Windows 10: Windows update cannot connect

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  1. Posts : 11,525
    Windows 10 Pro
       16 Apr 2016 #11

    What are the scan results?
    If you can copy/paste the logs it would be appreciated
      My ComputersSystem Spec


  2. Posts : 10
    Windows 10 Home 64-bit
    Thread Starter
       16 Apr 2016 #12

    MAWB was clear
    AdwCleaner log
    # AdwCleaner v5.111 - Logfile created 16/04/2016 at 10:09:12
    # Updated 14/04/2016 by Xplode
    # Database : 2016-04-15.1 [Server]
    # Operating system : Windows 10 Home (X64)
    # Username : Tom - machinename
    # Running from : C:\UsersUser3Downloads\adwcleaner_5.111.exe
    # Option : Clean
    # Support : ToolsLib - Forum: Ask for help or share your experience.

    ***** [ Services ] *****


    ***** [ Folders ] *****

    [-] Folder Deleted : C:\SearchProtect
    [-] Folder Deleted : C:\Program Files (x86)\SearchProtect
    [-] Folder Deleted : C:\Program Files (x86)\Optimizer Pro
    [-] Folder Deleted : C:\Program Files (x86)\Common Files\DVDVideoSoft\TB
    [-] Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
    [-] Folder Deleted : C:\Program Files (x86)\Common Files\Umbrella
    [-] Folder Deleted : C:\ProgramData\driver whiz
    [#] Folder Deleted : C:\ProgramData\Application Data\driver whiz
    [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\driver whiz
    [-] Folder Deleted : C:\Users\User1\AppData\Local\AskToolbar
    [-] Folder Deleted : C:\Users\User1\AppData\Local\PackageAware
    [-] Folder Deleted : C:\Users\User1\AppData\Local\Google\Chrome\User Data\Default\Extensions\dnpmlnedpdikbgdghljdepnljfpkhccn
    [-] Folder Deleted : C:\Users\User1\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbpcjmidkkgldeplajgnbpjkfpmpeepb
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\AskToolbar
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\AVG Secure Search
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\AVG Security Toolbar
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\Conduit
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\HPAppData
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\Toolbar4
    [-] Folder Deleted : C:\Users\User1\AppData\LocalLow\avg web tuneup
    [-] Folder Deleted : C:\Users\User1\AppData\Roaming\Babylon
    [-] Folder Deleted : C:\Users\User1\AppData\Roaming\dvdvideosoftiehelpers
    [-] Folder Deleted : C:\Users\User1\AppData\Roaming\iWin
    [-] Folder Deleted : C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\extensions\{ACAA314B-EEBA-48E4-AD47-84E31C44796C}
    [-] Folder Deleted : C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\extensions\{ADFA33FD-16F5-4355-8504-DF4D664CFE83}
    [-] Folder Deleted : C:\Users\User2\AppData\Local\AVG Security Toolbar
    [-] Folder Deleted : C:\Users\User2\AppData\Local\iMesh
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    [-] Folder Deleted : C:\Users\User2\AppData\LocalLow\AskToolbar
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    [-] Folder Deleted : C:\Users\User2\AppData\LocalLow\Conduit
    [-] Folder Deleted : C:\Users\User2\AppData\LocalLow\HPAppData
    [-] Folder Deleted : C:\Users\User2\AppData\LocalLow\avg web tuneup
    [-] Folder Deleted : C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\SweetIMToolbarData
    [-] Folder Deleted : C:\Users\User2\Documents\iMesh
    [-] Folder Deleted : C:\UsersUser3AppData\Local\AVG Security Toolbar
    [-] Folder Deleted : C:\UsersUser3AppData\Local\PackageAware
    [-] Folder Deleted : C:\UsersUser3AppData\LocalLow\AVG Security Toolbar
    [-] Folder Deleted : C:\UsersUser3AppData\LocalLow\HPAppData
    [-] Folder Deleted : C:\UsersUser3AppData\LocalLow\avg web tuneup
    [-] Folder Deleted : C:\UsersUser3AppData\Roaming\Babylon
    [-] Folder Deleted : C:\UsersUser3AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ArcadeGiant
    [-] Folder Deleted : C:\WINDOWS\SysWOW64\SearchProtect

