1. Joined : Sep 2016
    Posts : 4
    windows 10 pro
       06 Sep 2016 #1

    Unable to update, windows update cannot connect to update service


    hello friend..

    I cannot update windows 10 to anniversary update. Every time I check for update, this came out

    "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

    I am connected to internet, Mozilla firefox is ok, utorrent is ok, everything is fine except windows update.
    I have try disable the firewall, turn off windows defender, disable antivirus, none of it work.
    I downloaded windows10 update assistant, did not work.
    I don't know what is blocking windows update form connecting to internet.

    Any suggestion? or perhaps solution.

    Thank You.
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,534
    Win 10 Pro (1607)
       06 Sep 2016 #2

    Hi, try Settings, search for Troubleshooting, click Troubleshooting
    In the Window that opens click

    Fix problems with Windows Update

    at the bottom.

    Please post back the outcome.

    Also make sure you're not set to use a metered connection,
    and try checking this:
    Choose how updates are delivered is Off in Settings, Updates, Advanced Options

    There is a Windows Updates reset script here:
    Windows Update - Reset in Windows 10 - Windows 10 Forums
    and here:
    Reset Windows updates - Microsoft Community
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 4
    windows 10 pro
       07 Sep 2016 #3

    dalchina said: View Post
    Hi, try Settings, search for Troubleshooting, click Troubleshooting
    In the Window that opens click

    Fix problems with Windows Update

    at the bottom.

    Please post back the outcome.

    Also make sure you're not set to use a metered connection,
    and try checking this:
    Choose how updates are delivered is Off in Settings, Updates, Advanced Options

    There is a Windows Updates reset script here:
    Windows Update - Reset in Windows 10 - Windows 10 Forums
    and here:
    Reset Windows updates - Microsoft Community
    I have try all the above suggestion, unfortunately none of them work.

    Is it possible a virus/malware is blocking the connection to update services?
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,534
    Win 10 Pro (1607)
       07 Sep 2016 #4

    When was your last update?

    Also suggest you don't rush to get the anniversary upgrade... just search the web for
    anniversary upgrade problems

    MS is working on some of them.. only one fix update released so far.

    Try Tweaking.com's repair tool (free, cautious)- select ONLY the relevant repair.

    See #8 here:
    [SOLVED] unable to update windows 10 - Tech Support Forum
    - you can find info about resetting the store in the Tutorial section.

    also
    Solved Windows Update not working since installing the November build to Wind - Windows 10 Forums
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 4
    windows 10 pro
       07 Sep 2016 #5

    dalchina said: View Post
    When was your last update?

    Also suggest you don't rush to get the anniversary upgrade... just search the web for
    anniversary upgrade problems

    MS is working on some of them.. only one fix update released so far.

    Try Tweaking.com's repair tool (free, cautious)- select ONLY the relevant repair.

    See #8 here:
    [SOLVED] unable to update windows 10 - Tech Support Forum
    - you can find info about resetting the store in the Tutorial section.

    also
    Solved Windows Update not working since installing the November build to Wind - Windows 10 Forums
    Still no luck.. tried the tweaking repair tool, tried what the other thread did.. still the same error.
    Also new things i found out, the default windows apps, News & Store are unable to connect to internet like the update service.. others are ok.

    I am not rushing to anniversary upgrade, just want the windows to update.
    Last update was in July. After that, this error came. Tried everything for months, only now I ask in the forum because I dont know what else to do. (other than re-installing windows, which will waste my time)
      My System SpecsSystem Spec

  6.    07 Sep 2016 #6

    You could try Windows Update MiniTool which you can download from here wumt.zip - Google Drive

    It gets updates from the same (MS) servers so you should be able to tell if the problem is with Windows Update or the servers being blocked somehow.
      My System SpecsSystem Spec


  7. Joined : Jan 2015
    UK, Midlands
    Posts : 6,534
    Win 10 Pro (1607)
       07 Sep 2016 #7

    With description & video:
    Download Windows Update MiniTool - MajorGeeks

    Other possibilities:
    hosts file content blocking access (probably only if you've modified this)
    firewall blocking
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 4
    windows 10 pro
       07 Sep 2016 #8

    Windows Update MiniTool also did not work.

    I scan the PC with Malwarebytes, remove 4 malwares ( cant remember their lovely name). Now, updates are downloading.

    Anyway, thanks a lot for all the help, suggestion, tips. I learn a lot today.

    Thank you very much friends.
      My System SpecsSystem Spec


  9. Joined : Jan 2015
    UK, Midlands
    Posts : 6,534
    Win 10 Pro (1607)
       07 Sep 2016 #9

    Here's another tool should you have problems:
    http://www.thewindowsclub.com/repair...fix-wu-utility
      My System SpecsSystem Spec


 


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