1.    18 Oct 2016 #1

    Failed update from 8.1 to 10

    I bought a dell i7 with windows 8.1 which was upgraded to W10 in store. This was fine until the anniversary update caused pc (laptop) to hang and would not restart. I reinstalled the 8.1 with disc and then used Windows 10 update assistant to attempt a re-upgrade. preparation took more than 12 hours and then I was asked for a key or if previously installed MS would search the key and proceed. Since then I can do nothing with my laptop. All I get is a static screen with Dell logo. When I reinserted the original disc it would not repair and returned to the same screen. I cannot even get the dvd drive to open. Any help will be appreciated
    The only thing I can do is turn power on and off - not even the cursor appears
      My ComputerSystem Spec
  2.    18 Oct 2016 #2
    Join Date : Dec 2015
    Posts : 6,007

    Just clean install windows 10. See tutorials section.
      My ComputerSystem Spec


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