    ***** [ Files ] *****

    [-] File Deleted : C:\END
    [-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
    [-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
    [-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
    [-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
    [-] File Deleted : C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\searchplugins\bProtect.xml

    ***** [ DLLs ] *****


    ***** [ Shortcuts ] *****


    ***** [ Scheduled tasks ] *****


    ***** [ Registry ] *****

    [-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
    [-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
    [-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\PSText.DLL
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Applications\iMesh_V11_en_Setup.exe
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Applications\iMeshV11.exe
    [-] Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@funwebproducts.com/Plugin
    [-] Key Deleted : HKLM\SOFTWARE\Classes\AniGIF.ucAniGIF
    [-] Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
    [-] Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
    [-] Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
    [-] Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
    [-] Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
    [-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
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    [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
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    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01947140-417F-46B6-8751-A3A2B8345E1A}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
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    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5272CCD4-4199-4B04-BF68-B28A0DCF0151}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{819FFE21-35C7-4925-8CDA-4E0E2DB94302}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DB507187-9746-458C-97DA-C458131EEDE7}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F165085B-6B85-4AD5-AD00-95552A823F6D}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{819FFE20-35C7-4925-8CDA-4E0E2DB94302}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{8FFDF636-0D87-4B33-B9E9-79A53F6E1DAE}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{975BBCC0-19DF-47C2-9AE2-D78EEFA96821}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
    [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{81CA8FCD-1420-4A07-B47D-B30F3DDA79E1}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{474597C5-AB09-49D6-A4D5-2E8D7341384E}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F}
    [-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{08858AF6-42AD-4914-95D2-AC3AB0DC8E28}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
    [-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
    [-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F}]
    [-] Value Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{21FA44EF-376D-4D53-9B0F-8A89D3229068}]
    [-] Key Deleted : HKCU\Software\Conduit
    [-] Key Deleted : HKCU\Software\iMeshMediabarTb
    [-] Key Deleted : HKCU\Software\YahooPartnerToolbar
    [-] Key Deleted : HKCU\Software\AppDataLow\Software\AVG Security Toolbar
    [-] Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
    [-] Key Deleted : HKCU\Software\AppDataLow\Software\iMeshMediabarTb
    [-] Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
    [-] Key Deleted : HKLM\SOFTWARE\Conduit
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{97BBECCF-B1FD-4010-8D4B-EFC9E3CCEECF}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
    [-] Key Deleted : HKU\.DEFAULT\Software\AVG Secure Search
    [-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\AskToolbar
    [-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\Conduit
    [-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2565739629-2257480581-2231452529-1000\Software\AVG Secure Search
    [-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2565739629-2257480581-2231452529-1000\Software\AVG Security Toolbar
    [-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2565739629-2257480581-2231452529-1000\Software\SweetIM
    [-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Search Page]
    [-] Data Restored : HKU\S-1-5-21-2565739629-2257480581-2231452529-1000\Software\Microsoft\Internet Explorer\Main [Search Page]
    [-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9CB96984-43C3-4D44-90EF-01466EFCF7BB}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2A59}
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9CB96984-43C3-4D44-90EF-01466EFCF7BB}
    [-] Data Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes [DefaultScope]
    [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CE7EBE63-CEF6-48f9-A714-32EA82338088}

