Can't receive any Windows updates after Anniversary Update


  1. Posts : 8
    Windows 10 Education
       #1

    Can't receive any Windows updates after Anniversary Update


    So I have been having an issue with the anniversary update for a while now. Every time I try run windows updates, I get the error "We couldn't connect to the update service. We'll try again later or you can check now. If it still doesn't work, make sure you are connected to the internet". Well, I am connected to the internet, I can do anything online except download updates.

    Today I re-imaged my computer back to version 1511 with a clean image. Windows updates worked fine. I just ran windows updates again and it downloaded and installed the anniversary update, fine. But as soon as it finished installing and rebooted, my computer will no longer get updates again. I get the same error. Does anyone have any idea what is going on?
      My Computer


  2. Posts : 579
    Windows 10 Home
       #2

    muels7,

    My apology for the delay in responding.

    Try to reset the Windows Updates Components and then reinitiate the Windows Update process.

    Press the Windows key + X on the keyboard and select: Command Prompt (Admin)

    To stop the BITS, Cryptographic, MSI Installer and the Windows Update services, copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter

    Code:
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Next, rename the SoftwareDistribution and Catroot2 folders. Copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter

    Code:
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 Catroot2.old
    Now, let’s restart the Services that were stopped. Copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter
    [/I]
    Code:
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
    At the Command Prompt, type: Exit

    Please restart the computer.

    After restarting the computer, retry the install of the Windows Updates.

    Let us know how it goes.
      My Computer


  3. Posts : 8
    Windows 10 Education
    Thread Starter
       #3

    cottonball said:
    muels7,

    My apology for the delay in responding.

    Try to reset the Windows Updates Components and then reinitiate the Windows Update process.

    Press the Windows key + X on the keyboard and select: Command Prompt (Admin)

    To stop the BITS, Cryptographic, MSI Installer and the Windows Update services, copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter

    Code:
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Next, rename the SoftwareDistribution and Catroot2 folders. Copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter

    Code:
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 Catroot2.old
    Now, let’s restart the Services that were stopped. Copy/paste (with the mouse) the following commands (inside the code box) at the Command Prompt, one at a time, and, after each, press: Enter
    [/I]
    Code:
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
    At the Command Prompt, type: Exit

    Please restart the computer.

    After restarting the computer, retry the install of the Windows Updates.

    Let us know how it goes.
    Sorry that I did not update my post until now. This did not work. However, I did figure out what the issue was and resolved it. Ever since I have been at this job our active directory was a mess as far as computers go. I recently cleaned it up. There was an old GPO in one of the OUs that I moved computer accounts to that was pointing to a WSUS server that we no longer have. Once I deleted that GPO, I was able to get updates again.

    Thanks to everyone that helped.
      My Computer


  4. Posts : 4,224
    Windows 10
       #4

    For benefit of other readers of this thread, be aware of this tutorial: Windows Update - Reset in Windows 10 - Windows 10 Forums.
    Thanks,
    --Ed--
      My Computers


  5. Posts : 579
    Windows 10 Home
       #5

    Thanks for the update, muels7!

    Also, thanks for the link, EdTittel!

    Brink is always ahead of the game.
      My Computer


 

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