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  1.    01 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 11
    Windows 10 Pro

    Unable to upgrade Windows 10 from build 10240 to 10586


    Since the beginning of 2016 I have been unable to upgrade ending with constant requests to restart and the failure data as per attachment is the latest.

    I did defer this upgrade but recently it has been ignored and the upgrade has been installing and failing again on a regular basis.

    I have tried the ISO's and other links to this upgrade and they all finish with a simple statement "Failed". Funnily in Security & Maintenance it shows a failure almost as soon as it starts to download and then about an hour later it says it was a successful update. I expect to see a Windows.old in 'C' drive but there isn't any.

    Last night a notification suddenly announced "We are working on it!" - what? Today it did another upgrade download and installation and guess what - failed.

    I am under the impression that Microsoft want to get this upgrade going in preparation for the Windows 10 anniversary end July 2016.

    I notice in Tiribos's post the instructions for downloading the ISO and mounting etc, but mine downloads as zip file but I suppose it all amounts to the same performance.

    What to do?

    This forum seems to be the best place to post as there is so much useless crap elsewhere on the internet mostly from a year or more ago.
    Unable to upgrade Windows 10 from build 10240 to 10586 Attached Files
      My ComputerSystem Spec
  2.    01 Jun 2016 #2
    Join Date : Nov 2014
    Posts : 13
    Windows 10 Pro

    This problem is more common than certain people here are willing to admit.
      My ComputerSystem Spec
  3.    01 Jun 2016 #3
    Join Date : Nov 2015
    Posts : 4,882
    windows 10 Home threshold2

    Quote Originally Posted by xyzbird View Post

    I notice in Tiribos's post the instructions for downloading the ISO and mounting etc, but mine downloads as zip file but I suppose it all amounts to the same performance.

    What to do?

    .
    Depending on which reply you were trying to use.
    I gave Tiribos my reply as follow and mine does not involve zip files........................

    Use the Tech Bench link to download your version of Windows 10
    https://www.microsoft.com/en-us/soft...brrWLRbagYCa0w

    Scroll down to Select Edition > click the pointer at the right and select your edition of Windows 10 > click Confirm.
    ( ***
    note : unless your Win 10 is of N, or KN or Single Language version, you should select Windows 10 which is first one on the list. It contains both the Home and the Pro edition.)

    Click the pointer and select Language > make sure you pick the same language the computer is now running > click Confirm
    Select the bit version, 32 or 64-bit. Make sure you select the same bit version as the computer is now running.
    At the bottom, click the pointer next to Save > click Save As > navigate to a folder of your choice > click the chosen folder > click Save
    The iso will start downloading to your chosen folder.
    When it is done, go to that folder > open the folder > right click at the iso file > click Mount > click Setup.exe
    Installation will begin.
    It will allow you to keep you files, settings and apps.
    No product key is required.
    Activation will be automatic.
      My ComputerSystem Spec
  4.    01 Jun 2016 #4
    Join Date : Jun 2016
    Posts : 11
    Windows 10 Pro
    Thread Starter

    My WinZip seems to dominate downloads - I can Save As to a folder as shown in the attachment. Whichever way it produces a WinZip folder with an .exe. What follows is an upgrade that goes through all the motions and then at the last moment fails that I have already experienced many times.

    I have also produced a USB key with the Tech Bench ISO. I boot from it and go through the upgrade motions. Then a compatibility report screen comes up with, quote: The computer started using the Windows installation media. Remove the installation media and re-start your computer so that Windows starts normally. Then, insert the installation media and re-start the upgrade.

    The last part I do not understand - how do I start the upgrade? If it's another reboot then the procedure described in the previous paragraph is repeated. Opening the files on the key shows a setup application - this takes me to upgrade procedures leading to failure.
    Attached Thumbnails Attached Thumbnails Untitled.png  
      My ComputerSystem Spec
  5.    01 Jun 2016 #5
    Join Date : Nov 2015
    Posts : 4,882
    windows 10 Home threshold2

    DON'T boot from the USB.
    Instead ......................
    Login to your computer > insert your USB key with the Tech Bench ISO > open it > do you see the iso file ?
    If yes, RIGHT click at it > click Mount > click Setup.exe.
      My ComputerSystem Spec
  6.    01 Jun 2016 #6
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by xyzbird View Post
    My WinZip seems to dominate downloads - I can Save As to a folder as shown in the attachment. Whichever way it produces a WinZip folder with an .exe. What follows is an upgrade that goes through all the motions and then at the last moment fails that I have already experienced many times.
    ...
    Try downloading the ISO this way

    Answer the questions and confirm
    then click the bit depth of your machine
    Click image for larger version. 

Name:	win10xBit.PNG 
Views:	56 
Size:	6.0 KB 
ID:	82843

    You get a save dialog window

    Click image for larger version. 

Name:	saveISO.PNG 
Views:	53 
Size:	2.4 KB 
ID:	82845

    Make note of the folder it will be saved,
    Hit the save button

    When the save completes
    Double click the ISO in the folder you downloaded it

    This mounts the image - looks like a DVD drive in File Explorer > This PC
    Navigate to that drive
    Launch setup
      My ComputerSystem Spec
  7.    01 Jun 2016 #7
    Join Date : Jun 2016
    Posts : 11
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by davidhk View Post
    DON'T boot from the USB.
    Instead ......................
    Login to your computer > insert your USB key with the Tech Bench ISO > open it > do you see the iso file ?
    If yes, RIGHT click at it > click Mount > click Setup.exe.
    No ISO file just what is shown in the attachment.
    Attached Thumbnails Attached Thumbnails USB Key.png  
      My ComputerSystem Spec
  8.    01 Jun 2016 #8
    Join Date : Jun 2016
    Posts : 11
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Try downloading the ISO this way

    Answer the questions and confirm
    then click the bit depth of your machine
    Click image for larger version. 

Name:	win10xBit.PNG 
Views:	56 
Size:	6.0 KB 
ID:	82843

    You get a save dialog window
    Click image for larger version. 

Name:	saveISO.PNG 
Views:	53 
Size:	2.4 KB 
ID:	82845

    Make note of the folder it will be saved,
    Hit the save button

    When the save completes
    Double click the ISO in the folder you downloaded it

    This mounts the image - looks like a DVD drive in File Explorer > This PC
    Navigate to that drive
    Launch setup
    All I get is a WinZip folder after nearly an hour (yet again).
      My ComputerSystem Spec
  9.    01 Jun 2016 #9
    Join Date : Nov 2015
    Posts : 4,882
    windows 10 Home threshold2

    Quote Originally Posted by xyzbird View Post
    No ISO file just what is shown in the attachment.
    Have you tried to click Setup ?

    Click image for larger version. 

Name:	setup......... iso file.jpg 
Views:	3 
Size:	98.8 KB 
ID:	82859
      My ComputerSystem Spec
  10.    01 Jun 2016 #10
    Join Date : Jun 2016
    Posts : 11
    Windows 10 Pro
    Thread Starter

    Yes I have tried the setup many times and get a convincing performance which ends with a little white square with simply The Installation Has Failed, with no reason. One of the last reports that is supposed to go to Microsoft is in the attachment with my first post.
      My ComputerSystem Spec

 
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