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#1
Update and now PC can not be repaired
Unfortunately, I do not know what updates were being performed on my system, I just let it do its magic overnight and the next day was greeted with an "Automatic Repair" screen. The update occurred on Dec 12 2016.
This is Win10 x64 Pro.
My background - I am a computer engineer and have worked at IBM and Dell in their PC and server development and service groups. I am good at isolating issues and debug. Looking for guidance on best paths to take so that I can bypass any dead ends I may go down as I try to resolve.
First issue (this is resolved, but I include it in the event others might search for these terms and this would come up):
I could not select the buttons "Restart" or "Advanced Options" on this screen. I had to plug in a PS/2 keyboard into my computer for this screen to work. Crazy. I remember buying this board a couple of years ago and wondering why they included a PS/2 port. Glad they did and that I had a PS/2 keyboard in my attic. Not a workaround for the common computer owner I realize, but if you are lucky enough to use a PS/2 keyboard, this is the solution. I tried my wireless USB and a wired USB keyboard. Both were functional in that I could get into my UEFI and boot select screens. They 'stopped' working at this automatic repair screen (although the wired USB keyboard still reacted to the caps lock and num lock events, thus indicating the interrupts were handled, and we are lacking a USB driver). The lack of a functional USB driver at this screen is unbelievable. People in this situation don't need another problem to resolve.
Second (and further) issue is that I cannot repair the system. Restore points come back with an error in some file. Apparently, Norton may be to blame for some of this. If that is the case, I'm sure Norton and Microsoft pointing fingers at each other - nothing I can do about that. I then went into the command prompt to see if I could restore an MBR or something. It appears, however, that this shell 'hides' my typical boot drive. First, it creates a drive called X:. Second, when I go to the C: drive and do a 'dir' it has no files in it. So, either it is completely wiped or this is some pseudo-c:\ drive. Going into diskpart and doing a 'list volume' I get:
Volume 0 J DVDROM
Volume 1 K DVDROM
Volume 2 C "System Rese" NTFS Partition 100MB Healthy
Volume 3 G <no label> NTFS Partition 237GB Healthy
Volume 4 H <no label> NTFS Partition 450MB Healthy Hidden
Volume 5 D "Apps" NTFS Partition 1464GB Healthy
Volume 6 E "Data" NTFS Partition 1329GB Healthy
Volume 7 F "Hold1500" NTFS Partition
My typical boot drive is a 256GB SSD, so I believe that has become the G drive in this environment, although I could have sworn I had a label for it.
So, what do you experts recommend as next steps? I do have another functional (unless it has updated too?) Win10 system, so I can pull the broken boot drive over to it and play around.
Also, assuming I have to go into a re-install route, this was from a Win7x64 Ultimate install, so I don't have a Win10 install disk. Do I install Win7 (reusing my product key) and then have it upgrade to Win10? I thought the win10 upgrade was a limited time offer. Or, is there a Win10 install disk that accepts Win7 product keys (doubtful)?
Thank you,
Paul