1.    22 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 3
    Win10

    Win10 Ver 1511 - Unable to upgrade using ISO method


    Guys I'm stuck with build 10240! I need 1511 so it can support my new GPU (GTX 1080) and even when I try to use the ISO, it will not let me keep my current settings, apps & files. It says I'm trying to install a different edition than I'm currently using. I've been on hold with M$ support for over FOUR hours! I cannot find any solution. The windows update says I'm up to date which is of course incorrect. Install date was 8/8/15. My laptop is on 1511 but my desktop won't update. Please tell me how to fix this! I'm not trying to use any language packs or anything. Using Win10 Pro and I downloaded the "Win10" ISO from the media creation tool. Every version I've tried doesn't work. My only option at this point is a clean install which is unacceptable! Please HELP!
      My ComputerSystem Spec
  2.    22 Jul 2016 #2
    Join Date : Jul 2015
    Posts : 9,132
    Windows 10 Pro

    Please run winver and post the results here.

    Also open a command prompt (admin) and run:
    Slmgr /dlv

    Post that result window here. Then we can probably tell you what is wrong.
      My ComputerSystem Spec
  3.    22 Jul 2016 #3
    Join Date : Jul 2016
    Posts : 3
    Win10
    Thread Starter

    Code:
    I'm on 10240 build
    
    <DiagReport>
    <LicensingData>
      <ToolVersion>10.0.10240.16384</ToolVersion>
      <LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
      <LicensingStatusReason>0x4004F401</LicensingStatusReason>
      <LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
      <LocalGenuineResultP>1</LocalGenuineResultP>
      <LastOnlineGenuineResult></LastOnlineGenuineResult>
      <GraceTimeMinutes>0</GraceTimeMinutes>
      <TotalGraceDays>0</TotalGraceDays>
      <ValidityExpiration></ValidityExpiration>
      <ActivePartialProductKey>3V66T</ActivePartialProductKey>
      <ActiveProductKeyPid2>00330-80000-00000-AA605</ActiveProductKeyPid2>
      <OSVersion>10.0.10240.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Enterprise</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10240.th1_st1.160623-1726</BuildLab>
      <TimeZone>Eastern Standard Time(GMT-04:00)</TimeZone>
      <ActiveSkuId>4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c</ActiveSkuId>
      <ActiveSkuDescription>Windows(R) Operating System, RETAIL channel</ActiveSkuDescription>
      <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
      <ActiveProductKeyPKeyId>3c40a285-2469-ae8d-e740-6be881cd3eb6</ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>03612-03308-000-000000-00-1033-10240.0000-2202015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
      <OfflineInstallationId>454552250362303232931568645295340263345815054479517516531703361</OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      <ComputerSid>S-1-5-21-272102985-953748518-3613728174</ComputerSid>
      <ProductLCID>1033</ProductLCID>
      <UserLCID>1033</UserLCID>
      <SystemLCID>1033</SystemLCID>
      <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
      <ServiceAvailable>true</ServiceAvailable>
      <OemMarkerVersion></OemMarkerVersion>
      <OemId></OemId>
      <OemTableId></OemTableId>
      <Manufacturer>EVGA INTERNATIONAL CO.,LTD</Manufacturer>
      <Model>Default string</Model>
      <InstallDate>20150808172625.000000-240</InstallDate>
    </LicensingData>
    <HealthCheck>
      <Result>PASS</Result>
      <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
      <ServerProps>&lt;?xml version=&quot;1.0&quot; encoding=&quot;utf-8&quot;?&gt;&lt;genuineAuthorization xmlns=&quot;http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0genuineProperties origin=&quot;sppclient&quot;&gt;&lt;properties&gt;OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=LicensingDiag;TimeStampClient=2016-07-22T17:34:36Z&lt;/properties&gt;&lt;signatures&gt;&lt;signature name=&quot;clientLockboxKey&quot; method=&quot;rsa-sha256&quot;&gt;Sp3TY7vmIVYsFQsYVUrh0jZy7dGgTlblCzh0mvU/NnuxMKNGUQjD/ff12YUnOPwXtt8K+mproec3bGETsKyQfEfIwYExeTVOZm1M0n8syvyHFKi4MrhxkJm79GSptBjODiSoLt7aaNwbAxLE7LX/zPfnpAC2jzty+RpYuZABJIE=&lt;/signature&gt;&lt;/signatures&gt;&lt;/genuineProperties&gt;&lt;/genuineAuthorization&gt;</ServerProps>
    </GenuineAuthz>
    </DiagReport>
    Last edited by Brink; 22 Jul 2016 at 13:04. Reason: code box
      My ComputerSystem Spec
  4.    22 Jul 2016 #4
    Join Date : Jul 2015
    Posts : 9,132
    Windows 10 Pro

    Why does your Product Name say Windows 10 Enterprise?
      My ComputerSystem Spec
  5.    22 Jul 2016 #5
    Join Date : Jul 2016
    Posts : 3
    Win10
    Thread Starter

    I have no idea... If i click properties on "this pc" it says win10 pro......
      My ComputerSystem Spec
  6.    22 Jul 2016 #6

    Quote Originally Posted by NavyLCDR View Post
    Why does your Product Name say Windows 10 Enterprise?
    That is strange, hey? Everything else points to a Pro digital licence.

    Suggest check the registry keys under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion
    EditionID and ProductName - that is what upgrade uses to check validity.

      My ComputerSystem Spec

 


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