Help me, activation has a problem

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  1. Mr Bear
    Posts : 11
    Windows 10
       New #1

    Help me, activation has a problem


    I can active my laptop, please help me resolve this problem. Thank you.
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  3. jimbo45
    Posts : 11,247
    Windows / Linux : Arch Linux
       New #2

    Hi there

    How did you install Windows -- from New or via an upgrade from W7/8/8.1
    If you did an upgrade from W7/8/8.1 enter that serial number.
    You have to be on Windows 10 build 1511 for that to work BTW (current Retail branch).

    Cheers
    jimbo
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  4. Mr Bear
    Posts : 11
    Windows 10
    Thread Starter
       New #3

    I upgrade from win 8.0, which serial number to enter friend ?
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  6. Mr Bear
    Posts : 11
    Windows 10
    Thread Starter
       New #4

    I did enter my key end with H8Q99, but this is the notice i get
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  7. Superfly
    Posts : 3,453
       New #5

    What happens when you enter your Win 8 key?

    The one you have is the incorrect GVLK - the correct Home generic key is the one ending -8HVX7
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  8. Mr Bear
    Posts : 11
    Windows 10
    Thread Starter
       New #6

    I don't have the Win 8 key now
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  9. alphanumeric
    Posts : 15,037
    Windows 10 IoT
       New #7

    How did you do the actual upgrade? Online via the Get Windows 10 App, online via Windows update, locally with install media created from the media creation tool? If with local media, did you boot from it or just run setup from your current Windows install? Your windows 8 key should have been auto detected? Was that original Windows 8 install a factory OEM install?
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  10. cereberus
    Posts : 15,480
    Windows10
       New #8

    Superfly said:
    What happens when you enter your Win 8 key?

    The one you have is the incorrect GVLK - the correct Home generic key is the one ending -8HVX7

    That H8Q99 key was the 10240 generic key. You should run showkeyplus to try and see if you have a bios embedded 8.0/8.1 key, then upgrade to version 10586 if you have not done so, and then you can use the old key to activate it.
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  12. Mr Bear
    Posts : 11
    Windows 10
    Thread Starter
       New #9

    alphanumeric said:
    How did you do the actual upgrade? Online via the Get Windows 10 App, online via Windows update, locally with install media created from the media creation tool? If with local media, did you boot from it or just run setup from your current Windows install? Your windows 8 key should have been auto detected? Was that original Windows 8 install a factory OEM install?
    My Win 8 is a factory OEM install, then I upgraded to Win 10
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  13. alphanumeric
    Posts : 15,037
    Windows 10 IoT
       New #10

    Mr Bear said:
    My Win 8 is a factory OEM install, then I upgraded to Win 10
    There are several ways to do the upgrade? Telling us how you did it with more info, may help figure out what went wrong? Your Windows 8 key should have been read automatically, if you used the correct install media. If for example, you had an older version of the Media Creation Tool saved to your PC, and ran that instead of the latest version. You'll end up with an older build. If it's one that won't accept Windows 8 keys, that could explain what's going on.
    If you open the System page, and go to help . about windows, what version of Windows does it report?
    Also what does Settings > Update & security > Activation show for status?
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