A Windows Update Advanced Option is Greyed Out

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  1. Ex_Brit's Avatar
    Posts : 500
    Win10 Pro - x64 latest build
       #21

    BTW I clicked Advanced and told it to run as Administrator......that I forgot to mention, sorry.
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  2. m0nk3n's Avatar
    Posts : 142
    windows 10 Pro x64
       #22

    uhm... maybe do a virus scan... on the guy that shut his pc down.
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  3. Posts : 5
    Windows 10 Pro 64 Bit
    Thread Starter
       #23

    m0nk3n said:
    use the troubleshoot function to maybe fix it? it's not greyed out with me.
    Honestly, I keep forgetting the troubleshoot feature even exists. Probably because it almost never helps. This time it did though. Thanks.
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  4. Posts : 13
    Windows 10 Enterprise Build 1607 (Anniversary)
       #24

    I have this same issue. Prior to Anniversary update this option was there and selectable. After the update, it's now greyed out and unselected. Troubleshooter found no issues to fix.

    I do work in a corporate environment that controls most updates via SCCM, which of course tells me some settings are controlled by an administrator, but this has been the case prior to Anniversary update and I was still able to go to MS directly to get Office updates. Now I cannot. The only change was installation of Anniversary update.
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  5. dalchina's Avatar
    Posts : 29,910
    Win 10 Pro (1903)
       #25

    Sorry to hear that.
    You could try this:
    http://answers.microsoft.com/en-us/w...7a0235a?auth=1

    Noting that some group policy changes have been made as you mention.

    If nothing else helps and you no one provides a solution (bear in mind the AU is new) then consider that:
    - the AU upgrade did fix a few things
    - introduced 1 minor display bug for everyone (?)
    - but for some created some significant issues.
    E.g.
    Safe Mode Workaround For PCs Freezing On Anniversary Update - Windows 10 News and Updates
    Windows 10 Anniversary Update Hides Partitions After Install - Windows 10 News and Updates

    You have 10 days from installing it to roll back (and of course, if you use disk imaging, as everyone should, and you have an image created before the upgrade you can restore your image).

    You would then need to block that upgrade at least temporarily, in the hope that a fix emerges.

    All that is predicated on it being a bug in the AU upgrade, and that it will be fixed, that being a risk in deciding which way to go forward.
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  6. Bobby Phoenix's Avatar
    Posts : 467
    Windows 10 Pro 64-bit
       #26

    mcdonamwION said:
    I have this same issue. Prior to Anniversary update this option was there and selectable. After the update, it's now greyed out and unselected. Troubleshooter found no issues to fix.

    I do work in a corporate environment that controls most updates via SCCM, which of course tells me some settings are controlled by an administrator, but this has been the case prior to Anniversary update and I was still able to go to MS directly to get Office updates. Now I cannot. The only change was installation of Anniversary update.
    This is where I'm at now too. The Anniversary update just installed, and now that option is greyed out. I've been "Googling" for a while now, and haven't found a fix. I tried the troubleshooter, but nothing was found. I couldn't run it as Admin since I don't have Admin rights, so I'm kind of stuck. :-(
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  7. Bobby Phoenix's Avatar
    Posts : 467
    Windows 10 Pro 64-bit
       #27

    I posted on the official Microsoft site. Here's the link if anyone wants to follow:

    Cannot select option to update other Microsoft products when I update - Microsoft Community
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  8. Bobby Phoenix's Avatar
    Posts : 467
    Windows 10 Pro 64-bit
       #28

    Update to this issue


    So after last week's updates (27th) I now noticed the option under "Advanced options" is still unchecked and greyed out, but now on the main page under the grey box to "Check for updates" I see "Check online for updates from Microsoft Update.". I could have sworn that option wasn't there before. I checked on another of my computers, and I don't have that, but I do have the advanced option available and checked. I wonder why it's different on one compared to the other. Either way I'm happy now that I can check for updates again.

    A Windows Update Advanced Option is Greyed Out-check-online.jpgA Windows Update Advanced Option is Greyed Out-advanced.jpg
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  9. Posts : 13
    Windows 10 Enterprise Build 1607 (Anniversary)
       #29

    Bobby Phoenix said:
    So after last week's updates (27th) I now noticed the option under "Advanced options" is still unchecked and greyed out, but now on the main page under the grey box to "Check for updates" I see "Check online for updates from Microsoft Update.". I could have sworn that option wasn't there before. I checked on another of my computers, and I don't have that, but I do have the advanced option available and checked. I wonder why it's different on one compared to the other. Either way I'm happy now that I can check for updates again.

    A Windows Update Advanced Option is Greyed Out-check-online.jpgA Windows Update Advanced Option is Greyed Out-advanced.jpg
    My machine hasn't updated since 9/29 and I show the same as what you show now. Not sure what that says, if anything. I'm pretty sure mine has always said Check for updates from Microsoft Update, but I still didn't get Office updates due to that checkbox. <shrug>
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  10. Bobby Phoenix's Avatar
    Posts : 467
    Windows 10 Pro 64-bit
       #30

    mcdonamwION said:
    My machine hasn't updated since 9/29 and I show the same as what you show now. Not sure what that says, if anything. I'm pretty sure mine has always said Check for updates from Microsoft Update, but I still didn't get Office updates due to that checkbox. <shrug>
    Don't know what to tell you then. Here's my other machine that doesn't have that option, but the check box is available. The one with the option, but no check box has been getting updates (well both are getting the same updates). Strange that so many have different experiences. Maybe it has something to do with how we're signed in? Local vs Microsoft Account?

    A Windows Update Advanced Option is Greyed Out-update-status.png
    A Windows Update Advanced Option is Greyed Out-advanced.png
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