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  1. Joined : Jul 2016
    Posts : 16
    windows 10
       3 Weeks Ago #1

    Windows 10 Update fails


    After being told there is an update to version 1607, I get a message indicating there is an issue and that I should press the "Fix Issue" button. This doesn't fix whatever the issue is, and I subsequently get a message to the effect "We couldn't update the system reserved partition." Is there something an unsophisticated user like myself could do to solve this problem without screwing up my computer? And if so, what?
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 1,273
    W10 Pro + W10 Preview
       3 Weeks Ago #2

    Right click on M$ cone (bottom left corner) click on Command Prompt (admin) and copy paste the following.
    sfc /scannow

    press enter.
    Last edited by dencal; 3 Weeks Ago at 16:20. Reason: Stupid me put right instead of left
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    Posts : 16
    windows 10
       3 Weeks Ago #3

    Sorry to be so dense, but I can't find M$ cone. Lower right corner of what?
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    Posts : 1,273
    W10 Pro + W10 Preview
       3 Weeks Ago #4

    zalman said: View Post
    Sorry to be so dense, but I can't find M$ cone. Lower right corner of what?
    Sincere apologies I should have stated Lower Left Corner on Taskbar......must be old age!!!!
      My System SpecsSystem Spec


  5. Joined : Jul 2016
    Posts : 16
    windows 10
       3 Weeks Ago #5

    No sweat. At least I now know how to get to the command prompt. I ran the scan and it responded with "window resources did not find any integrity violation." I guess that's good, but I noticed afterwards that the command prompt read "window\system32" and I have a 64 bit system. Should I repeat the scan with a different prompt?

    If not, what do I do next with regard to the original error message, the one regarding the reserved partition?
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    Posts : 1,273
    W10 Pro + W10 Preview
       3 Weeks Ago #6

    zalman said: View Post
    No sweat. At least I now know how to get to the command prompt. I ran the scan and it responded with "window resources did not find any integrity violation." I guess that's good, but I noticed afterwards that the command prompt read "window\system32" and I have a 64 bit system. Should I repeat the scan with a different prompt?

    If not, what do I do next with regard to the original error message, the one regarding the reserved partition?
    Scan result is perfect and is 64 bit....Open All Settings and click on Update and Security...see attachment click yellow highlight
    Attached Thumbnails Attached Thumbnails upd.JPG  
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    Posts : 16
    windows 10
       3 Weeks Ago #7

    Hi again Dencal:
    Sorry for lapse in responding. I followed all your instructions and the update seemed to be loading but very Slooowly. Took a few hours to get to even 40%. Checked in the morning and found the download had failed, along with an error code. To make a long story short, I finally called MS to find out what was going on, and a technician loaded Window10 Pro on my PC, replacing "Home," and it seems to be working although the version reads 1511 instead of 1607 which was the latest version in "Home." Not sure whether 1511 is the latest iteration for Pro, but at least seems to be working for the time being. If there is 2016 version for Pro, I suspect I will get a notification from MS letting me know. In any case, thanks for all your help and have a good weekend.
      My System SpecsSystem Spec


  8. Joined : Oct 2014
    Posts : 1,273
    W10 Pro + W10 Preview
       3 Weeks Ago #8

    Hi zalman.
    Hopefully you don't have any more problems, To find out what version you have installed type winver in the Cortana box. see my attachment below for latest.

    Two things for you to check....open All Settings and check for Updates as in my last post attachment #6.
    Also look further down on same Attachment...... click on Activation to verify it is genuine and activated.
    Attached Thumbnails Attached Thumbnails winver.PNG  
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    Posts : 16
    windows 10
       3 Weeks Ago #9

    Hi again Dencal:
    Thought I'd bring you up to date as to the catch-22 situation I find myself in just to provide some closure even though I don't expect you to do anything about it. You've spent enough time trying to unravel my dilemma and I really appreciate your efforts. However, I suspect it's time to abandon ship.

    Anyway, I was still have difficulty updating, so I called MS, and a technician ending up taking control of my PC and installing Window10 Pro (it previously was operating under the Home version). I followed your instructions and went to the version screen and it indicated not only that the edition was now indeed Pro, but that the user name was Shelly (that's me) and the Org. was Hewlett-Packard (my PC). So far, so good. But the Activation screen wanted the Key in order to update to ver 1607 and I didn't have it. Called MS and they didn't have it -- or wouldn't give it to me. Instead they suggested I enter the old Windows7 key. Of course I didn't have it and HP wanted upwards of $60 to go looking for it with no guarantee they could find it.

    Bottom line is I think I'll stick with the 1511 ver of Pro and live with it without really knowing what I'm missing. Once again, thanks again for your help in trying to make my way through this particular PC labyrinth.

    Best wishes, Shelly
      My System SpecsSystem Spec


  10. Joined : Oct 2014
    Posts : 1,273
    W10 Pro + W10 Preview
       3 Weeks Ago #10

    Hi Shelly.
    Try this link....if it asks for a key just ignore it and carry on with the update.
    If this fails we can then do a fool proof installation but try this one first.
    and really its a pleasure to help.
    http://go.microsoft.com/fwlink/?LinkID=799445
      My System SpecsSystem Spec


 
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