KB4015438 and KB4013429 fail to install

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  1. Posts : 339
    Windows 10
    Thread Starter
       #11

    Bree said:
    KB4015438 was rushed out through windows update to fix a bug introduced in KB4013429. The MPEG-2 codec crashed any video app that tried to use it. KB4015438 takes you to build .969.

    KB4016635 add two more fixes, the first of which is important to some business users. The second is to fix Store app updates failing. It is build .970. As it seems to only affect a small (but important) number of MS's customers, it's optional and only available from the catalog.

    If you are on .969 (check with Winver) and aren't affected by these issues you don't need .970 and it won't be forced on you by windows update.
    my windows version is 14393.693
      My Computer


  2. Posts : 339
    Windows 10
    Thread Starter
       #12

    Bree said:
    There are actually two catalog sites, the old one that uses ActiveX and requires IE (and will need to install an Update Catalog add-on) and a new one that doesn't use ActiveX and works in all browsers with no add-on. That link is to the old site. This one is the new site, distinguished by the www. at the beginning of the address.
    http://www.catalog.update.microsoft....px?q=KB4015438
    Attached image is what I get on this link.
    Attached Thumbnails Attached Thumbnails KB4015438 and KB4013429 fail to install-mscatalog.jpg  
      My Computer


  3. Posts : 27,447
    Windows 10 Pro x64 Version 21H1
       #13

    Might I suggest install chrome, search for the microsoft update catalog. When you get there type in 4015438 in search box. I just did it and it went to the three downloads.

    Once downloaded enter these two commands then double click on download. Trusting it gets installed reboot. These commands at command prompt(admin)

    Net stop wuauserv
    Net stop bits



    Ken
      My Computer


  4. Posts : 339
    Windows 10
    Thread Starter
       #14

    Caledon Ken said:
    Hi woldsweather. Kb4015438 replaces KB4013429. Just get 4015438

    Have you tried the update trouble shooter and then checking for updates?

    Which browser are you using for the above screen shot? If edge try ie11. If MS won't work go with Chrome.

    Direct link to x64

    http://catalog.update.microsoft.com/Search.aspx?q=4015438



    Ken
    I get the blue screen as above on that link.
      My Computer


  5. Posts : 339
    Windows 10
    Thread Starter
       #15

    woldsweather said:
    I'm using IE 11 and your link gives me the same blue screen.
    That worked in so far as I downloaded the update with chrome. However it has still failed to install.
      My Computer


  6. Posts : 339
    Windows 10
    Thread Starter
       #16

    Caledon Ken said:
    Seems like there is yet a newer one which you may already have.

    https://support.microsoft.com/en-us/help/4016635

    This replaces the other two. Fast and Furious hasn't got anything on Microsoft.


    Ken
    I don't see it looking back to 12/3/17 which is as far back as my update history goes.
      My Computer


  7. Posts : 24,545
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #17

    woldsweather said:
    I don't see it looking back to 12/3/17 which is as far back as my update history goes.
    You won't, not unless you downloaded it yourself. As I said in Post #9

    KB4016635 ..it's optional and only available from the catalog.
      My Computers


  8. Posts : 27,447
    Windows 10 Pro x64 Version 21H1
       #18

    and you posted (OP posted) "my windows version is 14393.693" which is the January cumulative update. There have been five cumulative updates since.

    https://support.microsoft.com/en-ca/...update-history

    Looking for @Bree input on this next idea.

    Windows is not accepting the KB4013429 or KB4015438. Reason unknown.

    What if you just said fine, and download KB4016635 the March 22, 2017 Cumulative update. This would bring you to latest build and as they are cumulative you don't need the other two.

    Comments?


    Ken
      My Computer


  9. Posts : 24,545
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #19

    Caledon Ken said:
    and you posted (OP posted) "my windows version is 14393.693" which is the January cumulative update. There have been five cumulative updates since.

    Only two that should have been delivered in the normal way by windows update. Build .729 was for Windows Server 2016, builds .726 and .970 are catalog-only downloads. Your point is still valid though, windows update should have been working.

    Windows is not accepting the KB4013429 or KB4015438. Reason unknown.
    What if you just said fine, and download KB4016635 the March 22, 2017 Cumulative update...
    Comments?
    I suspect it may fail the same way as the one downloaded and tried in post #15 did. Something abut this system seems to be preventing the update installing correctly. I would check the system first, with sfc /scannow then retry the recently downloaded standalone package, this can often work where windows update fails. To minimise possible reasons for failure I'd disconnect from the internet and remove all unnecessary USB devices before trying the update again.
    Run SFC Command in Windows 10
    (and read the notes below option 3, step 4 if sfc fails the first time round)

      My Computers


  10. Posts : 2
    Windows 10
       #20

    I have three systems. Only one is stuck on this Kb4015438 download. Tried everything on this thread and nothing.
      My Computer


 

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