Windows 10: Windows trying to update Office 2010 that is not installed on PC

  1. Posts : 18
    Windows 10, build 10074
       17 May 2015 #1

    Windows trying to update Office 2010 that is not installed on PC

    Getting update errors but don't have office 2010 on this system.
      My ComputerSystem Spec

  2. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       17 May 2015 #2

    Sometimes there is an update that is tied to a specific product (i.e. MSO 2010) but actually applies to a system wide update.

    Can you post information specific to the update?
    The KB# and error codes are a good place to start.
    A screen shot is also good.

    See: Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
      My ComputerSystem Spec

  3.    22 Aug 2015 #3

    I am having the same issue, maybe but possibly not for same reason.

    With windows 8 (later 8.1), and with office 2010 on the system, I had windows update misconfigured to only update upon request. I since installed office 2013 (office 365) on the system, and uninstalled office 2010. I suspect at some point the office 2010 update (Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition) was downloaded to the system, but was not installed, before I unintalled office 2010.

    To make things more interesting I installed windows 10 a few days ago, but this was happening with windows 8.1 as well, and I don't think affects the core issue

    Now I keep getting the annoying daily error in windows update history

    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Failed to install on <date>

    Reading tutorial, I ran Disk Cleanup, but it did not show Windows Update Cleanup (I think that was what was stated in tutorial) option for cleanup.

    Any ideas how to remove the downloaded update? I suppose I could reinstall office 2010, but that seems drastic.
      My ComputerSystem Spec

  4. Posts : 1
    Windows xp, 7, 8.1, and 10
       14 Sep 2017 #4

    You need to delete the contents of the C:\Windows\Software Distribution folder
    You will have to stop the windows update service before you can do this.

    Easy mode is a batch file as follows:

    net stop wuauserv
    CD %windir%
    CD SoftwareDistribution
    DEL /F /S /Q Download
    net start wuauserv

    check for updates again and it should be gone.
      My ComputerSystem Spec


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