Windows 10: How to solve Windows 10 home update looping endlessly at start?


  1. Posts : 5
    windows 10 home 64b.
       24 Sep 2016 #1

    How to solve Windows 10 home update looping endlessly at start?


    Bought 2 PCs this year, one in May and the other in June, all with Windows 10 64b.
    Forgot the update special feature of the home version. I had Shadow Defender installed on both of the 2 PCs and set to "enter shadow mode on boot."

    Everything was running smoothly until last week when the first PC had another Windows update (It had updated many times before). Windows was installing the update at the start of the PC, the it restarted and restarted in a endless loop. The PC is paralyzed since it cannot boot into Windows.

    How to solve this problem?

    Thanks.
      My ComputerSystem Spec

  2.    24 Sep 2016 #2

    The problem with tools like this is that they are very intrusive into the system, and they are very susceptible to problems with new versions of the OS, largely because they insert themselves into the OS in places the OS designers did not plan for.

    In particular, Shadow Defender appears to have had an update recently to fix problems with recent versions of Windows 10. My guess is you probably weren't up to date:

    Shadow Defender - the easiest PC/laptop security and privacy protection tool

    As for how to fix it, since this is likely caused by SD, you might want to email their tech support

    support@shadowdefender.com
      My ComputerSystem Spec


  3. Posts : 5
    windows 10 home 64b.
    Thread Starter
       25 Sep 2016 #3

    Thanks for trying to help.

    May I ask 2 more questions?
    1. Any way to get into the Safe Mode of Windows 10 home?
    2. I managed to get the boot options out, but there is no options but one says "Windows Boot Manager." Does Win 10 home provide any boot options?

    Thanks.
      My ComputerSystem Spec

  4.    25 Sep 2016 #4

    As I said, there is no way to know what nasty tricks your offbrand "security" tool used, so there is no way to know how to fix this problem, which is why you need to contact them about it. They caused it, they need to fix it.
      My ComputerSystem Spec


  5. Posts : 5
    Windows 10 Home build 1511
       25 Sep 2016 #5

    After my own [different] issues I discovered the easiest way to boot in safe mode is to first manually turn off the computer then if it loads as far as the start screen hold down the shift key while clicking on the power icon to restart and during restart you get the boot options. Choose advanced and the option to start in safe mode is there. This is the easiest way I have found to enter safe mode when Windows doesn't load. There is also an option in that screen to run several repair tools, you may want to try the repair windows start up tool first to see if that fixes your problem. As a last ditch emergency fix if nothing else works the option to rollback Windows to the previous build is also among those options. As is the option to do a total reinstall of Windows 10 if absolutely nothing else works.

    I don't know if holding shift during restart will work if you can't even get to the start screen though. Maybe somebody more knowledgeable than me can chime in here and confirm if it works or not. If your computer won't load Windows at least to the start screen the old trick of repeatedly pressing F8 or shift+F8 might work, but the timing is tricky so it may take a few attempts and it may not work at all if you have a fast loading BIOS and an SSD drive

    As long as as you know that Shadow Defender is causing your issues I would suggest uninstalling that as soon as you can get Windows to load until you can contact the vendor for tech support. Good luck!
      My ComputerSystem Spec


  6. Posts : 5
    windows 10 home 64b.
    Thread Starter
       26 Sep 2016 #6

    Mystere said: View Post
    As I said, there is no way to know what nasty tricks your offbrand "security" tool used, so there is no way to know how to fix this problem, which is why you need to contact them about it. They caused it, they need to fix it.
    Thank you.
    I have been using Shadow Defender since XP dates and Vista and Win 7 and there have been no problem with these OSs. I believe the problem is caused by Win 10. And we have 8 computers at home installed with XP or Vista or Win 7 and all with Shadow Defender installed and none of them has ever had any problem.

    Thanks.
      My ComputerSystem Spec


  7. Posts : 5
    windows 10 home 64b.
    Thread Starter
       26 Sep 2016 #7

    kbennett65 said: View Post
    ... while clicking on the power icon to restart ...
    Thank you.

    "...while clicking on the power icon..." Do you mean to press the power on button?


    My computer is desktop. There is no "power icon" on my keyboard.


    Would you please described a litter bit more?


    Thanks.
      My ComputerSystem Spec

  8.    26 Sep 2016 #8

    ""...while clicking on the power icon..." Do you mean to press the power on button?"

    No, the far right icon on this screen. L-click, you'll see 'Restart' option. Press Shift + Restart to restart computer to Recovery/Troubleshooting options screen.

    Click image for larger version. 

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      My ComputerSystem Spec

  9.    27 Sep 2016 #9

    Diano said: View Post
    Thank you.
    I have been using Shadow Defender since XP dates and Vista and Win 7 and there have been no problem with these OSs. I believe the problem is caused by Win 10. And we have 8 computers at home installed with XP or Vista or Win 7 and all with Shadow Defender installed and none of them has ever had any problem.

    Thanks.
    This is faulty logic.

    I have already pointed to you that their own support page mentions problems with the latest version of Windows 10, and that they have updates to fix that problem. Yet somehow you think that can't possibly be the case because it's always worked in the past.

    Security software like this hooks into the OS at a very low level, and because of that it's highly susceptible to problems when a new OS version is released. Firewalls have similar problems and often cause all kinds of havoc when a new OS version comes out. Some anti-virus also has these problems.

    It's not the "fault" of the OS that things break. These tools are using undocumented hooks to create their functionality, which MS has never said they would support. Walk through the archives of this board, and see all the people that have had various problems with third party firewalls and anti-virus when new builds were released.
      My ComputerSystem Spec


 

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