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  1. Joined : Sep 2016
    Posts : 9
    Win10
       17 Sep 2016 #1

    Windows 10 version 1607 will not load


    Have Lenovo v570 and 2 nights ago MS pushed update version 1607 for windows 10. PC had basically a black screen with blue Windows logo in center of screen with a small spinning wheel like in lower center. I let the go for several hours and then pushed to old power button. PC restarted and went back to same position. Waited several hours and nothing changed. Rebooted and held Windows key down and was presented with options to continue with Windows 10 or advanced options. Did continue and same result. Next time did advanced options and tried to go back to previous update and it failed saying select Reset PC option under advance options. I did not do this as I am hesitant as I understand it the Reset will remove all my applications but leave my data. I am not sure what that means, Office, TurboTax, etc, etc???
    Did some research on line ... and saw something that said after restarting the third time Windows will automatically restore back to prior version. Well that did not happen.
    Just wondering if anyone has thought on this and what action should I take. I do have a system restart set but forget when I last did that -- think right after I went to 10 earlier this year. That could be option but not sure what is total ramification if I chose that option.
    Thanks in advance.
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       17 Sep 2016 #2

    nc99cobra said: View Post
    Have Lenovo v570 and 2 nights ago MS pushed update version 1607 for windows 10. PC had basically a black screen with blue Windows logo in center of screen with a small spinning wheel like in lower center. I let the go for several hours and then pushed to old power button. PC restarted and went back to same position. Waited several hours and nothing changed. Rebooted and held Windows key down and was presented with options to continue with Windows 10 or advanced options. Did continue and same result. Next time did advanced options and tried to go back to previous update and it failed saying select Reset PC option under advance options. I did not do this as I am hesitant as I understand it the Reset will remove all my applications but leave my data. I am not sure what that means, Office, TurboTax, etc, etc???
    Did some research on line ... and saw something that said after restarting the third time Windows will automatically restore back to prior version. Well that did not happen.
    Just wondering if anyone has thought on this and what action should I take. I do have a system restart set but forget when I last did that -- think right after I went to 10 earlier this year. That could be option but not sure what is total ramification if I chose that option.
    Thanks in advance.
    2 days ago was the release of a new Insider Build 14926. Is this what you are referring to? Or are you referring to the Patch Tuesday Cumulative updates released last Tuesday, 9/13? What version are you currently running? Hold the Windows key and press R (winkey+R) and type winver, and press enter. Please posts answers. Thanks.....
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    UK
    Posts : 1,322
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       18 Sep 2016 #3

    nc99cobra said: View Post
    Have Lenovo v570 and 2 nights ago MS pushed update version 1607 for windows 10. PC had basically a black screen with blue Windows logo in center of screen with a small spinning wheel like in lower center. I let the go for several hours and then pushed to old power button. PC restarted and went back to same position. Waited several hours and nothing changed. Rebooted and held Windows key down and was presented with options to continue with Windows 10 or advanced options. Did continue and same result. Next time did advanced options and tried to go back to previous update and it failed saying select Reset PC option under advance options. I did not do this as I am hesitant as I understand it the Reset will remove all my applications but leave my data. I am not sure what that means, Office, TurboTax, etc, etc???
    Did some research on line ... and saw something that said after restarting the third time Windows will automatically restore back to prior version. Well that did not happen.
    Just wondering if anyone has thought on this and what action should I take. I do have a system restart set but forget when I last did that -- think right after I went to 10 earlier this year. That could be option but not sure what is total ramification if I chose that option.
    Thanks in advance.
    Have you tried a cold restart? Turn off the PC at the mains or turn off the PSU switch on the rear of the PC, hold down the power on button for 30 secs then restore the power and turn on the PC. If you have laptop, you will need to remove the battery to have the same effect.
      My System SpecsSystem Spec


  4. Joined : Sep 2016
    Posts : 9
    Win10
       18 Sep 2016 #4

    f14tomcat said: View Post
    2 days ago was the release of a new Insider Build 14926. Is this what you are referring to? Or are you referring to the Patch Tuesday Cumulative updates released last Tuesday, 9/13? What version are you currently running? Hold the Windows key and press R (winkey+R) and type winver, and press enter. Please posts answers. Thanks.....
    I have to assume it is the 1607 release update as I have another laptop (Dell) which after sever turning off, pulling battery, the upgrade finished... and that is where I identified the update release number. The Lenovo, the problem PC, I pulled the battery before going to bed last night. I reinstalled and powered up. Got a Please Wait, then it went to Blue screen Recovery window stating there was a problem with install and gives me option to continue to Windows 10 or see advance repair options. The Advance Repair option is where it gives me choices, Go back to last release -- done that and it fails saying it cannot find, Other options are PC Reset, CheckPoint reset, etc... This is where I am not sure the impact of choosing options avail and is there something else that is available to me. I tried the Winkey+R but nothing happened... think for that to work the PC has to have brought up the Op Sys.
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       18 Sep 2016 #5

