1.    03 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 2
    Windows 10 Pro 64bit

    Issues when updating to KB3213986 and when doing an in-place upgrade


    So, I've been having some major issues with the latest Windows updates (KB3213986 (OS Build 14393.693) & KB3216755 (OS Build 14393.726)). So I'm still running on build 14393.576.

    During the first restart after an update I get the "Windows couldn't complete updates. Undoing changes..." error and update history will show the updates as failed.

    These issues also occur with standalone installers and with updates installed through WUMT.

    Event viewer shows the error as follows:

    Fault bucket 127762328435
    type 5
    Event Name: WindowsUpdateFailure3
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 10.0.14393.479
    P2: 80070057
    P3: C0393EE2-FFF8-4B15-8C25-6DF800BE98D1
    P4: Install
    P5: 203
    P6: 0
    P7: 0
    P8: UpdateOrchestrator
    P9: {9482F4B4-E343-43B6-B170-9A65BC822C77}
    P10: 0

    So far I've tried the following procedures to no avail:

    Microsoft's update troubleshooter

    sfc /scannow

    DISM /checkhealth and /restorehealth (i've tried /restorehealth with both online resources and local repair resources from a Windows 10 UBS stick), none are giving errors or telling me that something has been repaired.

    Restarting the update service

    Deleting the SoftwareDistribution, $Windows.~WS / $Windows.~BT -folders.

    Using tweaktowns Windows -repair.

    Tried with just the OS drive connected to the motherboard.

    I've also tried to do an in-place upgrade of Windows 10 through an image that I've created using the MediaCreationTool and creating a bootable USB stick with Rufus. Was hoping that would solve the issues but the installation always halts at 33-34% and throws the "Windows 10 installation has failed" pop-up Window.

    When looking through Event Viewer and the C:\$WINDOWS.~BT\Sources\Panther\setupact.log -file I found that the setup is throwing the same 80070057 error that Windows update did! :

    Fault bucket 127793882109, type 5
    Event Name: WinSetupDiag02
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 1
    P2: 2
    P3: 9
    P4: 1
    P5: 0x80070057
    P6: 0x50011
    P7: 14393
    P8: rs1_release
    P9: 14393
    P10: rs1_release_inmarket

    Some interesting things I picked up from setupact.log can be found on the attachment.


    Other updates like definitions for Defender and updates for Office applications are coming through and installing just fine. It's just the cumulative updates and the in-place upgrade installations that are failing constantly. I've also tried a different .iso (July 2016 edition from Dreamspark) and that gives me the same errors as well.To be honest, I'm pretty much at a loss here and any help would be greatly appreciated.
    Issues when updating to KB3213986 and when doing an in-place upgrade Attached Files
      My ComputerSystem Spec
  2.    03 Mar 2017 #2
    Join Date : Sep 2014
    Posts : 448
    10 preview 64bit

    Hi Libi,
    can you go to device manager, include hidden,

    Any errors
    down arrow , ! , or problem devices.

    Roy
      My ComputerSystem Spec
  3.    03 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 2
    Windows 10 Pro 64bit
    Thread Starter

    Hi Roy,

    Thanks for the suggestion. Device Manager looks normal and there aren't any problem devices. :/

    Edit: I'm pretty sure it has something to do with drivers though, as the first line in the log file where error 0x80070057 can be found, states:

    2017-03-03 17:54:44, Error SP Failed to get driver packages from the online system. Error: 0x80070057[gle=0x0000007a]
    Last edited by libi; 03 Mar 2017 at 11:00.
      My ComputerSystem Spec
  4.    03 Mar 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,919
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Build 14393.726 was pulled off by Microsoft, probably next Patch Tuesday [there were problems with it]. Or maybe they'll have an even newer version.
      My ComputerSystem Spec

 


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