Windows 10: Windows Update failed, now laptop is locked up... Solved

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  1. Posts : 16
    Windows 10 ver 10.0.10586
       28 Apr 2016 #1

    Windows Update failed, now laptop is locked up...

    Hello Folks,
    On Tuesday I opened my laptop and was greeted by "Automatic Repair couldn't repair your PC. The message stated my options, "advanced options" or "shutdown" and where to find the log file C:\Windows\system32\logfiles\srt\srttrails.txt.
    tried the advanced options. Continue to Win10 - system rebooted, Troubleshoot -reset nothing, Restore, reset startup repair, sys recovery. Either they caused rebooting which launched attempting repair or just shutdown. Restarting generated another instance of attempting repair. which always ended up at advanced options. Tried Command Prompt which launched a DOS (those were the good old days) window with admin privileges. Command line automatically showed "x:\windows\system32>" Now where the devil did an "X" drive come from??? I tried numerous times to change to C:\ with no luck. Can't even backspace to remove the entry. I also tried DISM with an error 87, PXE with E18 and one other thing that I can't remember. Oh, can't boot into safe mode either. Wasn't thrilled about being require to upgraded to Win 10. Matter of fact I was waiting to the deadline to upgrade but thanks to the little updates with hidden agendas I woke up one morning , woke up one morning and there it was. So, I've been doing a lot of reading on this subject and it looks like this situation has been around for awhile (just like the NVidia/Vista memory allocation situation no body could fix). I sure hope I don't have to trash this laptop cause it's only a year and a half old and has a lot of info on it.

    Thank You,

    Sys Info attached
      My ComputerSystem Spec

  2. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       28 Apr 2016 #2

    Please do a Repair Install
    Repair Install Windows 10 with an In-place Upgrade
    You can keep your files, settings and apps.
    No product key is required.
    Activation is automatic.

    If that still can't fix the problems, then you will need to do a Clean Install.
    Backup the files you want to keep first.
      My ComputerSystem Spec

  3. Posts : 16
    Windows 10 ver 10.0.10586
    Thread Starter
       28 Apr 2016 #3

    Hi Dave,
    How's the weather up there?

    Only access to the system is thru a command prompt window. Admin.
    Can't boot to safe mode.
    No way to back up any thing.. Have a back up from 8.1 system but it's not even close to what's on there now.
    Can not run anything from DVD, or USB.
    I do have another system that is fully operational which I'm using now.
      My ComputerSystem Spec

  4. Posts : 16
    Windows 10 ver 10.0.10586
    Thread Starter
       28 Apr 2016 #4

    Is there any way to download a bootable repair install on this box, burn to DVD and use in laptop?
      My ComputerSystem Spec

  5. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       28 Apr 2016 #5

    Get a working computer.
    Use Tech Bench link to download your edition of Windows 10, language and bit-version.
    Burn it to a bootable DVD or USB.
    Use it to do a Clean Install.
    Bite the bullet. Start Fresh. No "carry-over" baggage.
      My ComputerSystem Spec

  6. Posts : 16
    Windows 10 ver 10.0.10586
    Thread Starter
       28 Apr 2016 #6

    Would it be possible to remove the HD from the laptop and either backup or clone the info onto a separate directory on my desktop or put it on a flash drive ????
    would the repair version be bootable ???
      My ComputerSystem Spec

  7. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       28 Apr 2016 #7

    My knowledge is limited.
    Here is all I know that I can offer to you.......................

    Get the bootable DVD or USB created.
    Take it to the problem computer.
    Set the Boot Order to either CD/DVD or USB, depending on which media you have created.
    Insert the media.
    When you come to Install Now screen, there is also a Repair option > pick that one.
    See if you can do the repair instead of do a clean install.

    That is all I know, I'm afraid.

    Good luck.
      My ComputerSystem Spec

  8. Posts : 16
    Windows 10 ver 10.0.10586
    Thread Starter
       28 Apr 2016 #8

    Will do...
    I can access the so called BIOS on the Toshiba (craziest BIOS I've ever scene)
    I just did a DIR on the laptop and it looks like all the info is still there.
    Found one called takeown.exe, perhaps if I can change the ownership on that "X" it might solve the problem.
    But I do like the idea of the repair proggie so me thinks I'll go buy flash drive and see what happens.

    Can we leave this open for a bit and see if anyone else replies?
    Thank you for your time and information I didn't know about the repair program so I've learned something.

    Thank You very much for your time and I'll let you know how things work out.
      My ComputerSystem Spec

  9. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       28 Apr 2016 #9

    Nobody can close this thread except the admin and mods.
    This thread will remain open for anyone, any time.
      My ComputerSystem Spec

  10. Posts : 16
    Windows 10 ver 10.0.10586
    Thread Starter
       28 Apr 2016 #10

    Cool, Thanks again
      My ComputerSystem Spec

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