Windows 10: Updates - Trying to resolve 1 Problem brings up another. And another

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  1.    26 Sep 2016 #1

    Updates - Trying to resolve 1 Problem brings up another. And another


    We have a Windows 10 desktop that was homemade and originally had Windows 7. A few weeks ago my mother began getting messages about the display driver - 'Display driver stopped responding and has recovered' was the heading while the text in the message box referenced an AMD driver. She would usually get this in the middle of one of her Facebook games and many times she'd have to reboot.

    I went into regedit and increased the GPU Processing Time by adjusting the Timeout Detection and Recovery registry value, adding a dword of 8. It helped, but we then began getting 'Application has been blocked from accessing graphics hardware', pointing to the application iexplore.exe.

    Then I used Windows +I to go into Recovery and tried to reset the PC, keeping her files, but got a message that the recovery had run into a problem and was canceled.

    Not yet discouraged I again used Windows +I to go into the updates, thinking that Windows would update whatever driver was causing the error. But I got the attached screen

    Click image for larger version. 

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    Trying again made no difference. I then downloaded and ran the Windows Update Troubleshooter which says that it fixed some problems, but a reboot and another attempt at updates showed that nothing had changed. Searching on the 0x80073712 error I was prompted to run the System File Checker.

    So, moving on, I went to an administrative prompt and ran sfc /scannow. This is the result.

    Click image for larger version. 

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    I have run a full Windows Defender scan, a full Malwarebytes scan, CCleaner and AdwCleaner. Nothing has made a difference.

    Now I AM discouraged.
      My ComputerSystem Spec

  2.    26 Sep 2016 #2

    Hi, it's probably time to do an in-place upgrade repair install.

    Precede it with this in case sthg has happened to your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    - this includes a link from which you can obtain Windows 10 iso file (" download a Windows 10 ISO"), or create a bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.

    Recommendation:
    Before you perform this major repair procedure, do create a disk image.

    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec

  3.    30 Sep 2016 #3

    Results of CHKDSK /F
    Updates - Trying to resolve 1 Problem brings up another. And another Attached Files
      My ComputerSystem Spec

  4.    30 Sep 2016 #4

    Hi that's ok. What's your build by the way? If 1511, I would suggest upgrading to 1607 - kind of the same effect in some ways as doing an in-place upgrade.
    (Windows key + R, type winver)

    You could also try running SFC /SCANNOW when in Safe Mode.
    The resource protection msg can occur if files are in use.
      My ComputerSystem Spec

  5.    30 Sep 2016 #5

    dalchina said: View Post
    Hi that's ok. What's your build by the way? If 1511, I would suggest upgrading to 1607 - kind of the same effect in some ways as doing an in-place upgrade.
    (Windows key + R, type winver)
    Click image for larger version. 

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    And how do I do an upgrade to 1607? I assume that whatever problems were preventing me from updating would cause similar problems on an upgrade. Check attachment 1 from post 1. You can see that I got an error on just that update

    You could also try running SFC /SCANNOW when in Safe Mode.
    The resource protection msg can occur if files are in use.
    Have tried that previously and achieved the same result as in the last attachment from post 1
      My ComputerSystem Spec

  6.    30 Sep 2016 #6

    You do it manually.

    So I suggest you either download an iso or create a bootable medium for build 1607, boot to normal mode, and run setup.exe from there, or you do an in-place upgrade repair install of 1511.

    The anniversary build has introduced problems for some- widely publicised. So the latter may be safer.

    Precede it with this in case sthg has happened to your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Recommendation:
    Before you perform the following major repair procedure, do create a disk image (see below).

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    - this includes a link from which you can obtain Windows 10 iso file (" download a Windows 10 ISO"), or create a bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.


    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec

  7.    30 Sep 2016 #7

    Somehow I don't think this in-place repair install did anything. I saw it go through all the steps shown in the tutorial, and then I left the room. When I came back an hour later the tower was shut down. The power options are set to never sleep, so that seems ominous. Restarting, then doing the Windows+I, going to updates and checking the update history showed that everything listed on that screen for this day had failed. I really don't know if this was updates Windows decided to do on its own, or if these are from the repair install. The event log seems to be riddled with error messages, most of which I don't understand..
      My ComputerSystem Spec

  8.    01 Oct 2016 #8

    Hi, when you did this, did you elect to receive updates as well?
    One sign of having done this is that if you had system restore on, now it will be off.
    Further, if you had restore points previously, now you will have none.

    I prefer not to do so, as it introduces a whole extra area where things could go wrong.

    I suggest you try again, monitoring carefully, but not doing updates (opposite of step 8), noting any error messages.

    Once it has completed, check your windows version. It should be the initial build of 1511 (unless by now MS has updated the iso!).
    You can cross-check:
    ISO - See what Language, Edition, and Architecture of Windows 10 - Windows 10 Forums
      My ComputerSystem Spec

  9.    01 Oct 2016 #9

    dalchina said: View Post
    Hi, when you did this, did you elect to receive updates as well?
    I pretty much followed the guidelines from the tutorial
    Click image for larger version. 

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    dalchina said: View Post
    One sign of having done this is that if you had system restore on, now it will be off.
    Further, if you had restore points previously, now you will have none.
    Restore points seem not to have been affected on the now 2 times I've done this. I have just this one

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    I will try it again for the third time without updates...
      My ComputerSystem Spec

  10.    01 Oct 2016 #10

    Well, it does look like something is happening is happening this time. The first 2 times it rebooted within an hour. Now it's taking it's time - in the past 80 minutes the percentage completed has gone from 33 to 35%. But at least it is moving. And not restarting. I have to leave and cannot continue monitoring the progress. But thanks for the tip about unchecking the updates - too bad the tutorial failed to mention it...
      My ComputerSystem Spec


 
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