Windows 10: No Internet and Audio after windows 10 automatic update

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  1.    22 Dec 2016 #21

    With the benefit of hindsight, you should have created a system image before upgrading to Windows 10, as you did not have such a DVD.
      My ComputerSystem Spec

  2.    22 Dec 2016 #22

    Matthew Wai said: View Post
    With the benefit of hindsight, you should have created a system image before upgrading to Windows 10, as you did not have such a DVD.
    It wasn’t an update to windows 10 that caused it though. I was using windows 10 perfectly fine until an update came and suddenly internet and audio access went down
      My ComputerSystem Spec

  3.    22 Dec 2016 #23

    Did you delete partition C before the clean installation?

    You should have created a system image when you were ...
    nobodomon said: View Post
    using windows 10 perfectly fine
      My ComputerSystem Spec

  4.    22 Dec 2016 #24

    Matthew Wai said: View Post
    Did you delete partition C before the clean installation?

    You should have created a system image when you were ...
    When I was clean installing they did wipe the old windows installation. But yes ill admit I didn’t make a system image before the update began as I didnt even see this coming.
      My ComputerSystem Spec

  5.    22 Dec 2016 #25

    Win 10, on my PC's (and client's that I installed it on) installed sound and network drivers during the installation. Check the ASUS documentation on how to access the CMOS (BIOS) backup battery to do a full BIOS reset. Doing the reset from the BIOS options sometimes does not fully clear it and you have to either remove the battery (for at least 10 minutes - Intel says 15 minutes) or in some cases there is a jumper to fully reset.
    If the reset (clear) does not help I would suspect a Win 10 corruption, another "clean" install of Win10 is the next step. I would use the Media Creation Tool and download Win 10, not reuse what you have.

    You can download the media creation tool (and Win 10) from Microsoft HERE
      My ComputersSystem Spec

  6.    22 Dec 2016 #26

    fireberd said: View Post
    Check the ASUS documentation on how to access the CMOS (BIOS) backup battery to do a full BIOS reset.
    Does that involve opening up the laptop? If thats the case I wouldn’t want to take any chances if me screwing up though. Will try reinstalling windows another time.
      My ComputerSystem Spec

  7.    22 Dec 2016 #27

    nobodomon said: View Post
    Does that involve opening up the laptop?
    Don't worry. Even an idiot like me can disassemble a laptop and remove the battery blindfold.
      My ComputerSystem Spec

  8.    22 Dec 2016 #28

    Ah. Opening up the laptop requires a torx screwdriver which i do not have. Will try reinstalling windows first till I get one.
    Edit: Reinstalling windows 10 once again did not help
    Last edited by nobodomon; 22 Dec 2016 at 13:38.
      My ComputerSystem Spec

  9.    22 Dec 2016 #29

    Are you 100% sure that you have downloaded the right drivers? A laptop model can have multiple editions with different LAN manufacturers. For example; Realtek Ethernet, Intel Ethernet, Broadcom etc.

    Open up a run dialog with Windows key + R ( Already have said this sentence 5 times in this thread, but why not again lol xD)

    Type in "msinfo32"

    Look for "System name" or "System model"
      My ComputerSystem Spec

  10.    23 Dec 2016 #30

    Asuza said: View Post
    Look for "System name" or "System model"
    I am pretty certain the drivers are correct though. The system model is UX303LB, system name is
    DESKTOP-EUIQP3E
      My ComputerSystem Spec


 
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