Windows 10: Windows Update Fails - I can't use SFC or DISM

  1. Posts : 2
    Windows 10 Pro
       11 Apr 2016 #1

    Windows Update Fails - I can't use SFC or DISM

    Please, help

    I try to use SFC and DISM but fails ..

    sfc /scannow

    Beginning system scan. This process will take some time.

    Windows Resource Protection could not perform the requested operation.
    dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384

    Image Version: 10.0.10240.16384


    Error: 1009

    The configuration registry database is corrupt.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
    Here is the log :
    Dropbox - dism.log

    or here
      My ComputerSystem Spec

  2.    14 Apr 2016 #2

    Hi, I would suggest an in-place upgrade repair install, assuming you have no system images or disk images to fall back on.

    Before you start, given what you report, I'd also recommend you run
    chkdsk C: /F
    from an admin command prompt
    (repeat for any other partitions)
    as we don't know what caused the corruption.
    Also check the SMART parameters of your disk
    (e.g. Crystaldiskinfo
    CrystalDiskInfo - Software - Crystal Dew World

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)

    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.

    Before you perform this major repair procedure, do create a disk image.

    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect or Aomei Backupper (free) + their boot disk/device + large enough external storage medium.
      My ComputerSystem Spec

  3. Posts : 2
    Windows 10 Pro
    Thread Starter
       14 Apr 2016 #3

    Click image for larger version. 

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    I did chkdsk C: /F

    for all drives and I did use
    Crystaldiskinfo and it's good hard drive is okay.

    I try to refresh like on those step to keep my data, but seems problem as screenshot given.

    There was problem resetting your PC,

    So I am not sure what to do next.

    My Current : Windows 10 Build 10240 ( x64 )

    I try to upgrade to Latest Build Windows 10 1511 (x64)
    but also fails .. I used media creation tool and also other version from advice of Microsoft I downloaded this issue Win10_1511_English_x64.iso
    File Hash :
    File: Win10_1511_English_x64.iso
    CRC-32: 4632392a
    MD4: 6beb47792309872627bc0d9fc90c51a9
    MD5: a0d4271b7537732a060909fd39d54829
    SHA-1: 875ec108288b9f581e5d8099cf0edb79f0f3e483

    Click image for larger version. 

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      My ComputerSystem Spec

  4.    14 Apr 2016 #4

    Hi, I understood that originally you could boot your PC successfully. Now it seems not, which is sad. So my recommendation:

    a. back up any data you need from your disk if you haven't already done so (backing up is essential for everyone- otherwise...)
    As your PC is unbootable you have two options:
    i. Boot it from a live boot medium (CD or USB flash drive), connect an external disk to it and copy off anything you need
    ii extract the disk from your PC and connect it to another PC, and copy the data

    b. Clean install Windows, formatting your Windows partition (or disk, if it's not partitioned).
      My ComputerSystem Spec


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