1. Joined : Feb 2016
    Phoenix, AZ
    Posts : 84
    Windows 10 Pro 1607 14393.479
       01 Oct 2016 #1

    KB3194496 - Soft Re-start Issues


    Since this was installed yesterday, my W10 Pro system will not successfully perform a soft Restart. The first time this happened was when this update (KB3194496) wanted to restart. The system shuts down, power on starts, the BIOS splash screen is displayed and it never goes anywhere from there. The keyboard is in-operable and their is some disk activity, but not much. The first time I let is set for 10 minutes, nothing happened. Pressing the Hard Restart Button, will restart the system and Windows will boot up. If you select a soft restart form the start button, same problem.

    I have a smaller HP laptop with W10 Home on it that KB3194496 was also installed, but it restarts with no problem.

    Has anybody else seen this ? Any suggestions ?
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       02 Oct 2016 #2

    Hi, you might try disabling Fast startup.
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Phoenix, AZ
    Posts : 84
    Windows 10 Pro 1607 14393.479
       03 Oct 2016 #3

    I just tried that, didn't make any difference.
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       05 Oct 2016 #4

    You might wish to try uninstalling the update, noting MS has been dealing with problems many people are experiencing. (See the long thread on it in the News section).

    And see this:
    Microsoft Windows 10 Anniversary install fail: 'We're finalizing fix - Windows 10 Forums
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Phoenix, AZ
    Posts : 84
    Windows 10 Pro 1607 14393.479
       12 Oct 2016 #5

    Woot Woot - Looks like yesterdays cumulative update KB3194798 has fixed my Soft Restart issue !!!!
      My System SpecsSystem Spec


  6. Joined : Feb 2016
    Phoenix, AZ
    Posts : 84
    Windows 10 Pro 1607 14393.479
       4 Weeks Ago #6

    Instead of creating another thread, I decided to mark this thread UNSOLVED again.

    It seems after the last cumulative update KB3200970, I now have the same problem as before. Soft restarts nolonger complete. You have to power off and then on to perform a restart. I assume that the modifications made to the Boot Manager:

    3193479 MS16-140: Security update for Boot Manager: November 8, 2016

    is where the problem lies.

    Has anybody else seen this problem ? My other Win 10 system does not have this problem maybe due to it being a UEFI base system while my W10 Pro system is legacy boot.

    Both systems are Ver 1607, Build 14393.447.
      My System SpecsSystem Spec


 


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