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  1.    13 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 11
    Windows 10

    Help me, activation has a problem


    I can active my laptop, please help me resolve this problem. Thank you.
    Attached Thumbnails Attached Thumbnails Untitled.png  
      My ComputerSystem Spec
  2.    13 Apr 2016 #2

    Hi there

    How did you install Windows -- from New or via an upgrade from W7/8/8.1
    If you did an upgrade from W7/8/8.1 enter that serial number.
    You have to be on Windows 10 build 1511 for that to work BTW (current Retail branch).

    Cheers
    jimbo
      My ComputerSystem Spec
  3.    13 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 11
    Windows 10
    Thread Starter

    I upgrade from win 8.0, which serial number to enter friend ?
      My ComputerSystem Spec
  4.    13 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 11
    Windows 10
    Thread Starter

    I did enter my key end with H8Q99, but this is the notice i get
    Attached Thumbnails Attached Thumbnails Untitled.png  
      My ComputerSystem Spec
  5.    13 Apr 2016 #5

    What happens when you enter your Win 8 key?

    The one you have is the incorrect GVLK - the correct Home generic key is the one ending -8HVX7

      My ComputerSystem Spec
  6.    13 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 11
    Windows 10
    Thread Starter

    I don't have the Win 8 key now
      My ComputerSystem Spec
  7.    13 Apr 2016 #7
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,588
    Windows 10 IoT

    How did you do the actual upgrade? Online via the Get Windows 10 App, online via Windows update, locally with install media created from the media creation tool? If with local media, did you boot from it or just run setup from your current Windows install? Your windows 8 key should have been auto detected? Was that original Windows 8 install a factory OEM install?
      My ComputerSystem Spec
  8.    13 Apr 2016 #8
    Join Date : Dec 2015
    Posts : 6,355
    Windows10

    Quote Originally Posted by Superfly View Post
    What happens when you enter your Win 8 key?

    The one you have is the incorrect GVLK - the correct Home generic key is the one ending -8HVX7

    That H8Q99 key was the 10240 generic key. You should run showkeyplus to try and see if you have a bios embedded 8.0/8.1 key, then upgrade to version 10586 if you have not done so, and then you can use the old key to activate it.
      My ComputerSystem Spec
  9.    13 Apr 2016 #9
    Join Date : Apr 2016
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by alphanumeric View Post
    How did you do the actual upgrade? Online via the Get Windows 10 App, online via Windows update, locally with install media created from the media creation tool? If with local media, did you boot from it or just run setup from your current Windows install? Your windows 8 key should have been auto detected? Was that original Windows 8 install a factory OEM install?
    My Win 8 is a factory OEM install, then I upgraded to Win 10
      My ComputerSystem Spec
  10.    13 Apr 2016 #10
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,588
    Windows 10 IoT

    Quote Originally Posted by Mr Bear View Post
    My Win 8 is a factory OEM install, then I upgraded to Win 10
    There are several ways to do the upgrade? Telling us how you did it with more info, may help figure out what went wrong? Your Windows 8 key should have been read automatically, if you used the correct install media. If for example, you had an older version of the Media Creation Tool saved to your PC, and ran that instead of the latest version. You'll end up with an older build. If it's one that won't accept Windows 8 keys, that could explain what's going on.
    If you open the System page, and go to help . about windows, what version of Windows does it report?
    Also what does Settings > Update & security > Activation show for status?
      My ComputerSystem Spec

 
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