Windows 10: Cannot install KB3172985 Solved

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  1.    13 Jul 2016 #1

    Cannot install KB3172985


    Hello.

    I cannot complete installation of the aforementioned update, neither using Windows Update nor running the offline update installer (959.381.674 bytes). After restarting; when the "Preparing Windows" screen appears, it does nothing and reboots (no percentage shown). It says "we cannot complete installation, reverting changes" after that.

    It seems I am not alone in this: kb3172985 and 3174060 - Microsoft Community

    Any ideas?
      My ComputerSystem Spec

  2.    13 Jul 2016 #2

    Hmm. I wonder why the last two updates aren't listed for Spanish version.

    https://support.microsoft.com/es-es/...update-history

    https://support.microsoft.com/en-us/...update-history
      My ComputerSystem Spec

  3.    13 Jul 2016 #3

    For anyone who is interested I FIXED IT doing the following procedure:

    1. I downloaded latest ISO with the Media Creation Tool and burnt it to DVD.
    2. I did an in-place upgrade installation from within w10.
    3. Windows 10 was downgraded actually (from build 10586.318 to build 10586.164).
    4. I ran the offline installer for that update (914 MB). this time it worked flawlessly. I am now at build 10586.494.
    5. Windows Update is still downloading some other updates. Fingers crossed.
      My ComputerSystem Spec

  4.    13 Jul 2016 #4

    eLPuSHeR said: View Post
    For anyone who is interested I FIXED IT doing the following procedure:

    1. I downloaded latest ISO with the Media Creation Tool and burnt it to DVD.
    2. I did an in-place upgrade installation from within w10.
    3. Windows 10 was downgraded actually (from build 10586.318 to build 10586.164).
    4. I ran the offline installer for that update (914 MB). this time it worked flawlessly. I am now at build 10586.494.
    5. Windows Update is still downloading some other updates. Fingers crossed.
    will that remove activation ?
      My ComputerSystem Spec


  5. Posts : 27
    Windows 10 PRO and Home (32Bit)
       13 Jul 2016 #5

    I just fixed my Windows 10 32bit PC doing this procedure...

    Right on the heels of Elpusher...I've FIXED my HANNSPREE SN12E which would not do the update...
    I did it differently...I ran the GetWindows10-sds_____________.exe file which initiates a Windows 10
    update download....It took several hours but successfully completed and laid Windows 10
    over my current setup...The only thing I had to do was put the license back in Kaspersky...
    AND...Much to my surprise...When it was done I did a WINVER and it was already
    at 10586.494...I did not have to run the update...It was already installed with the
    downloaded Windows 10 that had been installed....I ran update again and it updated
    three more things including the previous cumulative update but that finished immediately
    as the .494 download appeared have updated everything already...
    I am running Windows 10 HOME 32bit on this Laptop...
    I have uploaded the GetWindows10-sds_____________.exe file to my ftp server for anyone who needs it
    at the following
    http://web.newsguy.com/confused/GetW...__________.exe
    This file is how I initiated the upgrade last year on all nine of my computers.
    This works on 32bit Windows 10...I do not know if this works on 64bit Win10.
    So all nine of my computers are now 10586.494...
      My ComputerSystem Spec

  6.    14 Jul 2016 #6

    byu1 said: View Post
    will that remove activation ?
    No. Everything will be left as it was. Some configurations will be reset to defaults (like Defrag schedule, network). Right now my w10 system is working smoothest than ever.
      My ComputerSystem Spec

  7.    23 Jul 2016 #7

    Solved - Cannot install KB3172985


    eLPuSHeR said: View Post
    Hello.

    I cannot complete installation of the aforementioned update, neither using Windows Update nor running the offline update installer (959.381.674 bytes). After restarting; when the "Preparing Windows" screen appears, it does nothing and reboots (no percentage shown). It says "we cannot complete installation, reverting changes" after that.

    It seems I am not alone in this: kb3172985 and 3174060 - Microsoft Community

    Any ideas?
    Check your System Reserved Partition and make sure you have free space.

    I was having a similar problem. This update kept failing. Every time I rebooted Windows would try to install the update and then would give me the message that the update could not be installed and it was undoing the changes. I then discovered by chance the reason why I could not install this update. My System Reserve Partition was full. After freeing up space on this partition I was able to install the update. It would be nice if MS would have provided this as a reason for not being able to install the update. They only way I discovered this was when I tried to use the Media Creation tool to do an upgrade; thinking this would be a way around the update failing. The tool provided the error that it could do the upgrade because it could not update the System Reserve Partition. I had installed kaspersky and it had filled up the remaining space on this partition. I assigned a drive letter to this partition and deleted the Kaspersky directory and freed up space on the partition. I only spent 10 hours trying to figure this one out.
    Regards,
    Joey
      My ComputerSystem Spec

  8.    24 Jul 2016 #8

    cant update either. Have been stuck at 78% for days. Restart, shutdowns, turning on/off Kaspersky AV and still cant install this update.
      My ComputerSystem Spec

  9.    25 Jul 2016 #9

    BRKING, Did you check to see how much free space you have on your System Reserved Partition?
      My ComputerSystem Spec

  10.    26 Jul 2016 #10

    joeyCoyle said: View Post
    BRKING, Did you check to see how much free space you have on your System Reserved Partition?
    plenty of free space
      My ComputerSystem Spec


 
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