Windows 10 activated but the 'Office' is now closed to me

Hi, I have Windows 10 version 1607 but for more than a month I have not been able to open Office.I bought a new Packard-Bell imedia with 8.1 already loaded then in August 2015 it was upgraded free.Just after last Christmas I could not use any of the Office. The only part I want is Word.I have searched all these weeks trying many many solutions online but nothing worked. There is something I have not tried but dont know how to. When it refuses to open office it says I dont have the license key for professional Plus. Well I never did have, mine was the basic one. Could this be the reason and is there a cure? This is my last try as I have tried everything else, maybe it was an update that went wrong. If there is no answer. Then I will close the book and download a free office suite like Softmaker. Thank you ,Marshall

Have you tried re-installing the version of office that your license/product key is for?

NavyLCDR said:

Have you tried re-installing the version of office that your license/product key is for?

I bought the PC from a shop . It already had Windows 8.1 installed. Office was included in Windows and I have no disk anyway. I was not aware that Office had it's own key although I have since downloaded a number for it from my searches on line. Therefore I can do nothing else.

Office is not included in Windows, just is installed in Windows by the vendor of the computer or the end-buyer. Most times the vendors install a Trial version which has to have a purchased Product Key to continue using it. An alternative to the older Microsoft Works that used to be installed is the built-in Wordpad, located in Start, W section of the list and Windows Accessories. It's a Lite version of Word that doesn't have all the features of Word. OEM versions of Windows provided to vendors/builders of computers are now including an offer of the monthly subscription to Office 365. Some other software publishers are using that same subscription-type software such as Adobe Acrobat.

For a free product I install LibreOffice 4 for my older clients, can work with their Microsoft Works files [usually recipes they have typed/saved] as well as with a large number of other formats.

Berton said:

Office is not included in Windows, just is installed in Windows by the vendor of the computer or the end-buyer. Most times the vendors install a Trial version which has to have a purchased Product Key to continue using it. An alternative to the older Microsoft Works that used to be installed is the built-in Wordpad, located in Start, W section of the list and Windows Accessories. It's a Lite version of Word that doesn't have all the features of Word. OEM versions of Windows provided to vendors/builders of computers are now including an offer of the monthly subscription to Office 365. Some other software publishers are using that same subscription-type software such as Adobe Acrobat.

For a free product I install LibreOffice 4 for my older clients, can work with their Microsoft Works files [usually recipes they have typed/saved] as well as with a large number of other formats.

Thanks for all that, I had no idea,I see things clearer now.I am in Spain and it was a Spanish shop, so the 8.1 was in Spanish. I had seen Office in the system but had not tried it. I took it to a Briish computer shop and had it changed to English. When I paid for the conversion, The guy said, I have put you Office in ,I thought at the time that was a bit cheeky as it is already in there, but now I see that could have been the trial you are talking about. Anyway, along came the upgrade which worked until this year.But that is the end of the story, I have no disks numbers or anything. Thanks

You're welcome. The free LibreOffice can be found at Home | LibreOffice - Free Office Suite - Fun Project - Fantastic People. It does everything most folks would need, maybe more. The only application it doesn't have is an E-Mail Client like Microsoft Outlook, for that I've found the free SeaMonkey browser to be good, includes an E-Mail Client.
The SeaMonkey(R) Project

NavyLCDR said:

Have you tried re-installing the version of office that your license/product key is for?

Go to Control Panel\All Control Panel Items\Programs and Features, right click on MS Office, select Change then hopefully you will be able to run the Repair option. If that doesn't work, you can try Googling for the Office installtion files you need.

Steve C said:

Go to Control Panel\All Control Panel Items\Programs and Features, right click on MS Office, select Change then hopefully you will be able to run the Repair option. If that doesn't work, you can try Googling for the Office installtion files you need.

Hi Steve, thanks, I have already tried it but I tried once more but Office still does not open
I will try this uninstall pro plus anf if that doesnt work then I will forget it and use the LibreOffice Breton suggested. You see where I have lived for the past 30 years, nobody has a computer they just have these
dratted phone systems so I have to fend for myself. Thanks

Just giving my thoughts on a replacement. If you're used to Windows Office you can try WPS (Yes you can use the full free version for life. No trial). It's the closest to the real thing. Not that others are worse, but I've been using it for years at home, and it looks/feels like my version of Office at work. The Most Compatible Free Office Suite - WPS Office

Bobby Phoenix said:

Just giving my thoughts on a replacement. If you're used to Windows Office you can try WPS (Yes you can use the full free version for life. No trial). It's the closest to the real thing. Not that others are worse, but I've been using it for years at home, and it looks/feels like my version of Office at work. The Most Compatible Free Office Suite - WPS Office

OK Bobby,thanks for that, I will give it a go