    ***** [ Web browsers ] *****

    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.FF19Solved", "true");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.UserID", "UN23693095134105167");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.addressUrlXPETakeover", "true");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.autoDisableScopes", -1);
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.browser.search.defaultthis.engineName", "true");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.defaultSearchXPETakeover", "true");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.installDate", "8/4/2013 13:20:53");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("CT3282722.keyword", "true");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("browser.search.defaultthis.engineName", "FreeOnlineRadioPlayerRecorder V1 Customized Web Search");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("smartbar.conduitSearchAddressUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3282722&SearchSource=2&CUI=UN23693095134105167&UM=2&sspv=TB_CA&q=");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("smartbar.originalSearchAddressUrl", "");
    [-] [C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\ww3gvumy.default\prefs.js] Deleted : user_pref("smartbar.originalSearchEngine", "");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("browser.search.defaulturl", "hxxp://search.sweetim.com/search.asp?src=2&q=");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("browser.search.order.1", "iMesh Web Search");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("extensions.enabledItems", "{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}:6.0.19,{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20,textlinks@playsushi.com:1.2.0,{EEE6C361-6118-11DC-9C72-001320C79847}:1[...]
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.LayoutId", "1");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.ShowThankyouPixel", "0");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent._oaZGabJJ8Q_", "{"cpt":0,"cpr":0,"s":0,"es":3}");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.adapters", "{"www.google.co.uk":{"CountryCode":"GB","NoAds":false,"Status":1,"AdapterKey":"google","v":true,"p" :0,"t":1,"th":1.1,"expireTime":"1410002076674[...]
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.registerToolbarEvent102", "1412956726294");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.registerToolbarEvent140", "1412181162621");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.trackingInfo", "{"state":0,"samplingRate":0}");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.version", "8.38.3.2");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("iminent.versioning", "{"CurrentVersion":"8.31.1.1","InstallEventCTime":1410002065339,"InstallEvent":"True","UpdateEventCT ime":1412956721061}");
    [-] [C:\Users\User2\AppData\Roaming\Mozilla\Firefox\Profiles\qof02adk.default\prefs.js] Deleted : user_pref("playsushi.position.button", true);

    *************************

    :: "Tracing" keys deleted
    :: Winsock settings cleared

    *************************

    C:\AdwCleaner\AdwCleaner[C1].txt - [16308 bytes] - [16/04/2016 10:09:12]
    C:\AdwCleaner\AdwCleaner[S1].txt - [16706 bytes] - [16/04/2016 09:55:07]

    ########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [16456 bytes] ##########
      My ComputerSystem Spec


  3. Posts : 11,525
    Windows 10 Pro
       17 Apr 2016 #13

    Looks like you have lots of unnecessary stuff installed (some possible malware or adware?), probably came in packages with other programs you installed.
    Some of such programs may unfortunately also block access to internet in any way possible, usually due to improper configuration, a good start would be to go through the installed programs in program & feature in control panel and remove everything you don't know and don't need.
      My ComputersSystem Spec


  4. Posts : 10
    Windows 10 Home 64-bit
    Thread Starter
       17 Apr 2016 #14

    many thanks, one last question. There are three accounts on this computer, will the install replace only the account that kicks it off or will it keep all accounts under the C:\Users folder ? Just need to know what I have to backup !!!!!!
      My ComputerSystem Spec


  5. Posts : 11,525
    Windows 10 Pro
       17 Apr 2016 #15

    The replace install won't touch any program or user.
      My ComputersSystem Spec

  6.    17 Apr 2016 #16

    Is your network connection through a router out to the internet?
    I would check it by running its admin program (usually a web page to the router)
    and see if its blocking some ports you may need in its firewall.

    How to Configure a Firewall for Software Updates
      My ComputerSystem Spec


  7. Posts : 10
    Windows 10 Home 64-bit
    Thread Starter
       17 Apr 2016 #17

    Hi, everytyhing was fine up to the last windows update on 01/04/2016 and I am most definatley connected to the internet. Thanks for the link - I will check it now

    As I am using Windows Firewall I would have thought it would know about its own sites ....
      My ComputerSystem Spec

  8.    17 Apr 2016 #18

    Check to see if anything here might help.

    https://www.winhelp.us/reinstall-windows-update.html
      My ComputerSystem Spec


  9. Posts : 10
    Windows 10 Home 64-bit
    Thread Starter
       17 Apr 2016 #19

    msny said: View Post
    Is your network connection through a router out to the internet?
    I would check it by running its admin program (usually a web page to the router)
    and see if its blocking some ports you may need in its firewall.

    How to Configure a Firewall for Software Updates
    checked the router admin page - nothing being blocked
      My ComputerSystem Spec


 
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