Windows 10: (KB3210721) failed to install 6 times now

  1.    18 Jan 2017 #1

    (KB3210721) failed to install 6 times now


    The latest Windows 10 update KB 3210721 will not install on my PC. It configures up to 100% then says it can't complete the updates and removes them. This has happened 6 times now and is getting tedious. I have even disabled my antivirus but with no success. Please advise.
      My System SpecsSystem Spec

  2. Caledon Ken's Avatar
    Posts : 1,072
    Windows 10 Pro Build 1607
       18 Jan 2017 #2

    Welcome to the TenForums @alanmlloyd

    Type troubleshooting in the Cortana search bar, troubleshooting appears at top.
    Click it, window opens, lower right side "Fix problems with Windows Update", click.
    Window opens, click on “advance”, click on Run as administrator, click “Next”.
    Should run clean. If not run again.
      My System SpecsSystem Spec

  3.    19 Jan 2017 #3

    Whenever you try two or more times without success, your next step should be to the Microsoft Update Catalog, where you can download self-installing updates instead of using Windows Update to get that stuff. KB3210721 is indeed available there, as you will see on this search results page for that KB article. Caledon Ken's description of the Update Troubleshooter is spot on, but this kind of thing happens often enough (to me, at least, with 8 machines to take care of) that I've learned this as a preferable strategy for dealing with occasional and item-specific update problems. Caledon Ken's approach, however, is exactly the right one to use when WU won't work at all.
    HTH,
    --Ed--
      My System SpecsSystem Spec

  4. Caledon Ken's Avatar
    Posts : 1,072
    Windows 10 Pro Build 1607
       19 Jan 2017 #4

    One thing I would add, and I could be wrong again, (my wife tells me that a lot) is that you should stop the Windows Update service prior to manually installing. @EdTittel, do you know if this is indeed a requirement?
      My System SpecsSystem Spec

  5.    19 Jan 2017 #5

    Shoot I've done it at least a dozen times on various PCs without ever stopping the Windows Update service. Never bitten me on the hindquarters yet. Seems to me if you reserve this kind of thing for situations where WU can't or won't download or install something, chances for collision are pretty slim. That said, it does make sense to do this to avoid that possibility. I'm living proof, in this case, that those fools who rush in where Angels fear to tread don't always get squashed for their temerity!
    HTH,
    --Ed--
      My System SpecsSystem Spec

  6.    20 Jan 2017 #6

    Caledon Ken said: View Post
    Welcome to the TenForums @alanmlloyd

    Type troubleshooting in the Cortana search bar, troubleshooting appears at top.
    Click it, window opens, lower right side "Fix problems with Windows Update", click.
    Window opens, click on “advance”, click on Run as administrator, click “Next”.
    Should run clean. If not run again.
    I've done this several times, but just cant understand what they mean by this issue.
    " Potential issues that were checked
    Default Windows Update data locations have changed Issues not present
    Potential Windows Update Database error detected None Issues not present "
    Is there a way to fix this problem?
      My System SpecsSystem Spec

  7.    4 Weeks Ago #7

    Same here with Windows 10 update KB 3210721


    alanmlloyd said: View Post
    The latest Windows 10 update KB 3210721 will not install on my PC. It configures up to 100% then says it can't complete the updates and removes them. This has happened 6 times now and is getting tedious. I have even disabled my antivirus but with no success. Please advise.
    I've tried everything here, and more. Every time BSOD "Page fault in non-paged area".
    Mine is a 32-bit Windows 10, on a Samsung EVO 850 SSD.

    Is yours also 32-bit?
      My System SpecsSystem Spec

  8. Caledon Ken's Avatar
    Posts : 1,072
    Windows 10 Pro Build 1607
       4 Weeks Ago #8

    Welcome to the TenForums @RogelioA

    For your issue I believe it is just telling you it does not see Potential Issues.

    For both posters. Go back to post #3 from Ed. Download the update from the catalog. Get the right bitness for your system (32 or 64). It senses machine and provides the update. Then issue these two commands from Command Prompt(admin)

    Net stop wuauserv

    Net stop bits

    Start the the install. It takes a long time. Reboot, it also takes a long time. Saintnick, if yours fails again on BSOD follow the directions to post under the BSOD section of the forum. They should be able to tell you what the cause is and then you can move forward.
      My System SpecsSystem Spec


 

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