Windows fails updating from 10240 to 10586

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  1.    14 Aug 2016 #11

    With a netbook that had upgraded to Win10 , I had the same problem, the next Build would not install. It was Originally Upgraded and updated during Install via Wifi , but I had it connected via Cat5 thinking it was faster and it would not Upgrade ( .380 I think it was?) failed every time, I switched Wifi back on and disable the Ethernet and the Update immediately Ran and updated to the .420 build .

    Can't explain it but it worked for that particular Computer....
      My ComputerSystem Spec

  2. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       14 Aug 2016 #12

    Overkill said: View Post
    I'd rather not wipe it because
    • There's a lot of software/DLC to re-download and reinstall
    • As an engineer, I would prefer to fix the problem rather than throw "durrr reinstall windows durrr" at it
    • There are no other issues with the machine
    • I spend most of my day troubleshooting issues like these for clients, and there are several clients that are too busy to be without their machines. It would be good to have an actual fix for this issue instead of dealing with the fallout of a clean install in the event I run into this in the future.
    • The system shipped with Windows 10, and we don't use any 3rd party bullshit. I have been working in IT for 15 years, and would consider myself a competent technician (not just "that computer kid") for probably 10 of those years; Windows should not have any problems updating from a vanilla build with no "stupid" registry changes made to it.
    • I'm sure I have more reasons, I just can't think of any right now

    I have ran any/all Microsoft tools to fix this for me to no avail. I'll upload logs for anybody who wants to try and fix the issue when I have more time to work on this.
    Your procrastination might be your saving grace ... 1607 is available.

    A few other things to consider
    Free space - covered in the Clean install tut)
    Existing install folders (your log seems to indicate issues with C:\$WINDOWS.~BT)
    System partition should be at least 450 MB

    It would also be helpful if you provided technical information about your machine - we're blind here and that leads to guessing.

    1. Please update the Systems Specs in your forum profile with complete information.

      • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field. The specific model number is important - there are often many models of a given series.
        For example, my machine is a HP Pavilion dv6, but there are tens of the dv6 series, so dv6-6c10us is the specific model.

      • Specify Custom Build as the manufacturer if it is not an OEM machine.

      The easiest way to do this is to use the information from a PUBLISHED Speccy report.
      See: Speccy - Publish Snapshot of your System Specs

      Post the link to the report that Speccy gives you and also open the Speccy link.
      Then click here to view your System Specs on this forum.

      When you have both windows open, put them side-by-side and simply copy the information, field by field, from the Speccy report to your System Specs.

      To see what information other members provide in their System Specs, click on My System Specs in the lower left of any post by any member.

    2. Disk Management

      1. Download (contains dmDskmgr-vg.mmc)

      2. Open the compressed folder,
        Double click dmDskmgr-vg.mmc to launch it
        Press the Open button if prompted Do you want to open this file?
        Answer yes to the User Account Control prompt

        Tip: you can drag the middle bar up to show more of the bottom pane

        (just don't drag it too far up - I also need the information in the top pane)

      3. Press Alt+PrtScn to grab a snapshot of just the Disk Management window
        Open Paint and Ctrl+V to paste it, then save the image

      4. Attach the image to a new post

      My ComputerSystem Spec

  3.    15 Aug 2016 #13

    Thanks for all the replies:

    No luck with any of the suggestions still, but I appreciate the help. I have tried the newest ISO and still can't get the upgrade to take.

    The laptop is an ASUS X555UB-NH51
    8GB DDR3 RAM
    1TB HDD
    nVidia 940M dedicated graphics card

    I will get a Speccy report when I'm in front of the machine again, didn't have much time this morning and skipped on that.

    I've uninstalled AV for the time being, though I am running the same version of the same software (Sophos) on my computer and it never interfered with anything. Screenshot below of the partitions - the reserved partition is very empty (plenty of space for an upgrade install). I've deleted the BT folder every time the upgrade fails.

    Click image for larger version. 

Name:	VOL_INFO.jpg 
Views:	7 
Size:	114.0 KB 
ID:	96286

    New logs will come with the Speccy report later in the day.
      My ComputerSystem Spec

  4. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       15 Aug 2016 #14

    Your system partition is 260 MB - usually 450 MB for UEFI/GPT (500 MB for BIOS/MBR)

    Launch Command Prompt (Admin) and type the following commands - post a screen shot


    lis dis
    lis vol

    sel dis 0
    lis par


    I suspect that the MSR (hidden partition) might be preventing the System partition from growing.

    I'll wait for the Speccy and the above requested output before moving forward


      My ComputerSystem Spec

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