Windows 10: Win10 tries to install update to my neighbor's printer Solved

  1.    30 Apr 2016 #1

    Win10 tries to install update to my neighbor's printer


    Hi All!
    When I look at update history I see *my* computer is failing an update to my neighbor's wi-fi printer. I can "see" his printer, but don't have authority to use it.

    Error: HP driver update for HP LaserJet Professional CP1520 Series PCL 6 - Error 0x80240017

    I'm thinking I need to block updates to that printer on *my* system.

    I'd appreciate any suggestions on how to handle this. Minor issue, but "Grrrr".
    Thanks Folks!
    /jdU
      My ComputerSystem Spec

  2.    30 Apr 2016 #2

    Why are you seeing his printer on your network?
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       30 Apr 2016 #3

    jdUnionngarden said: View Post
    Hi All!
    When I look at update history I see *my* computer is failing an update to my neighbor's wi-fi printer. I can "see" his printer, but don't have authority to use it.

    Error: HP driver update for HP LaserJet Professional CP1520 Series PCL 6 - Error 0x80240017
    Do you mean that you can "see" the printer on the network list?
    Click image for larger version. 

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    This might help - not sure if you'll find an unknown device though
    Open Device Manager,
    Scroll down to Other devices
    Uninstall unknown device - answer yes to remove software.

    restart the machine
    try WU
      My ComputerSystem Spec

  4.    07 May 2016 #4

    Update: It's not my neighbor's printer.
    FYI: I did discover many folks on Windows 10 are getting the same failed update:
    HP driver update for HP LaserJet Professional CP1520 Series PCL 6 - Error 0x80240017
    -
    On Windows 7 I would just hide that update, now I can't do that.
    FWIW: I will mark this as solved and ignore it for the time being.
    /jdU
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       07 May 2016 #5

    Win10 does allow hiding updates ... but you need a separate troubleshooting diag cab.

      My ComputerSystem Spec

  6.    08 May 2016 #6

    Thanks very much Slartybart!
    A great deal to read and understand here. Originally I wanted only to remove the notification of one failed update from my Update & Security screen. I've always closely watched new update (Win XP & 7); now to decide if I want to continue that practice or just leave it up to Win10.
    For now, I'm going to watch an wait and I thank you to pointing me to all the options when I'm ready to make a move on this issue.
    Best regards,
    /jdU :)
      My ComputerSystem Spec

  7.    10 May 2016 #7

    JD did you ever have a printer like that connected to your computer? I know my brother has said that he has seen the same driver for his old printer (which is not currently attached, and it won't be again) trying to download over and over, and failing every time. That was a couple of months ago, so I don't know if he ever resolved it. He might have found out about the hide updates deal, same as what Slarty posted above.
      My ComputerSystem Spec

  •    10 May 2016 #8

    Hi roblinb,

    No. I only use Acrobat Pro and other .pdf printers.
    But it is an interesting question. I had a glitch upgrading to Win 10 and gave my computer to my IT buddy who changed some settings and ran the update in his environment. He likely has a wi-fi printer. I'll check with him to see if that might be where my computer picked it up.
    -
    => If it's as simple as that, what would be required to remove from my Windows Update window this error message: "• HP driver update for HP LaserJet Professional CP1520 Series PCL 6 - Error 0x80240017"?

    Thank you for reading my post and your question.
    Best,
    /jdU
      My ComputerSystem Spec

  •    10 May 2016 #9

    JDU, yeah that's a pretty good possibility.

    I actually talked to my brother about 10 mins ago about something unrelated, and asked him about his issue. He's still having it. After he gets off work he's going to try the hidden update deal prior to downloading the May patches, to see if it works.
      My ComputerSystem Spec

  •    10 May 2016 #10

    Thanks roblinb :)
      My ComputerSystem Spec


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