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  1.    18 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 25
    Windows 10

    Windows 10 expiring activation problem


    I have a pop up message appearing on the screen saying the licence will expire 15 August, need to activate Windows in Settings. Contact admin to get product key.
    When I go to Settings it says Windows is activated and Product ID as well as Product Key is listed.
    I have tried all suggestions from the Microsoft forum to no avail.
    I am now wondering if the technician who installed Windows 10Pro, installed the wrong programme.
    I believe that the previous Windows in the laptop was Windows 8.1 home.
    Could this be the problem.
    Any help appreciated. Thanks.
      My ComputerSystem Spec
  2.    18 Jul 2016 #2
    Join Date : Jul 2015
    Posts : 9,148
    Windows 10 Pro

    We need two things to help us identify your problem:

    Run showkey plus from here:
    Showkey - Windows 10 Forums

    Click on the product keys to blank them out. Then right click on the start icon, select Command Prompt (Admin). In the command prompt window run:

    slmgr /dlv

    Post those results here. Here are my results that we are looking for:

    Click image for larger version. 

Name:	Capture.JPG 
Views:	41 
Size:	31.5 KB 
ID:	90811

    Click image for larger version. 

Name:	Capture1.JPG 
Views:	41 
Size:	54.4 KB 
ID:	90812
      My ComputerSystem Spec
  3.    19 Jul 2016 #3
    Join Date : Jul 2016
    Posts : 25
    Windows 10
    Thread Starter

    Thanks for your reply. I have posted the Windows key but can't save the information from Showkey plus to post it here.
    Any advice please

    Windows Keyupdated.txt
    Windows 10 expiring activation problem Attached Files
      My ComputerSystem Spec
  4.    19 Jul 2016 #4
    Join Date : Jul 2016
    Posts : 25
    Windows 10
    Thread Starter

    Quote Originally Posted by FernNZ View Post
    Thanks for your reply. I have posted the Windows key & ShowKey Plus information.


    Windows Keyupdated.txt
    Have attached the information required from ShowKey plus

    Click image for larger version. 

Name:	IMG_1137.jpg 
Views:	1 
Size:	118.2 KB 
ID:	90995
      My ComputerSystem Spec
  5.    19 Jul 2016 #5
    Join Date : Dec 2015
    Posts : 5,420
    Windows10

    This certainly looks like the wrong version - the clue is in the line saying licence status - notification.

    Your showkeyplus shows pc has oem 8 core preinstalled, and the upgrade path for that is 10 home. I would say you have to reinstall 10 home but hurry - little time to do so.

    Wait for NavyLCDR to confirm (or refute) my assertion.
      My ComputerSystem Spec
  6.    19 Jul 2016 #6
    Join Date : Jul 2016
    Posts : 25
    Windows 10
    Thread Starter

    Quote Originally Posted by cereberus View Post
    This certainly looks like the wrong version - the clue is in the line saying licence status - notification.

    Your showkeyplus shows pc has oem 8 core preinstalled, and the upgrade path for that is 10 home. I would say you have to reinstall 10 home but hurry - little time to do so.

    Wait for NavyLCDR to confirm (or refute) my assertion.
    Will do, many thanks. Can you point me in the direction to get the right Windows 10Home please.?
      My ComputerSystem Spec
  7.    19 Jul 2016 #7
    Join Date : Jul 2015
    Posts : 9,148
    Windows 10 Pro

    Quote Originally Posted by FernNZ View Post
    Will do, many thanks. Can you point me in the direction to get the right Windows 10Home please.?
    The bad news is that you are going to have to install Windows 10 Home as a clean install, so you will lose all your settings and installed programs (and have to re-install them). Make sure to make a backup copy of anything you want to keep. The good news is that Windows 10 setup will read the Windows 8 product key stored in your computer's firmware and install and activate itself from that (but only before July 29th!). You want to download just plain Windows 10 with either the Media Creation Tool or from Tech Bench. You need to make a Windows 10 installation USB flash drive or DVD to boot the computer from to do the clean install. The just plain Windows 10 you download will contain both Home and Pro versions and setup will automatically pick Home because that is what the product key is for in firmware.

    Windows 10

    Tech Bench
      My ComputerSystem Spec
  8.    20 Jul 2016 #8
    Join Date : Jul 2016
    Posts : 25
    Windows 10
    Thread Starter

    Many thanks for all your help. I suspected the problem was the wrong version was installed. Now to get the technician who installed it to answer his phone and email messages. There is no physical address to call on them. Why would he install the wrong version in the first place, although I did remember him saying he took the liberty to install the PRO version because it was FREE and we might as well take advantage of it.
    Being a reputable company, !!
      My ComputerSystem Spec
  9.    20 Jul 2016 #9

    Quote Originally Posted by FernNZ View Post
    Many thanks for all your help. I suspected the problem was the wrong version was installed. Now to get the technician who installed it to answer his phone and email messages. There is no physical address to call on them. Why would he install the wrong version in the first place, although I did remember him saying he took the liberty to install the PRO version because it was FREE and we might as well take advantage of it.
    Being a reputable company, !!
    A reputable company with no physical address???
    You'll be surprised how many "professionals" enquire here about stuff like that... how these guys stay in business is anyone's guess.
      My ComputerSystem Spec
  10.    20 Jul 2016 #10
    Join Date : Jul 2015
    Posts : 9,148
    Windows 10 Pro

    Quote Originally Posted by FernNZ View Post
    Why would he install the wrong version in the first place, although I did remember him saying he took the liberty to install the PRO version because it was FREE and we might as well take advantage of it.
    Being a reputable company, !!
    The upgrade from Windows 7/8/8.1 Home to Windows 10 Home is free (until July 29th). The upgrade from Home version to Pro version was never free.
      My ComputerSystem Spec

 
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