Windows 10: Can't update Windows

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  1. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       03 Jun 2016 #11

    jmbtexas4 said: View Post
    Where do I go to find the Profile List?
    Launch File Explorer and paste the following into the address bar

    %TEMP%

    Click image for larger version. 

Name:	pctTEMPpct.png 
Views:	41 
Size:	9.8 KB 
ID:	83020


    The file should be there
    %TEMP% is an environment variable that points to your Temp folder
    example C:\Users\Dad\AppData\Local\Temp

    Click image for larger version. 

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Views:	41 
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ID:	83021
      My ComputerSystem Spec

  2.    03 Jun 2016 #12

    Slartybart said: View Post
    Launch File Explorer and paste the following into the address bar
    %TEMP%

    Click image for larger version. 

Name:	pctTEMPpct.png 
Views:	41 
Size:	9.8 KB 
ID:	83020


    The file should be there
    %TEMP% is an environment variable that points to your Temp folder
    example C:\Users\Dad\AppData\Local\Temp
    Click image for larger version. 

Name:	tempFolder.png 
Views:	41 
Size:	18.5 KB 
ID:	83021

    Hey Slartybart,

    Ok, please see the attached profList.txt

    I think you may be on to something. This is an old work computer. I tried to uninstall ESET after the subscription ran out, but I couldn't due to admin permissions. So, I had to make some admin changes on the computer and then, that's when this problem seemed to start.

    Thanks!
    Can't update Windows Attached Files
      My ComputerSystem Spec

  3. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       03 Jun 2016 #13

    jmbtexas4 said: View Post
    This is an old work computer. I tried to uninstall ESET after the subscription ran out, but I couldn't due to admin permissions. So, I had to make some admin changes on the computer and then, that's when this problem seemed to start.
    Your profile list looks good. The issue John Wink, et al are chasing does not apply to your machine.
    There is another scenario they are looking at, but no solultion is offered yet.

    Could you describe the changes you made trying to solve the ESET issue.
    What AV application are you using now?

    Many AV vendors offer a stand alone uninstaller, ESET offeres this:
    How do I manually uninstall my Windows ESET product?ESET Knowledgebase


    Read through it, ask questions.
    Last edited by Slartybart; 06 Jun 2016 at 13:30.
      My ComputerSystem Spec

  4.    03 Jun 2016 #14

    Hi,

    I am using Defender now.

    I wasn't able to uninstall ESET via the regular add/remove programs option in Control Panel. I did download and use their uninstall tool.

    As far as user changes go, I just remember trying to make some profile changes even though I was supposed to already be an admin. I recall trying to remove admin privileges from another user. Sorry I can't be more specific as it was about a month ago.

    Thanks!
      My ComputerSystem Spec

  5. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       03 Jun 2016 #15

    jmbtexas4 said: View Post
    Hi,

    I am using Defender now.

    I wasn't able to uninstall ESET via the regular add/remove programs option in Control Panel. I did download and use their uninstall tool.

    As far as user changes go, I just remember trying to make some profile changes even though I was supposed to already be an admin. I recall trying to remove admin privileges from another user. Sorry I can't be more specific as it was about a month ago.

    Thanks!
    Ok, thanks. I understand not remembering changes from yesterday

    I guess it's a wait and see what MS comes up with next.

    Other members might offer suggestions that I didn't know about or think of ... it will get fixed one way or another.

    Hang tight
      My ComputerSystem Spec

  6.    03 Jun 2016 #16

    Ok, thanks. Other people are telling me to wipe my hard drive with a fresh install, but I don't want to that because it seems like there should be an easier solution and I don't want to lose my Office programs (again this is an old work computer). Thanks!
      My ComputerSystem Spec

  7. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       03 Jun 2016 #17

    Sure, a Clean install is almost guaranteed to fix any issue with Win10 (it can't fix harware issues, or after install user tweaking)

    It is possible that an in-place upgrade would solve the issue for you
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    Read the tut and ask any questions before attempting it. It's fairly simple and the tut details everything, but it's always better to ask for clarification first then to try and backtrack

    Yes, your applications are preserved.
      My ComputerSystem Spec

  8.    03 Jun 2016 #18

    I tried an in place up grade already and received the following error:

    0x800F0830 - 0x20003
    The installation failed in the SAFE_OS phase with an error during INSTALL_UPDATES operation
      My ComputerSystem Spec

  9. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       03 Jun 2016 #19

    Hmmm ...

    In that case, the first thing I would try is this: Windows Update Troubleshooter
      My ComputerSystem Spec

  10.    03 Jun 2016 #20

    I have run the update troubleshooter before. It says it finds an error and fixes it, but the problem remains.

    I just tried again and it says errors are repaired, but the problem is not solved. Thanks.
      My ComputerSystem Spec


 
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