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  1.    16 Mar 2017 #1
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit

    Reset repair - now loss of activation


    Any ideas chaps. Have just had to do a 'reset' on a windows 10 Home laptop.

    Originally, this laptop (owned by a neighbour) was supplied with Windows 7 home. At the opportune time it was updated to windows 10.

    Following a problem when the neighbour found it would not start etc - we did a reset (saving his private files). This got him on the road again - however could not change the desktop. Eventually it became apparent that the cause was that the laptop had not activated following repair. Is this normal? and is there a way to get around this problem.

    I feel a little annoyed that the official Microsoft reset has caused this problem
      My ComputerSystem Spec
  2.    17 Mar 2017 #2
    Join Date : Dec 2015
    Posts : 5,893
    Windows10

    Quote Originally Posted by Skofab View Post
    Any ideas chaps. Have just had to do a 'reset' on a windows 10 Home laptop.

    Originally, this laptop (owned by a neighbour) was supplied with Windows 7 home. At the opportune time it was updated to windows 10.

    Following a problem when the neighbour found it would not start etc - we did a reset (saving his private files). This got him on the road again - however could not change the desktop. Eventually it became apparent that the cause was that the laptop had not activated following repair. Is this normal? and is there a way to get around this problem.

    I feel a little annoyed that the official Microsoft reset has caused this problem
    First we need to check a couple of things.

    Run
    slmgr /dlv
    from an admin command prompt and post image (no confidential data).

    Also, do you still have the W7 home COA key (usually on blue sticker). If so, try entering that key in the activation menu (change product key).
      My ComputerSystem Spec
  3.    17 Mar 2017 #3
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit
    Thread Starter

    Hi cereberus
    thanks for your response - much appreciated. Herewith further developments....

    No, did not have the product key/license numbers - but had a brainwave and installed Belarc which provided the product key number.

    Imputed this number that received an instant thumbs down.
    Obtained new product key - which also got rejected.
    I should have noticed in the first place that an error code was showing, this being 0xc0000022.

    I have googled this to find an answer, and note all these 'fix this problem' downloads. Obviously there is an unknown cost element to consider. Is this a wise route to follow,OR, is there a simple way (for the likes of me) to do a workaround?
    Your thoughts very much appreciated

    Skofab
    Last edited by Skofab; 17 Mar 2017 at 05:43. Reason: typo
      My ComputerSystem Spec
  4.    17 Mar 2017 #4
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit
    Thread Starter

    Further progress and information.........
    ran sfc /scannow that confirmed there were problems - some of which could not be sorted.

    I then ran the Relevant DISM - this failed and reported an error code of 87.

    Have I reached the point were I download a windows 10 iso installation file and use my new (unused) product key?

    Skofab
    Attached Thumbnails Attached Thumbnails 2017_03_17_12_01_411.jpg  
      My ComputerSystem Spec
  5.    17 Mar 2017 #5
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    I'm curious why you didn't provide the troubleshooting info @cereberus asked for in his reply? slmgr /dlv

    That is truly the first step we needed to provide accurate advice.

    This is the result we are looking for:

    Click image for larger version. 

Name:	Capture.JPG 
Views:	0 
Size:	72.1 KB 
ID:	125487
    Last edited by NavyLCDR; 17 Mar 2017 at 09:18.
      My ComputerSystem Spec
  6.    17 Mar 2017 #6
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit
    Thread Starter

    Fair comment navyLCDR - I overlooked this request.

    Have tried as directed, but got the following screen info

    Windows Scrip Host

    error 080070426 On a computer running microsoft non core edition, run 'slui.exe 0x80070426' to display error text.

    This I tried, but on pressing enter, the script reverted back to the system32

    Please accept that I have just a little knowledge, hence some hesitancy in my response.
    Thanks people for your continuing support - much appreciated

    Skofab
      My ComputerSystem Spec
  7.    17 Mar 2017 #7
    Join Date : Jul 2015
    Posts : 9,373
    Windows 10 Pro

    @Skofab,

    It does sound like the underlying Windows 10 system is corrupted beyond repair and if it were I, I would go for a clean install. I would highly recommend you run showkey plus from this forum:

    ShowKeyPlus

    If the Windows 10 came from an upgrade from Windows 7, showkey should retrieve the old Windows 7 product key and you might be able to use that to activate a new install of Windows 10. During the Windows 10 install, click on the link for "I don't have a product key" when it asks for the product key. Then make sure to install the same version of Windows 10 that matches the Windows 7 product key. Then after it is installed you can go to the activation screen and change product key to the Windows 7 Product Key.

    Also, doing it this way, if the previous upgrade was indeed successful and activated and saved a digital license, when you skip entering the product key you might get lucky and get the automatic activation if you install the same version of Windows 10.

    You can also look at the activation troubleshooter here:
    Activation troubleshooting

    Personally, though, I wouldn't waste any more time trying to troubleshoot this install and just go for a clean install (after saving all the user's data to a storage location that will not be affected by a clean install).
      My ComputerSystem Spec
  8.    17 Mar 2017 #8
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit
    Thread Starter

    I am somewhat baffled
    I downloaded a iso disk - elected to delete everything and did the install. All went well, and laptop is now doing what it should.
    The mystery is that it activated itself.

    Anyway, I am grateful for the help received Gents.This was a 'nasty one' - and indicates the merits of not doing your next door neighbour a favour - particularly when we all know he is a self confessed fiddler with his laptop and downloads all sorts of crap that promises him computing paradise !!!!!!

    I do hate to be beaten, and always try to the nth degree to resolve an interesting 'problem' - in this case it ended up being a no brainer to do the easy thing.

    Thanks again
    skofab
    Last edited by Skofab; 17 Mar 2017 at 16:41. Reason: addition
      My ComputerSystem Spec
  9.    18 Mar 2017 #9
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by Skofab View Post
    I am somewhat baffled
    I downloaded a iso disk - elected to delete everything and did the install. All went well, and laptop is now doing what it should.
    The mystery is that it activated itself.

    Anyway, I am grateful for the help received Gents.This was a 'nasty one' - and indicates the merits of not doing your next door neighbour a favour - particularly when we all know he is a self confessed fiddler with his laptop and downloads all sorts of crap that promises him computing paradise !!!!!!

    I do hate to be beaten, and always try to the nth degree to resolve an interesting 'problem' - in this case it ended up being a no brainer to do the easy thing.

    Thanks again
    skofab
    That's because once a system has had W10 installed and activated on it, you can reinstall as often as you like/need, and it will activate. The activation is tied to the system and resides on the MS servers.
      My ComputerSystem Spec
  10.    18 Mar 2017 #10
    Join Date : Jul 2015
    Bristol
    Posts : 125
    Windows 10 32 Bit
    Thread Starter

    Thanks simrick for that information. I did not have a clue that was how it worked.
    I learn something every day



    skofab
      My ComputerSystem Spec

 
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