Windows 10: Windows 10 Update fails

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  1.    20 Nov 2016 #11

    Still no cigar. The download got to 75% but then punked out. Got message: "something went wrong -- contact MS" along with an error code. Incidentally, I finally did locate the key that came with my machine (originally loaded with Windows7) which MS said should work, but I tried it and it didn't. I wonder whether it might have done the trick had they not changed the OS on my machine from Home to Pro. I guess I could ask them to change it back but I have a feeling that would just be spinning wheels.
    I'd like to try your fool proof installation as a last resort and, if that doesn't work, I guess I'll live with the Unactivated Pro version that currently is on my PC.

    Thanks again for your patience.
      My ComputerSystem Spec

  2. Posts : 2,702
    W10 Pro + W10 Preview
       21 Nov 2016 #12

    Installing Windows 10 using the media creation tool.
    Click on highlighted + to expand and read instructions before clicking on download tool.
    When installed open Downloads, Right click on it and select Mount
    When it asks for key ignore and just carry on following instructions.

    Windows 10
    Attached Thumbnails Attached Thumbnails iso.PNG  
      My ComputersSystem Spec

  3.    21 Nov 2016 #13

    Not sure what I'm doing wrong but I can't seem to locate the "Mount" option. I downloaded the Media Creation Tool but when I right click on the downloaded file, Mount doesn't show up.
      My ComputerSystem Spec

  4. Posts : 2,702
    W10 Pro + W10 Preview
       21 Nov 2016 #14

    zalman said: View Post
    Not sure what I'm doing wrong but I can't seem to locate the "Mount" option. I downloaded the Media Creation Tool but when I right click on the downloaded file, Mount doesn't show up.
    What options are showing?....But first try double clicking with left click to see what happens.
      My ComputersSystem Spec

  5.    21 Nov 2016 #15

    LEFT CLICK: Allow chgs to this PC>license aggreement>upgrade this PC) ( I say Yes)> Progress % (which runs interminably, then usually fails)
    RIGHT CLICK: THE usual stuff >> Open>pin>share with MS Defender>Cut>Copy>Rename> Properties.
    "Mount" nowhere to be seen.

    To tell the truth, I'm about to give up. Both you and I have spent enuf time on this fruitless quest. The positive thing is that the faint greyed out message in the lower right hand corner of the desktop indicating my version of Windows isn't activated seems to have disappeared...although checking the Secuity settings indicates nothing has changed. I'm resigned to living with version 1511 of Pro; it probably isn't the most terrible thing in the world given that I'm not a power user.

    Once again, thanks for your patience and expertise but I think it's time to raise the surrender flag.


    P.S. Once I "recuperate" from this frustrating excursion, I may contact MS to let them know their advice re using my original key was useless.
      My ComputerSystem Spec

  6. Posts : 2,702
    W10 Pro + W10 Preview
       21 Nov 2016 #16

    Shelly when you say fails do you receive a message? the reason I ask, it can take an hour to install and sometimes the screen goes blank.
    I only posted the link an hour ago.
      My ComputersSystem Spec

  7.    21 Nov 2016 #17

    Not sure my message was sent, but I'll run the update one more time bearing in mind your advice to be patient . But I was patient on two previous occasions. Once I ran the update overnight before it failed and another time 4-5 hours. I must confess I'm getting tired of those annoying error messages.
      My ComputerSystem Spec

  • Posts : 2,702
    W10 Pro + W10 Preview
       21 Nov 2016 #18

    please read carefully the following notes....especially the highlighted ones....I note you are still active on this forum, you MUST close all programs during the installation.
    Attached Thumbnails Attached Thumbnails info.PNG  
      My ComputersSystem Spec

  •    21 Nov 2016 #19

    Ok, will try this. Signing off for a while. Family soon descending on us for Thanksgiving just like in the movies. Will get back to you sometime next week if and when success visits me re Windows.

    Best holiday wishes,
      My ComputerSystem Spec

  •    03 Dec 2016 #20

    Hi again Dencal:

    Sorry not to have responded in such a while, but some non- computer concerns needed attention and I had to put my Windows 10 issue on the back burner for a while. In any case, the problem has been resolved. I'm a retired college prof and, although I no longer teach, the IT people in my former dept often help ex-faculty with computer related problems. This meant dragging my desktop PC to the university which I initially resisted -- I'm 81 and not as chipper or as strong as I used to be -- but I finally gave in.

    The problem, it turned out, was multifaceted. It turned out that the techs at Microsoft remotely installed Win10 Proin addition to Win 10 Home so that the machine had two OS loaded on it. I'm not sure why Pro didn't override Home, but I think their instruction to use the Windows 7 key that originally came with the machine was just plain wrong. Apparently there also wasn't enough room on the reserve partition -- whatever that is -- to allow proper installation of the upgrade, so the techs in my department enlarged it. If you recall, the first error message I received when trying to upgrade Windows 10 has something to do with this partition

    I'm sure you understand all this better than I do but the bottom line is that I now have the newest edition of Windows 10 Enterprise on my machine and everything is working fine.

    I do want to thank you for your efforts on my behalf and wish you a happy holiday season.

    Best, Shelly
      My ComputerSystem Spec

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