Can't update Windows

jmbtexas4 said:

I do have an unknown device in Device Manager.

Ok, let's catch up

Did you?

• Perform a Clean Startup
  
  
• uninstall MagicISO Virtual DVD-ROM0000

Re: Unknown device
Device properties
Detail tab
Hardware Ids

Let me know the VEN info and I can look that up.

Still digging.

splitsecond said:

Have not removed Daemon tools, but I don't really need it, have removed all sids from extra user accounts in registry, no luck.
...
EDIT: Should I open a new thread for this (problem is the same)?

My advice is to remove Daemon Tools and then run the SPTD uninstaller found in the link below
My system won't boot after installation of v4, or problems with SPTD.SYS

Press the Uninstall button, if the uninstall button is not active, then you can cancel.

I don't thnk you have to edit the registry, the utility should handle what needs to be done ... those instructs are when your system still has issues after a normal uninstall and running the SPTD uninstaller.

Yes, please start a new thread ... this is a particularly sticky wicket. Too many same issues in one thread gets messy.
Keep an eye on this one though, and definitely post anything that helps you.

Thanks

back to information gathering jmbtexas4

This indicates IIS:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415
ProfileImagePath REG_EXPAND_SZ C:\Users\DefaultAppPool

Do you use a server on your machine?
No?

Check Programs & Features > Turn Windows features on or off
Is any Internet Information Services checked?

jmbtexas4 said:

I have not performed a clean startup.
I have removed MagicISO.
I am not aware of any server on this computer.
"Request Filtering" is checked under IIS:

IIS Security: Request filtering
Please expand Application Development Features

Ok, I'll wait for you to Clean Startup and the Hardware Ids for the Unknown device

I think after resolving IIS that you should unhide the KB3156421 update and see if anything changed - does it install?

If you don't know why or how IIS got configured, after noting which Application Development Features are enabled ... Turn off IIS (uncheck the parent box - it's a block now bc only parts are enabled)

It might be a good idea to scan your machine for malware (IIS was enabled somehow)
I don't know if there's any on your machine, I feel that a quick check is warranted.

---

Please run two quick Malware scanners.

AdwCleaner is a two step process. Scan then Clean

Click here to download AdwCleaner (author: Xplode)
--> save the application to your Desktop.

• Right-click AdwCleaner.exe on your Desktop and select Run As Administrator to run the scanner with full privilege rights.
  AdwCleaner is a standalone executable, there is no install.
  
  
• Click on the Scan button.
  
  • AdwCleaner begins scanning your system. It might take some time to complete.
    
    
  • Review the detected objects grouped under each of the tabs.
    --> If there is something you KNOW should NOT be cleaned, clear the checkbox next to the object. If you're not sure about an object, paste the scan logfile (AdwCleaner[S#].txt) in a new post for a member to review and advise you.
    Otherwise, go to the next step.
  
  
  
• After the scan has finished and you have reviewed the objects to be cleaned, click on the Clean button.
  
  • Answer OK to the close all programs prompt, then follow the onscreen prompts.
  • Answer OK to the restart the computer prompt to complete the removal process.
    The AdwCleaner log file is opened in your default Text editor when the machine has restarted.
    Each time AdwCleaner runs, the log file number [#] is incremented, the highest number is the most recent. There are two log files, one for the scan (AdwCleaner[S#].txt) and one for the clean (AdwCleaner[C#].txt).

Paste the entire clean logfile (AdwCleaner[C#].txt) in your next post.
--> AdwCleaner logs are located in the C:\AdwCleaner folder if you need to reference them again

---

Then follow this tutorial

Malwarebytes Anti-Malware Free - Windows 7 Help Forums

Looks like that could be Dell ST Microelectronics DE351DL Motion Sensor.

I don't see your system specs filled in properly....Please click on My System Specs below your post and select Update Your System Spec. We need to be able to click on your system specs from any post in the thread and have that information handy.

You should go to the Dell support site and download the drivers for your particular system using your Dell Service Tag.

jmbtexas4 said:

Here is the hardware id for the unknown device

I did a clean install

I turn IIS off (.Net 4.6 was also checked)

Then, I showed the 1511 update and tried to install it, but the problem remains

Ok, I'll look up the HWid and post what I find.

You just did a Clean install?
or did you mean a Clean Startup?

I'm confused about Programs and Features ....
Here's my IIS settings in P&F - nothing is checked.



Our Winvers are different so the screens don't match one-to-one, but I confirmed that none of the settings on your machine are enabled on my machine.
What I want to confirm is that there are no check marks or dark boxes (part(s) of the feature are selected) in the check boxes next to IIS or IIS Hostable Web Core. The boxes for both IIS entries should be empty.

Ok, 1511 still won't install - still getting the rollback?
There might be more work to do re: IIS and C:\Users\DefaultAppPool

Might as well hide that update again

I think I'm still wating for (I might have missed it if you posted it)
Command Prompt (Admin)
reagentc /info

New questions
Have you restarted the machine after changing IIS?
Do you still have the Other User issue that cropped up when I asked you to try a creating a new admin account?
- Do any unrecognized users show up in User accounts?

I'd like to take a look at the profiles again:

Launch Command Prompt (Admin)

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > %TEMP%\profList.txt
exit

Attach the profList.txt file in your C:\Users\username\Appdata\Local\Temp folder to a new post - thanks.

I took another look at the Other User screen you posted ...
Have you tried logging in as JAYBAYLIS\Michael



Do you have any kind of home network (computers and media or game devices) configured?

You are doing great providing all of the information I've requested. I know how frustrating it can be - not getting to a solution. I only have a few more tricks in my bag and will keep going until those are exhausted (we've come this far).

One of those remaining tricks:

Make sure that the System Environment Variable for PATH is correct.
System Propeties > Advanced tab > Environment Variables.. button

Select Path in the lower pane (System Variables)
Press Edit




If it looks the same (there might be additional paths on your machine)
Please post a screen shot and you can skip adding anything right now.

If the Path is empty - add a new variable as shown, in the order shown



To maake that easier, here's the text for the vars
add each line as a new var

%SystemRoot%\system32
%SystemRoot%
%SystemRoot%\System32\Wbem
%SystemRoot%\System32\WindowsPowerShell\v 1.0

sorry - that post was long - onward and upward for now though.