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  1. Joined : Dec 2016
    Posts : 15
    Windows 10 Home
       4 Weeks Ago #1

    No Internet and Audio after windows 10 automatic update


    Recently my laptop(UX303LB asus) automatically updated windows and now it does not have any audio or network adapters. It seems that the network card and audio cards are not found at all.
    Things I've tried :

    Clean reinstall windows
    Reinstalling network drivers
    Did not seem to work, drivers installed but doesn't show up in device manager
    Restarting Computer
      My System SpecsSystem Spec


  2. Joined : Mar 2016
    Posts : 207
    Windows 10 Home
       4 Weeks Ago #2

    nobodomon said: View Post
    Clean reinstall windows
    Reinstalling network drivers
    How did you do so? Did you use ASUS DVDs or something else?
      My System SpecsSystem Spec


  3. Joined : Dec 2016
    Posts : 15
    Windows 10 Home
       4 Weeks Ago #3

    Hi thanks for replying, i reinstalled them using the drivers provided on the asus website. It still didnt help at all though
      My System SpecsSystem Spec


  4. Joined : Jan 2014
    Inverness
    Posts : 726
    Win 10
       4 Weeks Ago #4

    If you have an Intel based system, Install (or reinstall) the Intel Motherboard chipset drivers. If a device is not known or can't install drivers many times installing the Intel motherboard chipset drivers will fix it. One of the things the chipset drivers do is Identify all the devices on or attached to the motherboard.
    Install the chipset drivers and then the device drivers (if needed).

    If you have an AMD CPU system, there is AMD chipset drivers too, but I don't know if they do all the Intel chipset drivers do.
      My System SpecsSystem Spec


  5. Joined : Dec 2016
    Posts : 15
    Windows 10 Home
       4 Weeks Ago #5

    Hello, Iíve just tried that but to no avail it still doesnít show up in device manager.
    All I see under the network adapters are wan miniports.
    Thank you though!
      My System SpecsSystem Spec


  6. Joined : Jan 2014
    Inverness
    Posts : 726
    Win 10
       4 Weeks Ago #6

    Reset the BIOS and see if that helps. If the BIOS is not detecting the devices, Windows will not either. Usually, there is an option in the BIOS to reset to defaults.
      My System SpecsSystem Spec


  7. Joined : Dec 2016
    Posts : 15
    Windows 10 Home
       4 Weeks Ago #7

    fireberd said: View Post
    Reset the BIOS and see if that helps. If the BIOS is not detecting the devices, Windows will not either. Usually, there is an option in the BIOS to reset to defaults.
    It did not help after resetting bios too. It appears that bios doesnt recognize the network card at all.
      My System SpecsSystem Spec


  8. Joined : Nov 2016
    Posts : 61
    Windows 10 Pro x64
       4 Weeks Ago #8

    Hello nobodomon,

    Could you open a run dialog with WINDOWS + R.

    1) Type in "devmgmt.msc"
    2) Expand the "Network Adapaters" section.

    and upload a screenshot here?
      My System SpecsSystem Spec


  9. Joined : Jan 2014
    Inverness
    Posts : 726
    Win 10
       4 Weeks Ago #9

    This is apparently a relatively new model PC. If its still in Warranty I would call ASUS. If its a hardware problem, only ASUS can get it corrected under warranty.
      My System SpecsSystem Spec


  10. Joined : Dec 2016
    Posts : 15
    Windows 10 Home
       4 Weeks Ago #10

    Asuza said: View Post
    Hello nobodomon,

    Could you open a run dialog with WINDOWS + R.

    1) Type in "devmgmt.msc"
    2) Expand the "Network Adapaters" section.

    and upload a screenshot here?
    Click image for larger version. 

Name:	devicemanager.png 
Views:	2 
Size:	178.1 KB 
ID:	114376
    this is after installing all the network drivers provided by asus

    fireberd said: View Post
    This is apparently a relatively new model PC. If its still in Warranty I would call ASUS. If its a hardware problem, only ASUS can get it corrected under warranty.
    Unfortunately my warranty expired quite a while ago.

    Thanks for the help!
      My System SpecsSystem Spec


 
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