New
#1
Updates - Trying to resolve 1 Problem brings up another. And another
We have a Windows 10 desktop that was homemade and originally had Windows 7. A few weeks ago my mother began getting messages about the display driver - 'Display driver stopped responding and has recovered' was the heading while the text in the message box referenced an AMD driver. She would usually get this in the middle of one of her Facebook games and many times she'd have to reboot.
I went into regedit and increased the GPU Processing Time by adjusting the Timeout Detection and Recovery registry value, adding a dword of 8. It helped, but we then began getting 'Application has been blocked from accessing graphics hardware', pointing to the application iexplore.exe.
Then I used Windows +I to go into Recovery and tried to reset the PC, keeping her files, but got a message that the recovery had run into a problem and was canceled.
Not yet discouraged I again used Windows +I to go into the updates, thinking that Windows would update whatever driver was causing the error. But I got the attached screen
Trying again made no difference. I then downloaded and ran the Windows Update Troubleshooter which says that it fixed some problems, but a reboot and another attempt at updates showed that nothing had changed. Searching on the 0x80073712 error I was prompted to run the System File Checker.
So, moving on, I went to an administrative prompt and ran sfc /scannow. This is the result.
I have run a full Windows Defender scan, a full Malwarebytes scan, CCleaner and AdwCleaner. Nothing has made a difference.
Now I AM discouraged.