For what it's worth, I recently created another profile (I'm in it now) and it shows an active Cortana and Edge. I know Edge is working because I've used it but I don't know how to test Cortana. Is any of that meaningful? Also, I recently performed a successful CHKDSK and Windows 10 memory test and used Acronis 2016 to make an image of my hdd. Is any of that useful for doing the reinstall or should I do them again. At this point,with some guidance, I'm certainly ready to it.