    nc99cobra said: View Post
    I have to assume it is the 1607 release update as I have another laptop (Dell) which after sever turning off, pulling battery, the upgrade finished... and that is where I identified the update release number. The Lenovo, the problem PC, I pulled the battery before going to bed last night. I reinstalled and powered up. Got a Please Wait, then it went to Blue screen Recovery window stating there was a problem with install and gives me option to continue to Windows 10 or see advance repair options. The Advance Repair option is where it gives me choices, Go back to last release -- done that and it fails saying it cannot find, Other options are PC Reset, CheckPoint reset, etc... This is where I am not sure the impact of choosing options avail and is there something else that is available to me. I tried the Winkey+R but nothing happened... think for that to work the PC has to have brought up the Op Sys.
    Do you have any recovery media for the problem PC? Do you have one for the laptop that is working?
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       18 Sep 2016 #6

    @nc99cobra

    I'm not getting any answers to my questions. It is very difficult to help when there is little to no information to work with. If you are not sure what you are running and not really clear on how you got where you are, and the options so far don't help..... you may have to use the "restart set" you mentioned to start over. It's not clear if that is a system image or a vendor rescue media. Or you may have to use the working PC to create an Installation DVD or thumb drive to reinstall on the broken PC. I hope you have all your data backed up somewhere.

    If the process of powering it off several times in the middle of an update has caused irreparable damage, and you have no rescue media, you may have no other option than to do a clean install.

    At this point, I don't know what else to tell you. Too many questions, lots of unknowns, and no answers.
      My System SpecsSystem Spec


  7. Joined : Sep 2016
    Posts : 9
    Win10
       18 Sep 2016 #7

    f14tomcat said: View Post
    @nc99cobra

    I'm not getting any answers to my questions. It is very difficult to help when there is little to no information to work with. If you are not sure what you are running and not really clear on how you got where you are, and the options so far don't help..... you may have to use the "restart set" you mentioned to start over. It's not clear if that is a system image or a vendor rescue media. Or you may have to use the working PC to create an Installation DVD or thumb drive to reinstall on the broken PC. I hope you have all your data backed up somewhere.

    If the process of powering it off several times in the middle of an update has caused irreparable damage, and you have no rescue media, you may have no other option than to do a clean install.

    At this point, I don't know what else to tell you. Too many questions, lots of unknowns, and no answers.
    Sorry do not know a way to tell what version without the PC being able to boot. I tried the option of going back to prior update -- the list only had two both on 9-15-2016 ... did the restore and it said it was successful. Tried to reboot and back at a windows logo and spinning wheel... will not reboot. I have data backedup on Western Digital drive ... just not sure I have all the source pgms to reload... that is my main hesitation to doing PC Reset and why I am reaching out to the community.
      My System SpecsSystem Spec


  8. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       18 Sep 2016 #8

    nc99cobra said: View Post
    Sorry do not know a way to tell what version without the PC being able to boot. I tried the option of going back to prior update -- the list only had two both on 9-15-2016 ... did the restore and it said it was successful. Tried to reboot and back at a windows logo and spinning wheel... will not reboot. I have data backedup on Western Digital drive ... just not sure I have all the source pgms to reload... that is my main hesitation to doing PC Reset and why I am reaching out to the community.
    You have the data on an external WD drive. May I ask how that data was saved to the drive? Was it a backup program or just copied?
      My System SpecsSystem Spec


  9. Joined : Sep 2016
    Posts : 9
    Win10
       19 Sep 2016 #9

    Realtime wireless backup of data.. Sorry for long period for response my wife just had knee replacement so my attention is spread many directions -- evidently there was another update last night and the Dell laptop that was working is now not booting .. Thank goodness for IPad
      My System SpecsSystem Spec


  10. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       19 Sep 2016 #10

    nc99cobra said: View Post
    Realtime wireless backup of data.. Sorry for long period for response my wife just had knee replacement so my attention is spread many directions -- evidently there was another update last night and the Dell laptop that was working is now not booting .. Thank goodness for IPad
    Sorry about your wife, hope she heals up fast! Give her our best wishes.

    I'm not aware of any Windows updates that occurred over the weekend. Could that possibly have been some thing you are subscribed to from Dell, or somewhere else?

    What program, not method, are you using to do the wireless backup. I'm asking because I'm trying to get a feel for what are your best options. How easy it is to get to the backup data has a lot to do with how a recovery is handled. Can you actually look at the data on that WD and see the folders and files? Using Windows Explorer? That may be impossible to answer now, since your one working machine is now also sick. Let me know what you can, when you can.

    You and your wife take care. This will get fixed, she comes first.

    TC
      My System SpecsSystem Spec


 
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