New
#31
Fair enough, thanks for all of the help. :) I admit I stretched things a bit, but the machine originally came with a working copy of 7 and I'd be in the same spot if I'd bought it with the hard drive with 7 working and it self destructed the next day.
That windows 7 key is likely blacklisted on the Windows 10 activation server. Multiple use, or some other violation. I'm surprised Windows 7 activated with it? Don't be surprised if activation fails in Windows 7, at some point.
If you obtain recovery media from the manufacturer, and reinstall Windows 7 with that. It will restore the original factory OEM-SLP activation. It should then be no problem upgrading and activating Windows 10.
Another option is to contact them, tell them you had to replace the hard drive, and complain about the missing COA sticker. That key is the key you would use to reinstall from stock install media. It should have that sticker on it.
Personally, I see why you did what you did. You had a legal Windows 7, but lost it. Then tried to get it back. Just not by the best method. At least you were honest enough to admit your mistake. I've seen many threads just go silent when a certain question is asked. I think I'd plead my case with HP. And tell them all you want to do is get the free upgrade to 10.
Is pleading my case with HP something I'd do on the phone?
If they have a toll free number. I wouldn't want to be paying long distance fee's for listening to elevator music. Go to their web site and look for a "contact us" option. They likely have a live chat option that wouldn't cost you anything other than some time. It all depends on what they ask and how you answer. They will likely ask you where you bought it, etc. And what is your issue.