder will serve as memory using your hard drive.)
    2. Create another folder called Update in C:
    3. Download the KB from the Windows Update Catalog to the Update Folder. Hint: Navigate to the C:\Update\ folder and rename that very long name to KB4015438.msu by backing out all of the GUI. It will save the fingers and typos later on.
    4. In the lower left corner, left click the Flying Window logo and select the Settings Icon (looks like a snow flake to me.) When the Settings window comes up, click on Update and Security > Recovery and select Restart Now under the Advanced Startup heading. The computer will reboot into the Advanced Startup Menu. Navigate to the option that allows you to run a Command Prompt. (Troubleshoot > Advanced Options > Command Prompt). The computer will reboot once again and you should see the familiar Command Prompt Window.

    When the X: Command prompt appears, type the following:

    Dism.exe /Image:C:\ /Add-Package /PackagePath:C:\Update\KB4015438.msu /ScratchDir:C:\Scratch

    (Don't mess up! Space is Important because the space is a delimiter for each Dism.exe command switch. Also proper use of forward and back slash is important.)
      My ComputerSystem Spec

  7.    29 Mar 2017 #27

    I finally got my system happy by subscribing to the insider preview build. It added two additional updates and then successfully updated. Over the last week it had previously failed dozens of times.
      My ComputerSystem Spec

  8.    31 Mar 2017 #28

    Well...I'm going through this now on an old Toshiba P305 laptop. I'm at .639 and can't get anywhere with WU. Fails every time. Then I downloaded KB4015438 tried running it and it too failed. Right now I'm trying FMPECK's suggestion (Post #26). I'll edit this post with the results as of right now it's at 20% done.

    Edit:

    The operation completed with success and at boot of Windows I got a "Working on Update..." and then boot to desktop. At the check of Winver I am now showing Version 1607 (OS Build 14393.970)! So SUCCESS! BUT WU is still showing I have the update waiting to be installed....what do I do with that?

    BTW when you issue the command in DOS it will message you it completed but make sure you wait until the command prompt returns before you exit.

    Thank you FMPecK, you saved the bacon!
    Last edited by flhthemi; 31 Mar 2017 at 13:20.
      My ComputerSystem Spec

  9.    11 Apr 2017 #29

    My apologies to replying to an old thread but it is relevant to my question.

    I have a work friend who can not get KB4013429 to install, for all the same reasons posted above. I've seen and read a number of fixes but my question is; if they install the Creators Update, will it install, regardless of the issues they've had with that previous update?

    Thanks!
    Greg
      My ComputerSystem Spec

  10. Bree's Avatar
    Posts : 9,138
    10 Home x64 (1809) (10 Pro on 2nd pc)
       11 Apr 2017 #30

    gzt7d8 said: View Post
    ...if they install the Creators Update, will it install, regardless of the issues they've had with that previous update?
    'Regardless' is perhaps a bit strong, but yes, it is more likely to install than not. A Features Update like the Creators Update is quite different from a cumulative update. The Creators Update is installing a new operating system to replace the old one, not patching individual files in-place as a cumulative update does.

    Given we don't know what may be wrong on your friend's machine, making a system image before starting would be a wise precaution. The Creators Update may (or may not) fix the windows update problem. It depends on what's causing it, if a registry setting is the cause it could be carried over. Chances are it may fix it, apparently there are a lot of changes to the update process under the bonnet.
      My ComputersSystem Spec


 
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