Can't update Windows

jmbtexas4 said:

I added the system specs and service tag. I went to the Dell site and there is a WIFI driver and a BIOS driver update available.

Thanks - we don't need your tag, and certainly not your serial number, so please remove those.

Do you see any drivers for any motion sensor for your system?

EDIT: I just looked and I don't see anything like that...but you do have some other updates to look at.

I did a clean startup


Everything is unchecked under IIS:



Yes, 1511 is still rolling back, and I did hide it again


reagentc /info was successful:



Yes, I restarted after changing IIS


I tried to log in with JBAYLIS\michael and it says the user name or password is incorrect, so I created another user, logged in, showed the 1511, tried to install it, but it rolled back again


My home network consists of a Linksys router


proflist.txt file is attached


I had all the environment variables you did plus some others, so I deleted the extra ones

Product Support | Dell US


Please add 32-bit to your system specs - thanks.

There are two updates for the motion sensor
1 under applications: ST Microelectronics Free Fall Sensor Driver Driver Details | Dell US

1 under chipset: ST Microelectronics Free Fall Sensor Driver Driver Details | Dell US

This is not a big deal - it's basically to protect the drive during a fall - my box has a comparable sensor and it too is unknown device - I just never installed it.

So, in my opinion, it is not critical - others might disagree

The BIOS update has no fixes, but has a BIOS protection enhancement
Dell Latitude E5510 System BIOS Driver Details | Dell US


Neither seem worthwhile at this stage ... but I retain my right to change my mind

jmbtexas4 said:

I did a clean startup

-->That's what I thought you meant.

jmbtexas4 said:

Everything is unchecked under IIS

-->Prefect!

jmbtexas4 said:

Yes, 1511 is still rolling back, and I did hide it again

-->Thanks - always good to know the current status

jmbtexas4 said:

reagentc /info was successful

--> Check that off our list. It points to the C: partition

jmbtexas4 said:

Yes, I restarted after changing IIS

--> Many times a restart is the key to cementing changes. Thanks

jmbtexas4 said:

I tried to log in with JBAYLIS\michael and it says the user name or password is incorrect

-->IS the Other User still presented as a user login? I'm guessing yes bc you said you tried to log in as I requested.

jmbtexas4 said:

My home network consists of a Linksys router

-->What I was really asking is "Other than connecting to the Internet, do you have a home network that connects other computers or other devices such as media boxes, game boxes, or network printers to your computer?"

jmbtexas4 said:

proflist.txt file is attached

-->Thanks - no change from the last one. Uninstalling IIS did not affect that user.
There are 4 users in the
This, I presume is yours -> C:\Users\jbaylis
These two are marked as new -> C:\Users\tpham & C:\Users\jkolchak
This is the presumed IIS account -> C:\Users\DefaultAppPool

Do you recognize those accounts?
Do they appear in Settings > Accounts > Other accounts?

jmbtexas4 said:

I had all the environment variables you did plus some others, so I deleted the extra ones

-->Why?

Slartybart said:

If it looks the same (there might be additional paths on your machine)
Please post a screen shot and you can skip adding anything right now.

If the Path is empty - add a new variable as shown, in the order shown

Here's where I'm heading
- remove any and all extraneous accounts. This ties into John Wink's bad profileImagepath.
- review outstanding information (just malware scans now I think)
- recap and regroup
- repair install


and finally the sure fire fix:
- clean install
but we're not there yet ... we're getting close though.

Slartybart said:

-->Why?

Sorry that sounded a bit harsh when I read it again.
As long as you have the path I provided, your machine should be fine. Some application might complain about a path - if that happens it can be fixed.

All in all, the many things you've been asked to do have been done without issue - can't complain about one minor oops.

Bill
.

On the subject of user profiiles:

Command Prompt (Admin)
cd \users
dir /a /s > %TEMP%\listUsers.txt
exit

Please attach %TEMP%\listUsers.txt in a post.

I have a reg file to remove the two profiles with a x04 State (new account) but I want to know more about them before I post it for you.
Do they exist in C:\Users?
What does Default contain and are the junctions correct

lots of questions
still no answers on the issue

splitsecond said:

Have an update on my error regarding install in place- upgrade. It may be due to the fact that I have temporarily an old pci-e card that is messing with the boot (both HD4000 and GTX560 trying to take over picture signal resulting in conflict and no boot, have to disable HD4000 or remove GTX). My error can be due to that instead of relating to the KB update itself. Have to remove the pci-e card and test with integrated GPU only.

Thanks, let us know how your test turns out. There is some discussion on Reddit of the issue being caused by hardware - still inconclusive.