1.    01 Oct 2016 #1
    Join Date : Oct 2015
    Posts : 3
    Windows 10 Pro 64-bit

    Unable to Install Anniversary Update - Keeps failing


    I am unable to install the Windows 10 Anniversary Update, keeps failing after second restart (at around 75%).

    Machine is a relatively recent custom build, a little over 12 months old: Gigabyte B85M-HD3 (rev 2) mobo, i5-4460 CPU, Geforce GT 740 2GB GPU, 8GB RAM, Samsung 850 EVO 250GB SSD. Been running Windows 10 Pro 64-bit (1511) with no problems. sfc /scannow gives a clean bill of health. No apparent issues with drivers, Device Manager shows all good.

    Tried installing via Windows Update and also via the downloaded Windows 10 Upgrade executable... same result. Everything goes well up until the second restart and then the start screen just hangs with the little circle of dots twiddling around indefinitely - up to 8 hours - and no hard drive activity whatsoever.

    The only USB devices connected are my keyboard and mouse. I've tried installing in Clean Boot mode with all startup items and non-Microsoft services disabled... no difference. Tried increasing the size of the System Reserved partition from 350MB to 500MB... no difference. Tried installing while disconnected from the internet... no difference.

    Downloaded the Windows 10 1607 ISO (which includes the Anniversary Update) and tried an upgrade install in Clean Boot mode, both with and without internet connection - installation froze at exactly the same place, after the second restart. Received the following error message upon recovering to previous version:


    Click image for larger version. 

Name:	Ann Update error message.png 
Views:	16 
Size:	10.3 KB 
ID:	104058

    No idea where to go from here. Clean install is definitely a last resort. I have 5 or 6 paid for programs installed that I don't want to lose and which may or may not re-activate. Any assistance would be most welcome.
      My ComputerSystem Spec
  2.    02 Oct 2016 #2
    Join Date : Sep 2015
    Sanford, NC
    Posts : 10
    Windows 10 32 Bit

    I had the same problem and contacted Microsoft support with error code. Even though my machine has run Win 10 for months with no problem they now tell me the error code is one they will not address and is machine dependent. They said if I purchased Win 10 they would refund my purchase as my machine will never be able to run Win 10. Glad I had an image of my Win 7 install. Rolled it back and all is OK now.

    It seems starnge that a machine that has had no problems running Win 10 suddenly becomes unsupported on a new update. Great job Microsoft!
      My ComputerSystem Spec
  3.    02 Oct 2016 #3
    Join Date : Oct 2014
    Trnava
    Posts : 2,733
    Windows 10.4 Home 1709 x64

    Quote Originally Posted by brightspark View Post
    sfc /scannow gives a clean bill of health.
    Use this one, if it says no component store corruption, you can move on:

    Dism /Online /Cleanup-Image /CheckHealth

    Have you tried any of those (in this order)?

    fsutil usn deletejournal /d /n c:
    chkdsk /scan
    net stop winmgmt /y
    winmgmt /salvagerepository
    taskkill /im TiWorker.exe /f
    net stop wuauserv /y
    rmdir "%systemroot%\SoftwareDistribution\Download" /s /q
    del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr0.dat"
    del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr1.dat"
    Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBase
    cleanmgr /sageset:65535 & cleanmgr /sagerun:65535
      My ComputerSystem Spec
  4.    02 Oct 2016 #4
    Join Date : Oct 2015
    Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by mowfixer View Post
    I had the same problem and contacted Microsoft support with error code. Even though my machine has run Win 10 for months with no problem they now tell me the error code is one they will not address and is machine dependent. They said if I purchased Win 10 they would refund my purchase as my machine will never be able to run Win 10. Glad I had an image of my Win 7 install. Rolled it back and all is OK now.

    It seems strange that a machine that has had no problems running Win 10 suddenly becomes unsupported on a new update. Great job Microsoft!
    Precisely! I also contacted MS support and allowed them remote access. The MS tech support guy ran a batch file, after which he informed me that the BITS service was not working properly. He attacked the problem like a bull at a gate, downloaded a Windows 10 (1511) ISO and proceeded to perform a repair install. Only problem was, he didn't perform the repair install in Clean Boot mode, which meant all of my security software was still enabled and running. As a result, I ended up with a completely hosed operating system and had to restore an image backup.

    More of a hindrance than a help!
      My ComputerSystem Spec
  5.    02 Oct 2016 #5
    Join Date : Oct 2015
    Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by TairikuOkami View Post
    Use this one, if it says no component store corruption, you can move on:

    Dism /Online /Cleanup-Image /CheckHealth

    Have you tried any of those (in this order)?

    fsutil usn deletejournal /d /n c:
    chkdsk /scan
    net stop winmgmt /y
    winmgmt /salvagerepository
    taskkill /im TiWorker.exe /f
    net stop wuauserv /y
    rmdir "%systemroot%\SoftwareDistribution\Download" /s /q
    del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr0.dat"
    del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr1.dat"
    Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBase
    cleanmgr /sageset:65535 & cleanmgr /sagerun:65535
    The Dism /Online /Cleanup-Image /CheckHealth command doesn't work with a system that has been upgraded via Windows Updates.. This one was upgraded from Windows 8.1 to 10.

    Not sure what all those other commands do but I have deleted the contents of the "Software Distribution" folder plus disabled the Windows Update service. Can you please clarify what each of those commands does.

    TIA.
      My ComputerSystem Spec

 


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