• Feature update to Windows 10, version 1607. Problems

Kari · 16 Feb 2017

David49 said:

I'm using 360 Total Security and GlassWire Network Security

But these shouldn't affect anything after the first reboot, would they?

Yes, they might affect. Your upgrade is failing during the sysprep, which is when Windows setup goes through and checks the system for existing components and settings.

As I said, I would turn both AV and Firewall off and run setup again. Turn them off and restart, check after restart that both really are off, then run setup.

If upgrade still fails we have to think something else, but this would be my first choice.

David49 · 16 Feb 2017

Kari said:

Yes, they might affect. Your upgrade is failing during the sysprep, which is when Windows setup goes through and checks the system for existing components and settings.

As I said, I would turn both AV and Firewall off and run setup again. Turn them off and restart, check after restart that both really are off, then run setup.

If upgrade still fails we have to think something else, but this would be my first choice.

Ok, I will try that.

Bree · 16 Feb 2017

David49 said:

Your upgrade is failing during the sysprep, which is when Windows setup goes through and checks the system for existing components and settings.

Ok, I will try that.

It could also be a good idea to disconnect your external HDD and USB while you run Setup.

David49 · 16 Feb 2017

Bree said:

It could also be a good idea to disconnect your external HDD and USB while you run Setup.

I will try that next. With my anti-virus and firewall uninstalled, and Win Defender disabled, update failed with the same error message. Why does it have to be this difficult? Thanks to everyone for trying to help me. I will let you know how my next attempt works out.

David49 · 17 Feb 2017

David49 said:

I will try that next. With my anti-virus and firewall uninstalled, and Win Defender disabled, update failed with the same error message. Why does it have to be this difficult? Thanks to everyone for trying to help me. I will let you know how my next attempt works out.

BTW, my keyboard and mouse are wireless USB. should they be ok to keep during the update?

Bree · 17 Feb 2017

You'll have to keep the keyboard (unless you have another keyboard you could plug in directly). Try with the bare minimum of USB devices attached. Once installed, they can all be plugged in again. The less there is for Setup to configure, the better the chance of success.

David49 · 17 Feb 2017

Bree said:

You'll have to keep the keyboard (unless you have another keyboard you could plug in directly). Try with the bare minimum of USB devices attached. Once installed, they can all be plugged in again. The less there is for Setup to configure, the better the chance of success.

Even if I had a wired keyboard and mouse, they would have to be connected to USB ports anyway.

Ok, tried that and update failure occurred at 40% as usual with the same error codes. I don't know what is left to try. Anyone?

DavidY · 17 Feb 2017

David49 said:

Ok, tried that and update failure occurred at 40% as usual with the same error codes. I don't know what is left to try. Anyone?

I still think it's worth looking for the log files setupact.log (and perhaps setuperr.log) to see if they say anything useful about what went wrong.

DavidY said:

Do you have any folders starting "$Windows" on this drive or others?
As Bree says you will need to show hidden files. (See this Tutorial if you don't know how.)
Hidden Files, Folders, and Drives - Show in Windows 10

David49 · 17 Feb 2017

DavidY said:

I still think it's worth looking for the log files setupact.log (and perhaps setuperr.log) to see if they say anything useful about what went wrong.

I have both of those files. setuperr.log is an empty text tile. I will try to attach the setupact.log file here.

2017-02-17 12:09:20, Info UI Determining whether we should run ConX or legacy setup
2017-02-17 12:09:20, Info UI Will launch ConX setup experience
2017-02-17 12:09:20, Info UI Launching ConX setup experience
2017-02-17 12:09:20, Info UI Inspecting ConX Setup Cmdline
2017-02-17 12:09:20, Info UI Launching H:\Sources\SetupPrep.exe
2017-02-17 12:16:33, Info MIG MigHost started with command line: {837B264C-106F-4371-A9AF-2EE07C7C63B8} /InitDoneEvent:MigHost.{837B264C-106F-4371-A9AF-2EE07C7C63B8}.Event /ParentPID:12144
2017-02-17 12:16:33, Info MIG MigHost: CMigPluginSurrogate::Init: Successfully initialized surrogate.
2017-02-17 12:16:33, Info MIG MigHost: Initialized successfully with CLSID[{837B264C-106F-4371-A9AF-2EE07C7C63B8}] and LogDir=[]
2017-02-17 12:16:33, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll], CLSID=[{D26AA4A5-92AD-48DB-8D59-95EF0DCE6939}], ApartmentThreadingModel=[0].
2017-02-17 12:16:33, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0x4730], Server=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll], CLSID=[{D26AA4A5-92AD-48DB-8D59-95EF0DCE6939}], ApartmentThreadingModel=[0]
2017-02-17 12:16:33, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll)
2017-02-17 12:16:34, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll)
2017-02-17 12:16:34, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2017-02-17 12:16:34, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2017-02-17 12:16:34, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x4730].
2017-02-17 12:16:34, Info MIG MigHost: Exiting process.

DavidY · 18 Feb 2017

David49 said:

I have both of those files. setuperr.log is an empty text tile. I will try to attach the setupact.log file here.

Where did you find those files?

The name setupact.log is used in different places so the file you found may not be the log of your windows installation.

For instance, I have an almost identical file in a C:\Windows.old\Windows folder, but I don't think that is the log of the most recent windows installation on that machine (which was a successful one).

The relevant log files are more likely to be in

Code:

C:\$WINDOWS.~BT\Sources\Panther

And I'd also expect the setupact.log to be a lot larger than the file you found.